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Customer Service Officer at Stanbic IBTC Bank

About Standard Bank (Stanbic IBTC)

Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.

Summary

  • Company: Stanbic IBTC Bank
  • Job Title: Officer, Client Branch and Campus Support
  • Job Type: Full-time
  • Qualification: BA/BSc/HND
  • Location: NG, Federal Capital Territory, Abuja, Garki-Mobushipe Road
  • Deadline: Not Specified

Job Title: Officer, Client Branch and Campus Support

Job Description

To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment. Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. 

Qualifications

  • BSc IT, Computer Science or any related field.
  • IT professional certification/qualification would be an added advantage.
  • Minimum of 1-2 years post qualification experience in a similar or related position.

Additional Information

Behavioural Competencies

  • Interacting with People
  • Exploring Possibilities
  • Developing Expertise
  • Establishing Rapport
  • Thinking Positively

Technical Competencies

  • IT Operations
  • IT Systems
  • Technical Analysis
  • IT Knowledge
  • Change Management

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Method of Application

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