Tech School Info

Category: Jobs in Customer Service

Apply: Customer Service Officer at Stanbic IBTC Bank
Apply: Customer Service Officer at Stanbic IBTC Bank
About Standard Bank (Stanbic IBTC)
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
Summary
- Company: Stanbic IBTC Bank
- Job Title: Officer, Client Service, Stanbic IBTC Insurance Brokers
- Job Type: Full-time
- Qualification: BA/BSc/HND
- Location: Lagos State
- Deadline: Not Specified
Job Title: Officer, Client Service, Stanbic IBTC Insurance Brokers
Job Description
To provide an effective Query Resolution service in a professional, friendly manner. To provide customer support and service to all customers and ensure customer satisfaction in all day to day activities. Ensure prompt customer renewal notification through telephone calls and emails. Effectively track and provide reports on all existing insurance policies
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- Apply: 7up Bottling Company Graduate Trainee Program 2025
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- Apply: Optimus Bank Graduate Trainee Program 2025
- Apply for the Workforce Academy Graduate Trainee Program 2025
- Apply for Flour Mills of Nigeria Graduate Trainee Program 2025
Qualifications for Customer Service Officer at Stanbic IBTC Bank
- First Degree in related discipline
- 1 -2 years post-NYSC experience
Additional Information
Behavioural Competencies:
- Establishing Rapport
- Generating Ideas
- Interacting with People
- Making Decisions
- Managing Tasks
- Pursing Goals
- Upholding Standard
- Join Whatsapp Group to Receive Daily Alert of Jobs Vacancies
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Technical Competencies:
- Customer Understanding (Business Banking)
- Product and Services Knowledge
- Product Related Systems (Business Banking)
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Method of Application
Click here to Apply
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources
June 11, 2025
Apply: Front Office Officer at Stanbic IBTC Bank
Apply: Front Office Officer at Stanbic IBTC Bank
About Standard Bank (Stanbic IBTC)
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
Summary
- Company: Standard Bank (Stanbic IBTC)
- Job Title: Officer, Front Office, Payment Processing
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Rivers State, Nigeria
- Application Deadline: Not Specified
Job Title: Officer, Front Office, Payment Processing
Job Description
To process the payment instructions received for all Local, OTT and Trade payments to meet client expectations.
Job Responsibilities
- Capture the payment instruction into relevant payment systems to ensure the payment is released.
- Build and maintain relationships with internal stakeholders (e.g. Transactional bankers, Excon and Due Diligence teams) to resolve exceptions ensuring the processing of the payment instruction.
- Adhere to relevant internal policies and procedures and ensure compliance with regulatory bodies to ensure the payment meets the required standards.
- Identify payment exceptions (e.g. insufficient funds, cover deal challenges) during processing and refer to relevant internal stakeholders (e.g. Processing team, Due Diligence teams) to resolve.
- Remediate the exception as identified in the failed automated process to ensure the release of the payment. Develop a clear understanding of the payment exception and correct at source to prevent recurrence.
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- Apply: Customer Service Personnel at Honda Motor Company Limited
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- Apply: Moniepoint Tech Jobs in Nigeria
Qualifications
- First Degree
Experience
- 2- 3 years’ experience in a customer facing service environment (call centre, branch or OSS). Versatile in client engagement, and experienced in handling internal stakeholders for seamless execution of client instructions which includes but not limited to loan disbursement/liquidation, deposits’ placement/liquidation, processing of all Local, OTT and Trade payments to meet client expectations.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Following Procedures
- Interacting with People
- Making Decisions
- Meeting Timescales
- Producing Output
- Showing Composure
- Understanding People
Technical Competencies:
- Active Listening
- Banking Process & Procedures
- Customer Understanding ( Consumer Banking)
- Difficult Calls Management
- Product Knowledge (Consumer Banking)
- Query Resolution
Deadline
Not Specified
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Method of Application
Interested and qualified candidates for the position of a front office officer at Stanbic IBTC Bank should click the button below.
Click Here to Apply
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources
June 3, 2025
Apply: Customer Service Personnel at Honda Motor Company Limited
Customer Service Personnel at Honda Motor Company Limited
About Honda Motor Company
Honda Motor Co., Ltd., known as Honda, is a prominent Japanese multinational corporation renowned for manufacturing motorcycles and automobiles on a global scale. Established in 1959, it has consistently held the position of the world’s leading motorcycle company. Honda’s headquarters are situated in Tokyo, and it operates as a diversified conglomerate, producing automobiles, motorcycles, and power equipment.
