2024 Ecobank Associate Program
About Ecobank Nigeria
Ecobank Nigeria, a subsidiary of Transnational Incorporated (ETI), is a leading banking group in Africa, headquartered in Lomé, Togo. With affiliates in over 32 sub-Saharan African countries, Ecobank offers a wide range of financial services. Working at Ecobank Nigeria presents an opportunity to contribute to the bank’s expansion and success. The environment encourages innovation, collaboration, and supports employees in their career development.
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Summary
- Company: Ecobank Nigeria
- Job Title: Associate Programme 2024
- Job Type: Full-time
- Qualifications: ND/HND/BSC/BA
- Locations: Nigeria
- Deadline: 22nd March, 2024
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Job Title: Associate Programme 2024
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Job Description
Job Profile
- Execute day-to-day operations functions with accuracy to deliver a timely end of day.
- Enlighten customers on products and services, sell and ensure the onboarding process is seamless.
- Drive improved customer experience and perception.
Key Responsibilities
- Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.
- Ensure all customer transaction requests are properly documented and authorized in line with the Service Level Agreements (SLA).
- Maintain a good knowledge of the banks products and services and respond to enquiries on same, and operational matters.
- Ensure customer requests/complaints are captured on the customer management platform and prompt resolution provided.
- Enlighten customers on new services, products promotions and cross-sell them.
- Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.
Requirements
Qualifications & Experience
- 25 years or less
- A minimum of 5 credits at O’levels including English and Mathematics
- Ordinary National Diploma (OND) not less than lower credit.
- Completion of 1 year internship.
- Knowledge of Microsoft Office
Deadline
22nd March, 2024
Method of Application
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources
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