Apply: Customer Service Officer at Stanbic IBTC Bank

Customer Service Officer at Stanbic IBTC Bank

About Standard Bank (Stanbic IBTC)

Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.

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Summary

• Company: Stanbic IBTC Bank
• Job Opening: 3 Positions
• Job Type: Full-time
• Qualification: BA/BSc/HND
• Location: Ekiti, Rivers, Abuja
• Deadline: Not Specified

Job Opening: 3 Positions

1. Job Title: Officer, Client Service

• Job Type: Full-time
• Qualification: BA/BSc/HND
• Business Segment: Personal & Private Banking
• Location: NG, KT, Ado Ekiti, Ado Ekiti – Ilawe – Ilara Mokin Road

Job Description

• Attend to telephonic queries regarding cheque books.
• Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
• Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
• Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
•  Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
• Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.

Qualifications

• Minimum of First Degree

Additional Information

Behavioral Competencies

• Checking Details
• Interacting with People
• Resolving Conflict
• Completing Tasks
• Thinking Positively

Go to Method of Application

Click here to get a professional, ATS compliant CV from an Expert for less than 4k.

2. Job Title: Officer, Private Client Services, Stanbic IBTC Pension Managers

• Job Type: Full-time
• Qualification: BA/BSc/HND
• Business Segment: Insurance & Asset Management
• Location: NG, RV, Port Harcourt, Port Harcourt – Aba Expressway 269

Job Description

The role involves bringing bespoke services to our Private Clients across our various regional offices in our quest to earn their loyalty as High Net worth individuals and VIPs of the Brand. The PCS officer is also expected to spot/identify opportunities and generate new business(s) for the group at large, work closely with regional Coordinator who will be responsible for ensuring that all regulatory visitors to the region are well attended to and acting as the company’s representative where a single individual is required to act on behalf of the region as a whole. A PCS officer also work closely with the RSMs, RCSMs, Compliance and Admin Officers within the region

Qualifications

• Minimum of a B.sc in any course of study
• Minimum of 5 years’ experience with exposure in sales relationship management & leadership position
• Minimum of 5 years’ experience with exposure in sales relationship management

Additional Information

Behavioural Competencies

• Establishing Rapport
• Upholding Standards
• Thinking Positively
• Exploring Possibilities

Technical Competencies

• Effective Business Communications
• Product Knowledge
• Brand Management
• Risk Awareness

Go to Method of Application

3. Job Title:Officer, Client Service

• Job Type: Full-time
• Qualification: BA/BSc/HND
• Business Segment: Personal & Private Banking
• Location: NG, Abuja, Federal Capital Territory

Job Description

• Attend to telephonic queries regarding cheque books.
• Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
• Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
• Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
•  Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
• Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.

Qualifications

• Minimum of First Degree

Additional Information

Behavioral Competencies

• Checking Details
• Interacting with People
• Resolving Conflict
• Completing Tasks
• Thinking Positively

Click here to get a professional, ATS compliant CV from an Expert for less than 4k.

Method of Application

(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

Important: See Helpful Career Resources

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Customer Service Officer at Stanbic IBTC Bank

Customer Service Officer at Stanbic IBTC Bank