Summary
- Company: Honda Motor Co.
- Job Title: Customer Service Personnel (Field Technician – Motorcycle and Power Product)
- Job Type: Full Time. See other Full Time Jobs
- Required Qualifications: HND/BSC
- Location: Lagos
Job Brief
Applications are invited from interested candidates to apply for the position of: Customer Service Personnel (Field Technician – Motorcycle and Power Product) at Honda Motor Company Limited
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- Apply: Optimus Bank Recruitment 2025 – Vacancy
- Apply: Wema Bank Recruitment 2025 For Nigerian Graduates
- Apply: Maybrands Graduate Trainee Program 2025
- Apply for Zenith Bank Recruitment 2025
- Apply: Chevron Internship Program 2025
Job Title: Customer Service Personnel (Field Technician – Motorcycle and Power Product)
Job Description:
- Monitor and analyze market trends and customer feedback related to motorcycles and power products.
- Handle customer complaints and technical issues, providing timely and effective resolutions.
- Manage warranty applications and claims with accuracy and efficiency.
- Provide accurate product information and support across customer channels.
- Collaborate with internal teams (sales, service, logistics, etc.) to resolve customer concerns and enhance service quality.
- Respond to customer inquiries via phone, email, and live chat.
- Record and maintain detailed documentation of customer interactions and feedback.
- Identify recurring issues and recommend process improvements.
- Work closely with sales and product teams to improve customer satisfaction.
- Stay updated on product features, specifications, and market developments
Requirements:
- Proven experience in customer service, preferably within the motorcycle or power products sector.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical ability and attention to detail.
- Ability to multitask, prioritize, and work effectively in a fast-paced team environment.
- Proficiency in using customer support software and basic office tools (e.g., MS Office, CRM systems).
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Deadline
June 20, 2025
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Method of Application
Interested and qualified candidates should send their Resume and Cover Letter to: hrsrc@honda-eu.com using the Job Title as the subject of the mail.
(See tips on how to write a professional CV and a sample cover letter.)
Important: See Helpful Career Resources
June 1, 2025
Apply: Customer Relations and Experience Officer at MTN Nigeria
Customer Relations and Experience Officer at MTN Nigeria
About MTN Nigeria
MTN Nigeria Communications PLC offers wireless telecommunication services, including roaming, Internet, bills payment, device financing, and SIM registration. Serving customers in Nigeria, MTN Nigeria is focused on “Leading digital solutions for Africa’s progress” as its Ambition 2025. This ambition aims at accelerated growth and faster deleveraging, positioning MTN for greater relevance by 2025. MTN has established strong core operations with the largest fixed and mobile network in Africa, a large registered customer base, extensive registration and distribution networks, and a formidable brand presence in its markets.
Summary
- Company: MTN Nigeria
- Job Title: Officer – Customer Operations Walk In PH. Customer Relations and Experience
- Location: Port Harcourt, Rivers State, Nigeria
- Job Type: Full Time
- Qualification: BA/BSc/HND
Job Title: Officer – Customer Operations Walk In PH. Customer Relations and Experience
Job Description
- Reports To: Manager – Customer Operations Walk In Port Harcourt
- Division: Customer Relations and Experience
Mission:
- Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location.
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Description:
- Market MTN products and services to current and potential customers.
- Perform the necessary system transactions related to customer requests.
- Use organization and time management tools to track cases and meet turn-around times and other required metrics.
- Maintain integrity in managing subscriber data and information.
- Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
- Identify and report on customer-impacting trends.
- Enlighten and educate customers on new products and initiatives within MTN.
- Escalate and route customer issues to the relevant process operators.
- Verify the correct cash amounts are paid.
- Perform software installation and configuration requests.
- Perform the incidence escalation process in compliance with laid-down policies and procedures.
- Collect and book-in customer phones for warranty repairs.
- Communicate credit status to customers.
- Identify problematic invoices proactively and promptly notify the billing division.
Education:
- First Degree in any related field
- Fluent in English
Experience:
- 3-7 years’ experience, which includes
- Experience working with others.
