Tech School Info

Category: Jobs in Customer Service

  • Apply: Wealth Relationship Manager at Renmoney

    Apply: Wealth Relationship Manager at Renmoney

    Apply for Wealth Relationship Manager at Renmoney

    About Renmoney

    Renmoney empowers under-banked individuals and small businesses by making finance accessible and simple. We provide easy-to-use products for credit, savings, and payments, helping people unlock opportunities and achieve more in their daily lives and businesses. With a focus on transparency and creating great user experiences, we’re making banking easier for everyone.

     Summary

    • Company: Renmoney
    • Job Title: Wealth Relationship Manager
    • Job Type: Full Time
    • Location: Ikoyi, Lagos State, Nigeria
    • Qualification: HND/BSC/
    • Deadline: Not Specified

    Job Title: Wealth Relationship Manager

    Description

    • Are you passionate about crafting personalized financial strategies that empower clients to achieve their wealth goals?
    • Renmoney is on the lookout for an enthusiastic Wealth Manager to join our dynamic team.
    • In this role, you will have the exciting opportunity to build strong relationships with clients, understanding their unique financial situations and aspirations to offer tailored wealth management solutions.

    What You’ll Do

    • Conduct comprehensive financial assessments to understand the investment needs and objectives of individual clients.
    • Drive monthly bulk deposit; a minimum of 250 million naira or more based on business needs
    • Develop and implement personalized investment strategies that align with clients’ financial goals while managing risk effectively.
    • Provide ongoing financial advice, ensuring that clients are updated on market trends, investment performance, and product offerings.
    • Build and maintain strong, long-lasting relationships with clients through regular communication and exceptional service.
    • Collaborate with cross-functional teams to offer clients a full range of financial services, including investment, retirement, and estate planning.
    • Stay up-to-date with market developments and industry trends to provide informed recommendations to clients.
    • Participate in client meetings and presentations to explain investment strategies and address any concerns.

    Requirements

    • A Bachelor’s Degree in Finance, Business Administration, or a related field; a Master’s Degree or relevant professional certification (CFA, CFP) is a plus.
    • Minimum of 3 – 5 years of experience in wealth management, financial advisory, or related fields.
    • Excellent interpersonal and communication skills with the ability to connect with clients and understand their needs.
    • Strong analytical skills and knowledge of investment products, portfolio management, and financial planning.
    • Proficiency in financial analysis tools and software, including Excel and wealth management platforms.
    • Demonstrated ability to meet and exceed sales targets and manage client relationships successfully.

    Benefits

    • Rewarding career where you’ll enjoy competitive pay and collaborate with incredible colleagues.
    • Experience a stunning workplace with a flat hierarchy, where you’ll tackle challenging, real-world issues.
    • Generous monthly performance-driven incentives
    • Attractive interest rates of up to 26% for clients
    • A dynamic and encouraging work environment
    • Ongoing competency-focused training opportunities
    • Strong teamwork and collaboration.
    • Well-defined career development and advancement paths.
    • 25 days of annual leave, 5 months of maternity leave, 1 month of paternity leave, and a comprehensive HMO plan.

    Application Deadline

    Not Specified.

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

    Click here to get a well crafted cover letter from an expert

    How to Apply

    Click Here to Apply

    Note: If you are ready to make a meaningful impact in the lives of clients and bring their financial visions to life, we want to hear from you!

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

  • Apply: Customer Experience Specialist at Palmpay Limited

    Apply: Customer Experience Specialist at Palmpay Limited

    Apply for Customer Experience Specialist at Palmpay

    About Palmpay Limited

    PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.

    Summary

    • Company: Palmpay Limited
    • Job Title: Customer Experience Specialist
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Job Location: Lagos State
    • Deadline: Not Specified

    Job Title: Customer Experience Specialist

    ‌Core Responsibilities‌

    1. ‌End-to-End Product Ownership‌

    •  Design and optimize AIdriven customer service solutions (e.g., intelligent chatbots, voice response systems) for internet banking platforms 1421.
    • Define product roadmap for customer support tools, focusing on efficiency and user satisfaction metrics。

    2. ‌Cross-Functional Collaboration‌

    • Bridge technical (R&D/AI teams) and operational (customer support centers) requirements for seamless implementation.

    3. ‌Data-Driven Optimization‌

    • Analyze user feedback and behavior data to refine self-service features and reduce human-agent dependency.
    • Monitor key performance indicators (KPIs) such as first-call resolution rate and average handling time2124.

    ‌Qualifications & Skills‌

    Experience‌

    • 3 years in fintech/digital product management, with focus on customer service systems.
    • Proven experience in AI powered support tools (e.g., NLP chatbots, sentiment analysis).

    Hard Skills‌

    • Proficiency in prototyping (Figma/Axure) and PRD documentation for complex workflows.
    • Understanding of contact center technologies (IVR, CTI) and API integrations.

