Apply: Relationship Managers at Ecobank - Nationwide

Apply: Relationship Managers at Ecobank – Nationwide

Relationship Managers at Ecobank

About Ecobank Nigeria

Ecobank Nigeria, a subsidiary of Transnational Incorporated (ETI), is a leading banking group in Africa, headquartered in Lomé, Togo. With affiliates in over 32 sub-Saharan African countries, Ecobank offers a wide range of financial services. Working at Ecobank Nigeria presents an opportunity to contribute to the bank’s expansion and success. The environment encourages innovation, collaboration, and supports employees in their career development.

Summary

Company: Ecobank Nigeria
Job Title: Relationship Manager
Job Type: Full Time
Qualification: BA/BSc/HND
Locations: Nigeria (Nationwide)

Job Title: Relationship Manager

Business and Financial performance

Proactively develop client relationship, anticipate, and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
Ensure that client instructions are duly effected by applying all standard checks and controls in coordination with other departments.
Achieve a satisfactory level of knowledge of Consumer Banking products and services.
- Open new personal and non-personal accounts, provide access to automated teller machine (ATMs) through sale of card products and ensure customers are online real time through sale of mobile banking and internet banking products
- Promote the sale of deposits, investment, credit, and loan products
- Complete credit and loan documentations, research and evaluate loan applicant financial status, references, credit, and ability to repay the loan, also ensure that standards and credit policies of the bank are respected and strictly followed
- Prepare statement on delinquent accounts and forward irreconcilable accounts for loan recovery actions.
- Ensure all fees and commissions on consummated transactions are taken by other units of the branch
- Ensure full re-activation of dormant accounts in line with policies and KYC
Promptly process new investment request for customers, liquidation request and dispatch of all investment certificates at the branch level.
Effective and constant monitory of Consumer customer’s account with a view to beefing up same
Maintains expert knowledge of data protection law and practices, and other professional qualities to ensure that Ecobank complies with the data protection requirements and relevant NDPR compliance guidelines.
Liaison with those responsible for risk management and security issues within the Bank.
The interpretation and application of the various exemptions applicable to the processing of personal data.

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Customer Excellence

Handle client queries of day-to-day nature and assist in resolving clients’ problems within the team
Work closely in line with the Branch & Operations Team to deliver exceptional customer service
Implement and embody the bank’s RACE-IT culture and principles when dealing with customers

Leadership and people management

Track and provide weekly reports on Portfolio performance at RM level
Team Player

Process, control, and operational performance

Ensure full adherence to Operational Risk and Compliance guidelines e.g., KYC and anti-money laundering measures.
Constantly monitor credit portfolio to ensure maximum of 3% NPL. If higher, take remedial actions to regularize.

Strategic initiatives

Lead strategic initiatives that will create business growth

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