- Experience working in a medium-organization
- Experience in a call-centre (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)
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Deadline
6th June, 2024
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Method of Application
Click here to Apply
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources
Customer Relations and Experience Officer at MTN Nigeria
Customer Relations and Experience Officer at MTN Nigeria
May 28, 2025
Apply: Customer Service Officer at Optimus Bank
Customer Service Officer at Optimus Bank
About Optimus Bank
Optimus Bank is an innovative financial institution in Nigeria that aims to transform traditional banking through technology and innovation. Guided by strong core values, the bank is licensed by the Central Bank of Nigeria and focuses on reshaping international trade transactions for corporations. It offers a unified web platform for streamlined management, reflecting its commitment to efficiency and convenience.
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Summary
- Company: Optimus Bank
- Job Title: Customer Service Officer
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Port Harcourt, Rivers
- Deadline: Not Specified
Job Title: Customer Service Officer
Responsibilities
- Ensure effective and timely service delivery to customers at all customer service unit.
- Ensure efficient Turn Around Time (TAT)in line with service level agreements.
- Ensure timely and error free processing.
- Ensure timely execution of end-of-day procedures including reports.
- Ensure effective utilization- of-physical assets at the Customer Service Unit
- Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
- Ensure Zero Fraud Tolerance and Regulatory Infraction
- Effective Cost Management to ensure that Customer Service sub-units are efficient.
- Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
- Drive digital adoption in the branch.
- Maintain and update customer files
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Requirements
Education / Qualification:
- A Bachelor of either Finance, Business Administration, Economics, or any related field.
Experience:
- Minimum of 2 years banking experience in Customer Service.
Benefits
- Limitless Growth.
- Positive and Inclusive Work Environment.
- Tailored Rewards and Recognitions.
- Continuous learning environment.
- Health and Wellness Benefits.
Application Deadline
Not Specified.
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Method of Application
Click here to Apply
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources
Customer Service Officer at Optimus Bank
Customer Service Officer at Optimus Bank
Customer Service Officer at Optimus Bank
May 25, 2025
Apply: Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited
Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited
About Amani Advisory Limited
Amani Advisory Limited – Our client is a premier luxury home fragrance company dedicated to creating bespoke scents and high-quality diffuser machines that transform spaces and evoke lasting memories.
Summary
- Company: Amani Advisory Limited
- Job Title: Customer Success Officer
- Job Type: Full-time
- Qualification: BA/BSc/HND
- Location: Victoria Island, Lagos
Job Title: Customer Success Officer
Job Summary
- The Customer Success Officer will be responsible for delivering an exceptional end-to-end customer experience across all touchpoints — from inquiry and order processing to post-purchase follow-up.
- The ideal candidate will be a proactive problem-solver, passionate about luxury lifestyle, customer satisfaction, and high-end service standards.
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- Apply: Business Relationship Manager at Moniepoint – Remote
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- Apply: 7Up Bottling Company (SBC) Recruitment 2025
- Apply: Palmpay Entry Level Recruitment 2025
Key Responsibilities
- Serve as the primary point of contact for customers via phone, email, live chat, and social media.
- Manage and resolve customer inquiries, issues, and complaints promptly and professionally.
- Track customer orders, coordinate with logistics, and ensure timely delivery of products.
- Provide product knowledge and recommendations to customers based on their preferences and needs.
- Maintain a strong understanding of the brand, product lines, promotions, and policies.
- Gather and analyze customer feedback to suggest improvements in service and product offerings.
- Maintain accurate customer records and interactions in the CRM system.
- Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
- Collaborate with sales, marketing, and logistics teams to ensure a seamless customer journey.
- Assist in managing VIP clients, gift orders, and special requests with a white-glove approach.
- Monitor online reviews and manage customer satisfaction metrics.
Requirements
- Bachelor’s Degree in Business, Marketing, Communications, or a related field.
- 2+ years of experience in customer success, customer service, or client relationship management — preferably in a luxury or lifestyle brand.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-first mindset.
- Tech-savvy with experience using CRM platforms and customer service tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of professionalism, empathy, and attention to detail.
- Passion for luxury products, home décor, and fragrance is a plus.
Salary
N200,000 Monthly.
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Deadline
30th April, 2025.
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Method of Application
Interested and qualified candidates should send their CV to: talent@amaniadvisory.com using the position as the subject of the email.
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources
Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited
Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited
Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited
April 28, 2025
Apply: Customer Service at Palmpay Limited
Customer Service Officer at Palmpay
About Palmpay Limited
PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.
