Apply for Customer Relationship Officer at Ascentech Services Limited
About Ascentech Services Limited
Ascentech Services Ltd. is a prominent Human Resource Solution Provider established in 2013 and based in Lagos, Nigeria. They specialize in recruiting permanent, contract, and temporary positions for top companies. As a gateway for recruitment services, they focus on delivering quality candidates through a rigorous selection process. Their commitment to understanding clients’ needs and fostering lasting partnerships sets them apart in the industry. Additionally, they offer HR consulting services to help organizations optimize their human capital and improve performance.
Summary
- Company: Ascentech Services Limited
- Job Title: Customer Relationship Officer
- Qualification: HND/BSc/BA
- Job Type: Full Time
- Location: Abuja, Oyo, Edo, Ondo State
- Salary: N150,000 Net Monthly.
Job Opening: 4 Locations
1. Job Title: Customer Relationship Officer
Location: Ibadan, Oyo
Employment Type: Full-time
Job Summary
- We are seeking a passionate and result-oriented Customer Relationship Officer to join our team in Ibadan.
- The ideal candidate will be responsible for building and maintaining strong relationships with clients, resolving issues efficiently, and enhancing customer satisfaction and loyalty.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries, concerns, and feedback.
- Build and maintain strong, long-lasting client relationships.
- Respond promptly to customer complaints and ensure resolution within agreed timelines.
- Conduct regular follow-ups with customers to ensure satisfaction and identify upsell opportunities.
- Maintain accurate records of customer interactions, transactions, feedback, and complaints.
- Assist in onboarding new clients and ensuring smooth transitions.
- Collaborate with sales and operations teams to meet customer expectations.
- Analyze customer behavior and trends to recommend improvements in service delivery.
- Provide reports and insights to management on customer needs and satisfaction levels.
Requirements & Qualifications
- Bachelor’s Degree in Business Administration, Marketing, or related field.
- Minimum of 1–2 years of proven experience in customer service, client support, or relationship management.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Good knowledge of CRM tools and Microsoft Office (Excel, Word, Outlook).
- Customer-centric mindset with a positive and professional attitude.
- Must reside in Ibadan or be willing to relocate.
Salary
N150,000 Net Monthly.
Application Deadline
31st August, 2025.
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How to Apply
Interested and qualified candidates should send their CV to: taiwo@ascentech.com.ng using “Customer Relationship Officer – Ibadan” as the subject of the email.
2. Job Title: Customer Relationship Officer
Location: Benin, Edo
Employment Type: Full-Time
Job Summary
- We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans.
- The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth.
Key Responsibilities
- Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
- Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency.
- Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
- Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions.
- Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
- Provide feedback to management on client needs, market trends, and potential credit risks.
- Maintain accurate records of customer interactions, repayments, and follow-up actions.
Qualifications & Experience
- Bachelor’s Degree in Finance, Business Administration, or a related field preferred.
- 1 – 2 years of experience in credit management, customer relationship management, or collections within a financial institution.
- Strong interpersonal and communication skills with a customer-centric approach.
- Ability to analyze loan accounts and identify payment issues proactively.
- Good problem-solving skills and ability to handle difficult situations tactfully.
- Proficient in using CRM systems and loan management software.
Salary
N150,000 (NET) monthly.
Application Deadline
Not Specified.
How to Apply
Interested and qualified candidates should forward their CVs to: cv@ascentech.com.ng using “CRO- Benin” as the subject of the mail.
3. Job Title: Customer Relationship Officer
Location: Abuja (FCT)
Employment Type: Full-time
Job Summary
- We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans.
- The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth.
Key Responsibilities
- Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
- Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency.
- Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
- Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions.
- Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
- Provide feedback to management on client needs, market trends, and potential credit risks.
- Maintain accurate records of customer interactions, repayments, and follow-up actions.
Qualifications & Experience
- Bachelor’s Degree in Finance, Business Administration, or a related field preferred.
- 1 – 2 years of experience in credit management, customer relationship management, or collections within a financial institution.
- Strong interpersonal and communication skills with a customer-centric approach.
- Ability to analyze loan accounts and identify payment issues proactively.
- Good problem-solving skills and ability to handle difficult situations tactfully.
- Proficient in using CRM systems and loan management software.
Salary
N150,000 Gross.
Application Deadline
16th July, 2025.
How to Apply
Interested and qualified candidates should forward their CVs to: cv@ascentech.com.ng using the Job Title as the subject of the mail.
4. Job Title: Customer Relationship Officer
Location: Akure, Ondo
Employment Type: Full-time
Job Summary
- We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans.
- The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth.
Key Responsibilities
- Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
- Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency.
- Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
- Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions.
- Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
- Provide feedback to management on client needs, market trends, and potential credit risks.
- Maintain accurate records of customer interactions, repayments, and follow-up actions.
Qualifications & Experience
- Bachelor’s degree in Finance, Business Administration, or a related field preferred.
- 1 – 2 years of experience in credit management, customer relationship management, or collections within a financial institution.
- Strong interpersonal and communication skills with a customer-centric approach.
- Ability to analyze loan accounts and identify payment issues proactively.
- Good problem-solving skills and ability to handle difficult situations tactfully.
- Proficient in using CRM systems and loan management software.
Salary
N150,000 Monthly.
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Click here to get a well crafted cover letter from an expert
Application Deadline
10th July, 2025.
How to Apply
Interested and qualified candidates should forward their CVs to: cv@ascentech.com.ng using the job title and Location as the subject of the mail.
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