    Deadline

    Not Specified

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

    Click here to get a well crafted cover letter from an expert

    Method of Application for Customer Experience Specialist

    Click Here to Apply

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

  • Apply: Customer Relationship Officer at Ascentech Services Limited

    Apply: Customer Relationship Officer at Ascentech Services Limited

    Apply for Customer Relationship Officer at Ascentech Services Limited

    About Ascentech Services Limited

    Ascentech Services Ltd. is a prominent Human Resource Solution Provider established in 2013 and based in Lagos, Nigeria. They specialize in recruiting permanent, contract, and temporary positions for top companies. As a gateway for recruitment services, they focus on delivering quality candidates through a rigorous selection process. Their commitment to understanding clients’ needs and fostering lasting partnerships sets them apart in the industry. Additionally, they offer HR consulting services to help organizations optimize their human capital and improve performance.

    Summary

    • Company: Ascentech Services Limited
    • Job Title: Customer Relationship Officer
    • Qualification: HND/BSc/BA
    • Job Type: Full Time 
    • Location: Abuja, Oyo, Edo, Ondo State 
    • Salary: N150,000 Net Monthly.

    Job Opening: 4 Locations

    1. Job Title: Customer Relationship Officer

    Location: Ibadan, Oyo
    Employment Type: Full-time

    Job Summary

    • We are seeking a passionate and result-oriented Customer Relationship Officer to join our team in Ibadan.
    • The ideal candidate will be responsible for building and maintaining strong relationships with clients, resolving issues efficiently, and enhancing customer satisfaction and loyalty.

    Key Responsibilities

    • Serve as the primary point of contact for customer inquiries, concerns, and feedback.
    • Build and maintain strong, long-lasting client relationships.
    • Respond promptly to customer complaints and ensure resolution within agreed timelines.
    • Conduct regular follow-ups with customers to ensure satisfaction and identify upsell opportunities.
    • Maintain accurate records of customer interactions, transactions, feedback, and complaints.
    • Assist in onboarding new clients and ensuring smooth transitions.
    • Collaborate with sales and operations teams to meet customer expectations.
    • Analyze customer behavior and trends to recommend improvements in service delivery.
    • Provide reports and insights to management on customer needs and satisfaction levels.

    Requirements & Qualifications

    • Bachelor’s Degree in Business Administration, Marketing, or related field.
    • Minimum of 1–2 years of proven experience in customer service, client support, or relationship management.
    • Excellent verbal and written communication skills.
    • Strong problem-solving abilities and attention to detail.
    • Good knowledge of CRM tools and Microsoft Office (Excel, Word, Outlook).
    • Customer-centric mindset with a positive and professional attitude.
    • Must reside in Ibadan or be willing to relocate.

    Salary
    N150,000 Net Monthly.

    Application Deadline
    31st August, 2025.

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

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    How to Apply
    Interested and qualified candidates should send their CV to: taiwo@ascentech.com.ng using “Customer Relationship Officer – Ibadan” as the subject of the email.

    2. Job Title: Customer Relationship Officer

    Location: Benin, Edo
    Employment Type: Full-Time

    Job Summary

    • We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans.
    • The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth.

    Key Responsibilities

    • Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
    • Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency.
    • Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
    • Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions.
    • Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
    • Provide feedback to management on client needs, market trends, and potential credit risks.
    • Maintain accurate records of customer interactions, repayments, and follow-up actions.

    Qualifications & Experience

    • Bachelor’s Degree in Finance, Business Administration, or a related field preferred.
    • 1 – 2 years of experience in credit management, customer relationship management, or collections within a financial institution.
    • Strong interpersonal and communication skills with a customer-centric approach.
    • Ability to analyze loan accounts and identify payment issues proactively.
    • Good problem-solving skills and ability to handle difficult situations tactfully.
    • Proficient in using CRM systems and loan management software.

    Salary
    N150,000 (NET) monthly.

    Application Deadline
    Not Specified.

    How to Apply
    Interested and qualified candidates should forward their CVs to: cv@ascentech.com.ng using “CRO- Benin” as the subject of the mail.

    3. Job Title: Customer Relationship Officer

    Location: Abuja (FCT) 
    Employment Type: Full-time

    Job Summary

    • We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans.
    • The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth.

    Key Responsibilities

    • Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
    • Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency.
    • Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
    • Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions.
    • Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
    • Provide feedback to management on client needs, market trends, and potential credit risks.
    • Maintain accurate records of customer interactions, repayments, and follow-up actions.

    Qualifications & Experience

    • Bachelor’s Degree in Finance, Business Administration, or a related field preferred.
    • 1 – 2 years of experience in credit management, customer relationship management, or collections within a financial institution.
    • Strong interpersonal and communication skills with a customer-centric approach.
    • Ability to analyze loan accounts and identify payment issues proactively.
    • Good problem-solving skills and ability to handle difficult situations tactfully.
    • Proficient in using CRM systems and loan management software.

    Salary
    N150,000 Gross.

    Application Deadline
    16th July, 2025.

    How to Apply
    Interested and qualified candidates should forward their CVs to: cv@ascentech.com.ng using the Job Title as the subject of the mail.

    4. Job Title: Customer Relationship Officer

    Location: Akure, Ondo
    Employment Type: Full-time

    Job Summary

    • We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans.
    • The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth.