Summary
- Company: Palmpay Limited
- Job Title: Customer Service Business Partner
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Job Location: Lagos State
- Deadline: Not Specified
Job Title: Customer Service Business Partner
Job Summary
- As a Customer Service Business Partner (CSBP) at PalmPay, you will act as the strategic link between our customers service operations and cross-functional teams, including product, operations, and technology.
- Your role is to ensure that customer experience insights are translated into actionable strategies to improve satisfaction, reduce churn, and boost operational efficiency.
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- Apply: Business Relationship Manager at Moniepoint – Remote
- Apply: MTN Nigeria Recruitment 2025 for Graduates
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- Apply: British American Tobacco (BAT) Global Graduate Programme 2025
- Apply: Seplat Energy Internship Program 2025 – Complete List of Positions Available
Key Responsibilities
Service Standard Development & Optimization:
- Develop and optimize customer service processes and SOPs to enhance key experience metrics.
- Analyze operational data and user feedback to identify pain points and drive improvement plans
Cross-functional Collaboration & Issue Resolution:
- Coordinate major complaints and emergencies, collaborating with product/operation teams to refine service workflows
Experience Monitoring & Reporting:
- Trackend service KPIs (e.g., response time, resolution rate) and generate actionable insights
Qualifications
- Education: Bachelor degree or above (preferred in Business/Management)
- Experience: 7-10 years in customer service roles; financial industry knowledge is a plus
Core Competencies:
- Communication: Strong ability to lead cross-departmental collaboration and propose solutions
- Resilience: Adaptable to fast-paced environments and complex service scenarios
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Deadline
Not Specified.
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Method of Application
Click here to Apply
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources
Customer Service Recruitment at Palmpay
Customer Service Officer at Palmpay
Customer Service Officer at Palmpay
April 25, 2025
Apply: Customer Service Support Executive at Careers Verified
Customer Service Support Executive at Careers Verified
About Careers Verified
Careers Verified goes beyond solving client challenges by creating opportunities for businesses, candidates, and communities. We provide talent solutions, strategic advice, and innovative support to help organizations grow in competitive markets. Partnering across diverse sectors, including Oil & Gas, Finance, Technology, and Healthcare, we enhance business performance through our expertise, problem-solving approach, and industry knowledge.
Summary
- Company: Careers Verified
- Job Title: Customer Service Support Executive
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Salary Range : ₦100,000 – ₦150,000/month
- Location: Lagos
Job Description
We are seeking a dedicated and customer-focused Customer Service Support Executive to join our team. The ideal candidate will be responsible for handling client interactions, addressing inquiries, resolving issues, and ensuring a seamless experience for our customers from inquiry to post-sale support.
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- Apply: Business Relationship Manager at Moniepoint – Remote
- Apply: MTN Nigeria Recruitment 2025 for Graduates
- Apply: TeamAce Entry Level Recruitment 2025
- Apply: British American Tobacco (BAT) Global Graduate Programme 2025
- Apply: Seplat Energy Internship Program 2025 – Complete List of Positions Available
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and in person.
- Provide detailed information about real estate properties, project status, pricing, and availability.
- Schedule site visits and coordinate with sales teams and property managers.
- Maintain and update customer records in CRM systems.
- Assist in preparing and sending property-related documents, proposals, and agreements.
- Follow up with potential and existing clients for feedback, documentation, and payments.
- Resolve client complaints and concerns efficiently, escalating when necessary.
- Ensure a smooth handover and onboarding process for clients after purchase.
- Liaise with internal departments (sales, legal, operations) to ensure timely customer service delivery.
- Stay updated on current real estate market trends and company projects.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
- 1–3 years of experience in customer service, preferably in real estate or a related industry.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and CRM software.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask and work under pressure.
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Preferred Attributes
- Knowledge of real estate processes and terminology.
- Experience in handling high-net-worth clients or luxury property segments.
- Multilingual skills are a plus.
Salary Range
₦100,000 – ₦150,000/month
Deadline
2nd May, 2025
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Method of Application
Interested and qualified candidates should forward their CVs to: recruitment@careersverified.net using the position as the subject of the email.
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources
Customer Service Support Executive at Careers Verified
Customer Service Support Executive at Careers Verified
Customer Service Support Executive at Careers Verified
Customer Service Support Executive at Careers Verified
April 19, 2025
Apply: Customer Service Representative at Lifebank
Customer Service Representative at Lifebank
About LifeBank
LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria and Kenya. At LifeBank, we are the technology-led healthcare system for the future.
