Customer Service Officer at Stanbic IBTC Bank
About Standard Bank (Stanbic IBTC)
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africaβs largest bank, SBG is committed to driving the continentβs growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
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Summary
- Company: Stanbic IBTC Bank
- Job Title: Officer, Facility- South South
- Job Type: Full-time
- Qualification: BA/BSc/HND
- Location: Rivers State, Nigeria
- Deadline: Not Specified
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Job Title: Officer, Facility- South South
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Job Description
To direct preventative repairs and maintenance procedures and ensure buildings and equipment are well maintained and in optimal working condition. Responsible for day to day operational activities in the assigned region. Handles requests, giving immediate solution to complaints and liaises with third party Contractors for solutions to other issues. Keeps records and ensures the planned preventive maintenance (PPM) schedule is Carried out accordingly. Liaises with service providers on all premises maintenance issues and also ensuring the use of good quality materials, good finishing with prompt attention. Monitoring of all maintenance activities to ensure that they adhere to the service level Agreement and ensures the inspection of workmanship and materials as defined in the manuals. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working Condition. Ensures that services purchased are of acceptable quality in compliance with procurement policy. Liaising with the HSS and Branch managers in scheduling of time for the supervision and planned preventive maintenance activity.
Qualifications
- Bachelorβs degree in Estate/Facilities Management, Civil/Mechanical Engineering or other relevant disciplines.
- At least 2 years demonstrable experience in Facilities Management or Customer Service Management.
Additional Information
Behavioural competencies
- Making Decisions
- Upholding Standards
- Interacting with People
Technical Competencies
- Risk Management
- Real Estate Industry Regulatory Framework
- Coaching and Mentoring
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Method of Application
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