Job At Mopheth Group For Graduates
Table of Content
About Mopheth
Mopheth is a company with a focused corporate culture centered on efficiency and profitability. They prioritize delivering top-notch services and products through a highly skilled workforce adhering to international standards. Their mission is to offer innovative, high-quality products and excellent services, while their vision is centered on meeting customer needs. Mopheth provides a platform for accessing genuine products and services from trustworthy sources, aiming to fulfill customer requirements conveniently and comfortably.
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Summary
- Company: Mopheth Group
- Job Title: Customer Care Representative (E-Commerce)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Nigeria
- Deadline: 15th May, 2024
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Job Title: Customer Care Representative (E-Commerce)
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Responsibilities
- Must be able to provide exceptional customer service to our valued customers online.
- Respond promptly and professionally to customer inquiries via email, chat, and social media platforms.
- Assist customers with order-related questions, product inquiries, and technical issues.
- Resolve customer complaints and escalate complex issues to the appropriate department.
- Process returns, refunds, and exchanges in accordance with company policies.
- Proactively identify opportunities to improve the customer experience and provide feedback to the management team.
- Stay up-to-date with product information, promotions, and company policies to better assist customers.
Requirements
- Must have BSC or HND in a related field.
- Have proven experience in customer service or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using online communication tools and e-commerce platforms.
- Ability to multitask and prioritize in a fast-paced environment.
- Positive attitude and willingness to go above and beyond to exceed customer expectations.
Benefits
- HMO
- Mouth watering salary
- Opportunity for career growth
- To apply Click on the link below.
Application Deadline
15th May, 2024.
Method of Application
Send your CV to ayok@mophethgroup.com. Tell us why you’re the perfect fit for the role of Customer Care Representative (E-commerce) and how you’ll contribute to our success.
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources
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