Summary
- Company: Lifebank
- Job Title: Customer Service Representative
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos, Nigeria
Job Description
- The customer service agent is the first line of contact for LifeBank customers.
- The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.
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- Apply: Business Relationship Manager at Moniepoint – Remote
- Apply: MTN Nigeria Recruitment 2025 for Graduates
- Apply: TeamAce Entry Level Recruitment 2025
- Apply: British American Tobacco (BAT) Global Graduate Programme 2025
- Apply: Seplat Energy Internship Program 2025 – Complete List of Positions Available
Responsibilities
- Oversee call center operations to maintain efficiency and effectiveness.
- Complete bi-weekly vendor reconciliations within 24 hours.
- Regularly review and enforce compliance with the unit’s SOPs.
- Prepare weekly schedules for CSAs.
- Conduct QA reviews on all calls received during the week.
- Ensure the accuracy of order details on Lite.
- Reconcile daily cash sales for Lagos and other cities.
- Define and track KPIs for team members.
- Prompt escalation of any issues to the Operations Lead.
- Perform other assigned duties.
Requirements
- Qualifications: B.Sc or HND in Marketing, Mass communication or any related discipline
- 2 – 3 years experience in a similar role with at least one year of leadership experience
- Excellent communication and analytical skills
- A can do personality and willingness to serve.
- Get Remote Job Alert from Online, Click Here to Download Jobs App
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- Get upto $5000 trading Bonus. Click Here to Register.
- Earn Upto 50% Profit Share, Click Here to Register. Click here to join group to be guided.
- Free Forex Tutor App, Click Here to Download App. Click here to Join group to be guided.
- Free Forex Course, Join Now.
Deadline
April 30, 2025
Method of Application
Interested and qualified candidates should send their CVs to: team@lifebank.ng using the Job Title as the subject of the email.
Customer Service Representative at Lifebank
Customer Service Representative at Lifebank
Customer Service Representative at Lifebank
Customer Service Representative at Lifebank
April 16, 2025
Apply: Customer Relation Management Copywriter at Moniepoint – Remote
About Moniepoint
Copywriter at Moniepoint
Moniepoint, originally established as “TeamApt,” began by offering back-end services to Nigerian banks. In 2019, Moniepoint Inc. acquired a switching license in Nigeria, and in 2022, it was granted a banking license by the Central Bank of Nigeria, expanding its services to include business banking for Nigerian merchants. Moniepoint operates as a global business payments and banking platform, and it gained recognition as the first African investment by QED Investors. They specialize in creating infrastructure and distribution networks that make payment acceptance more accessible and provide payment solutions to empower businesses.
Summary
- Company: Moniepoint
- Job Title: Customer Relation Management (CRM) Copywriter
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Remote
- Deadline: Not Specified
Job Title: Customer Relation Management (CRM) Copywriter
About the Role
- We are looking for an experienced CRM Copywriter to craft compelling, conversion-driven messaging for our email, SMS, in-app, push notifications, and lifecycle marketing campaigns.
- The ideal candidate is a storyteller and strategist who understands how to write persuasive, engaging, and data-informed copy that strengthens customer relationships and drives retention.
- As a CRM Copywriter, you will be responsible for writing high-performing customer lifecycle communications that engage, educate, and retain Moniepoint users. You will collaborate closely with the CRM strategist, Head of CRM, and CRM Designers to develop messaging strategies for different audience segments and CRM platforms.
- This role will focus on enhancing engagement across all CRM touchpoints, ensuring that every message adds value and strengthens brand loyalty.
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What you’ll get to do
- Write compelling and targeted copy for CRM channels, including email, SMS, in-app messages, and push notifications.
- Develop customer lifecycle messaging for onboarding, engagement, retention, and reactivation campaigns.
- Craft transactional and automated messages that enhance the user experience.
- Tailor messaging for different customer personas and user segments.
- Collaborate with the Head of CRM to refine messaging strategies based on performance analytics.
- Continuously test subject lines, CTAs, and messaging structures to improve engagement and conversion rates.
- Analyze open rates, click-through rates, and customer response data to refine copy effectiveness.
- Stay updated on email deliverability best practices, spam filters, and mobile-friendly formatting.
- Ensure all messaging aligns with Moniepoint’s brand voice, tone, and personality.
- Balance creativity with clarity, ensuring messages are engaging, informative, and action-driven.
- Work closely with CRM, designers, product team, and customer support teams to align messaging with overall marketing goals.
- Provide copy direction for visual assets in CRM campaigns.
To succeed in this role, we think you should have
- 3+ years of experience in CRM copywriting, email marketing, or lifecycle marketing.
- Growing portfolio showcasing email, SMS, and in-app messaging copy.
- Proven ability to write engaging, conversion-driven copy for digital customer touchpoints.
- Proficiency in CRM platforms
- Ability to balance creativity with core information to drive messaging effectiveness.
- Experience working in fintech, banking, or financial services will be considered a plus
- Familiarity with SEO best practices for email content is an advantage.
Key Soft Skills:
- Creative & Strategic Thinker – Can craft engaging messaging that resonates with users.
- Insights-Driven Mindset – Uses results to refine copy and improve performance.
- Attention to Detail – Ensures CRM messages are clear, concise, and error-free.
- Collaboration & Adaptability – Works effectively across teams.
- Time Management & Multitasking – Can handle multiple campaigns and deadlines efficiently.
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Why Join Moniepoint?
- Work with a fast-growing, innovative Company that reaches millions of customers.
- Gain hands-on experience with a team of seasoned creative professionals.
- Access to mentorship, training, and career growth opportunities.
- Competitive compensation, benefits, and career growth opportunities.
- Fully remote work culture and support for professional development.
Application Deadline
Not Specified.
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Method of Application
Click Here to Apply
Note
What to expect in the hiring process:
- Application & portfolio review: we review the quality of your writings in your portfolio
- Preliminary phone call with HR: a brief conversation where your expectations are discussed, background, growth potential, career outlook, personality and cultural fit is accessed.
- Assessment: a take-home assessment to evaluate strategic writing skill set and technical depth
- Final executive conversation: an interview with the Head of CRM & Senior Copy Writer, where you will present the assessment. You will also be assessed on alignment with our values and principles.
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources
Copywriter at Moniepoint
Copywriter at Moniepoint
Copywriter at Moniepoint
Copywriter at Moniepoint
Copywriter at Moniepoint
Copywriter at Moniepoint
Copywriter at Moniepoint
Copywriter at Moniepoint
Copywriter at Moniepoint
Copywriter at Moniepoint
Copywriter at Moniepoint
Copywriter at Moniepoint
Copywriter at Moniepoint
April 14, 2025
Apply: Customer Care Officer at MRS Oil Nigeria Plc
Customer Care Officer at MRS Oil Nigeria
About MRS Oil Nigeria Plc
MRS Oil Nigeria Plc is a fully integrated and efficient downstream player with a prominent position in the Nigerian oil industry. As an organization committed to enhancing operational efficiencies, MRS Oil Nig. Plc operates across various facets of the downstream sector. This includes the distribution, marketing, and retailing of petroleum products. By focusing on optimizing performance and implementing advanced strategies, MRS Oil Nig. Plc consistently delivers quality services and products, reinforcing its reputation as a leader in the Nigerian oil industry.
Job Summary
- Company: MRS Oil Nigeria Plc
- Job Title: Customer Care Retail Officers
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Lagos State, Nigeria
Job Title: Customer Care Retail Officers
Job Description
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Problem-solving skills and attention to detail
- Proficiency in the use of Microsoft Office tools
- Customer service experience is a plus
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Qualifications and Requirements
Eligibility Criteria:
- Ability to speak, read, and write in English.
- Must have a BSc in any related discipline.
Deadline
30th March, 2025
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Method of Application
Interested and qualified candidates should forward their CVs to careers@mrsholdings.com with the subject line “Customer Care Retail Officer.”
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Customer Care Officer at MRS Oil Nigeria
Customer Care Officer at MRS Oil Nigeria
Customer Care Officer at MRS Oil Nigeria
March 20, 2025
Apply: Customer Support Officer at Sahara Group
Customer Support Officer at Sahara Group
About Sahara Group
Sahara Group, established in 1996 with Sahara Energy Resource Limited as its first company, initially focused on trading petroleum products. Over the years, it has evolved into a multifaceted conglomerate operating in sectors such as upstream, midstream, downstream, power, and infrastructure development. Sahara Group’s strength lies in its ambidexterity and ability to create extraordinary solutions from ordinary circumstances, tailored for diverse markets. Through investments in people, technology, strategic acquisitions, and expansion programs, Sahara continually explores new frontiers in energy provision. Embracing good corporate citizenship, the company promotes global sustainable development and transparency in business, collaborating with multilateral organizations and stakeholders worldwide.
Job Summary
- Company: Sahara Group
- Job Title: Customer Support
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Lagos Nigeria
Job Title: Customer Support
Job Description
Accountabilities
- Customer Support: Provide exceptional customer support via various channels such as phone, email, chat, and social media. Address customer inquiries, resolve issues, and provide accurate information about our products and services.
- Problem Solving: Analyze customer problems and find effective solutions while adhering to company policies and procedures.
- Product Knowledge: Develop an in-depth understanding of our products and services to assist customers effectively and offer valuable insights.
- Quality Assurance: Maintain high-quality service standards by adhering to company guidelines and conducting regular self-assessments.
- Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system to facilitate tracking and reporting.
- Feedback Management: Gather customer feedback and communicate valuable insights to the relevant teams to improve our products and services continually.
- Compliance: Ensure compliance with regulatory requirements and company policies related to customer interactions and data security.
- Cross-functional Collaboration: Collaborate with other departments, such as product development and sales, to provide a seamless customer experience and share customer feedback for product enhancements.
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Skills & Qualifications
- Bachelor’s degree in a relevant field (Business, Finance, or related discipline preferred).
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with fintech products and services is a plus.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong dedication to maintaining the highest level of professionalism and ethical standards
Employment Type
- This is a contract position, and the mode of work is on-site
- The ideal candidate will have a self-starter attitude with high ownership, self-motivation, and accountability.
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Deadline
23rd March, 2025
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Method of Application
Click here to Apply
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Customer Support Officer at Sahara Group
Customer Support Officer at Sahara Group
Customer Support Officer at Sahara Group
March 18, 2025
Apply: Customer Service Officer at PZ Cussons
Customer Service Officer at PZ Cussons
About PZ Cussons
PZ Cussons embodies a culture defined by its core values encapsulated in the acronym “BEST,” a reflection of the collective aspirations of its people. They strive to be BOLD, fearlessly passionate, open, honest, and deeply proud of their individual identities within the organization. Energized by an ENERGETIC spirit, they embrace dynamism, proactivity, adaptability to change, and a forward-thinking approach. With a STRIVING mindset, they continuously elevate standards, drive performance, set ambitious goals, and consistently aim for greater achievements. TOGETHER, as a unified family, they value inclusivity, support, mutual respect, empowerment, and find genuine joy in collaborating harmoniously, celebrating the diverse voices within their community.
Summary
- Company: PZ Cussons
- Job Title: Customer Care Supervisor
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos
Job Title: Customer Care Supervisor
Job Description:
- Answer incoming calls and respond to customer emails.
- Manage and resolve customer complaints effectively.
- Identify issues and escalate them to supervisors when necessary.
- Provide customers with information about products and services.
- Route calls to the appropriate resources as needed.
- Document all call details according to standard operating procedures.
- Follow up on customer calls when required.
- Complete call logs and reports accurately.
- Perform other assigned duties as needed.
- Ensure efficient use of resources and minimize environmental pollution while carrying out responsibilities.
- Maintain effective safety management practices.
- Sustain quality systems management.
- Contribute to the implementation of sustainable continuous improvement systems
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Qualifications:
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Excellent listening skills, along with strong verbal and written communication abilities. communication skills.
- Ability to handle stressful situations appropriately.
- Computer Literate.
- Relevant degree in any discipline.
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Deadline:
3rd March, 2025
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Method of Application
Click here to Apply
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Important: See Helpful Career Resources
Customer Service Officer at PZ Cussons
Customer Service Officer at PZ Cussons
February 5, 2025
Apply: Customer Support Representative at Raenest – Remote
Customer Support Representative at Raenest
About Raenest
Raenest is a Nigerian fintech company that streamlines global financial operations for African businesses and freelancers by offering services such as multi-currency accounts, corporate cards, invoicing, and international money transfers. In July 2024, Raenest secured an International Money Transfer Operator (IMTO) license from the Central Bank of Nigeria, enhancing its ability to provide efficient cross-border payment solutions. Additionally, Raenest holds a Money Services Business (MSB) license in Canada, further solidifying its position as a trusted provider of financial services on a global scale. Serving over 500,000 African professionals and businesses, Raenest is committed to promoting financial inclusion and economic growth across the continent.
Summary
- Company: Raenest
- Job Title: Customer Support Representative
- Location: Ghana (Remote)
- Job Type: Full Time
- Qualification: BA/BSc/HND
Job Title: Customer Support Representative
About the Role
As a Customer Support Representative at Raenest, you’ll be the first point of contact for our users, delivering exceptional support across various channels. You’ll handle inquiries, troubleshoot issues, and collaborate with cross-functional teams to provide timely and effective solutions. Your role will be integral in maintaining our high standards of customer satisfaction and ensuring users have a seamless experience with our platform.
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Key Responsibilities
- Respond promptly to customer inquiries across multiple channels, including email, chat, calls and in-app messages.
- Respond promptly to a large volume of customer requests, ensuring timely and accurate resolutions.
- Understand customer concerns, provide timely tailored solutions, escalate complex problems, and follow up to ensure resolution.
- Document and categorize user feedback to contribute to product improvements.
- Collaborate with cross functional teams, such as Compliance and Product, to address user concerns effectively.
- Identify and report recurring issues or bugs to the Product or Compliance team to enhance user experience.
- Ensure that all customer interactions are accurately documented in the support platform for transparency and follow-up.
- Work with Tier 2 support or specialized teams to resolve escalated user issues efficiently.
- Maintain a strong understanding of Raenest’s services, policies, and processes to provide accurate information to users.
- Meet and exceed key performance metrics, including response time, resolution rate, and CSAT scores.
Qualifications
- +3 years proven experience in a customer support role, preferably in the fintech or SaaS industry.
- Excellent verbal and written communication skills with attention to detail.
- A go-getter with a proactive approach to problem-solving.
- Ability to work independently in a remote environment while collaborating with a distributed team.
- Proficiency in using customer support tools and systems such as Zendesk, Intercom, Slack etc.
- Ability to type quickly and accurately.
- Flexibility to work in shifts (24 hours rotational shift schedule), including weekends and public holidays.
- Basic understanding of troubleshooting technical issues related to apps or web platforms.
- Strong interpersonal skills to handle difficult customers with patience and professionalism.
- Experience working with diverse teams and customer bases, ensuring sensitivity to cultural differences.
- Openness to changes in processes, tools, and team dynamics in a fast-paced environment.
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Benefits
- Remote friendly
- Health Insurance
- Training Budget
- Team building events
- Growth Opportunities
- Paid Time Off
Deadline
Not Specified
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Method of Application
Click here to Apply
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Important: See Helpful Career Resources
Customer Support Representative at Raenest
Customer Support Representative at Raenest
Customer Support Representative at Raenest
January 13, 2025
Apply: Customer Service Representative at Kredi Bank
Customer Service Representative at Kredi Bank
About Kredi Bank
Kredi Bank is a digital banking platform designed to provide seamless financial services across Africa. Committed to simplicity and accessibility, Kredi ensures that its financial products are user-friendly and available to a wide audience. Fully licensed by the Central Bank of Nigeria, the bank is developing an integrated platform that empowers users to manage all essential aspects of their financial activities in one place.
Job Summary
- Company: Kredi Bank
- Job Title: Customer Service Representative (NYSC)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Lagos State, Nigeria
- Deadline: Not Specified
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Apply: Banker Job at Stanbic IBTC Bank
Job Title: Customer Service Representative (NYSC)
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Job Summary
- We are seeking a motivated and customer-oriented Customer Service Representative to join our team.
- In this role, you will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our brand.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information about products and services, including pricing, features, and availability.
- Resolve customer complaints and issues effectively and efficiently, following company policies and procedures.
- Document customer interactions and maintain accurate records in the customer management system.
- Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.
- Identify and escalate priority issues to the appropriate teams when necessary.
- Stay updated on product knowledge, company policies, and industry trends.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- B.Sc in a relevant field is required, additional education is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to handle difficult situations with patience and empathy.
- Proficiency in using Microsoft Office Suite.
- Ability to work flexible hours, including evenings and weekends, as needed.
Method of Application
Interested and qualified candidates should send their CV to: jobs@thekredibank.com using the Job Title as the subject of the mail.
Customer Service Representative at Kredi Bank
Customer Service Representative at Kredi Bank
Customer Service Representative at Kredi Bank
December 3, 2024