    Key Responsibilities

    • Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
    • Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency.
    • Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
    • Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions.
    • Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
    • Provide feedback to management on client needs, market trends, and potential credit risks.
    • Maintain accurate records of customer interactions, repayments, and follow-up actions.

    Qualifications & Experience

    • Bachelor’s degree in Finance, Business Administration, or a related field preferred.
    • 1 – 2 years of experience in credit management, customer relationship management, or collections within a financial institution.
    • Strong interpersonal and communication skills with a customer-centric approach.
    • Ability to analyze loan accounts and identify payment issues proactively.
    • Good problem-solving skills and ability to handle difficult situations tactfully.
    • Proficient in using CRM systems and loan management software.

    Salary
    N150,000 Monthly.

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

    Click here to get a well crafted cover letter from an expert

    Application Deadline
    10th July, 2025.

    How to Apply
    Interested and qualified candidates should forward their CVs to: cv@ascentech.com.ng using the job title and Location as the subject of the mail.

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

  • Apply: Customer Service Personnel at Mopheth Nigeria Limited

    Apply: Customer Service Personnel at Mopheth Nigeria Limited

    Apply for Customer Service Personnel at Mopheth Nigeria Limited

    About Mopheth

    Mopheth Nigeria Limited is a Lagos-based retail and pharmaceutical company founded in 1997, operating 24/7 across multiple outlets including Victoria Island, Lekki, and Festac. It provides licensed pharmacist-led services such as dispensing prescription and OTC medications, wellness consultations, and professional inventory management. Over time, it has expanded its offerings to include consumables, cosmetics, skincare, safe water, grocery items, and baked goods. The company emphasizes regulatory compliance, exceptional customer service, and convenience through both physical stores and e-commerce platforms

    Summary

    • Company: Mopheth Group
    • Job Title: Customer Service Personnel
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Lekki, Lagos, Nigeria
    • Salary: N100,000 – N120,000 monthly.

    Job Title: Customer Service Personnel

    Job Description

    • As a Customer Service Personnel, your primary responsibility is to provide exceptional customer service by addressing inquiries, resolving issues, and managing customer feedback and reviews.
    • You will play a pivotal role in ensuring a positive customer experience for our e-commerce company’s clients.

    Duties And Responsibilities

    • Engage with customers via multiple communication channels (phone, email, chat, and social media) to provide prompt and courteous assistance.
    • Efficiently resolve customer inquiries, including product-related questions, order status, shipping inquiries, and technical support issues.
    • Adhering to rules and policies set by the organization.
    • Investigate and resolve customer issues, such as order discrepancies, delivery problems, and product defects, with a focus on achieving a satisfactory resolution for the customer.
    • Monitor and respond to customer feedback and reviews on various platforms, aiming to address concerns, gather insights, and maintain a positive online reputation.
    • Maintain a deep understanding of our product catalog and e-commerce platform, enabling you to provide accurate information and assistance to customers.
    • Maintain detailed records of customer interactions, inquiries, and resolutions in the customer support system.
    • Collaborate with other departments, such as logistics, sales, and marketing, to resolve complex customer issues and share customer insights.
    • Identify opportunities for process improvement, product enhancement, or customer support efficiency and communicate these insights to the relevant teams.
    • Create and maintain knowledge resources, FAQs, and tutorials to empower customers with self-service options.

    Key Performance Indicators

    • These would be appraised every 3 months.

    Performance and Customer Service:

    • Customer Satisfaction (CSAT): Measure of customer satisfaction based on post-interaction surveys or feedback.
    • Net Promoter Score (NPS): Evaluation of customer loyalty and likelihood to recommend the company’s products or services.
    • Response Time: Average time taken to respond to customer inquiries or issues.
    • First-Contact Resolution (FCR): Percentage of customer issues resolved during the initial interaction.
    • Issue Resolution Time: Average time taken to resolve customer issues or inquiries.
    • Escalation Rate: Percentage of cases escalated to higher levels of support or management.
    • Customer Feedback Analysis: Regular analysis of customer feedback to identify trends, areas for improvement, and areas of strength.
    • Customer Retention Rate: Percentage of customers retained over a specified period.
    • Customer Churn Rate: Percentage of customers lost over a specified period.

    Attitude Toward Work and Professionalism:

    • Punctuality and Attendance: Consistency in being on time for work and meetings, as well as attendance records.
    • Work Ethic: Demonstration of commitment, dedication, and enthusiasm for tasks and responsibilities.
    • Proactive Approach: Willingness to take initiative, suggest process improvements, and go the extra mile for customers.
    • Adaptability: Ability to adapt to changing circumstances, embrace new challenges, and stay updated on industry trends.
    • Professional Conduct: Consistent professionalism in interactions with colleagues, superiors, and clients.
    • Compliance: Adherence to company policies, procedures, and ethical standards.
    • Regulatory Compliance: Compliance with industry-specific regulations and legal requirements.
    • Data Security: Adherence to data protection and confidentiality guidelines.
    • Health and Safety: Adherence to workplace health and safety rules.
    • Ethical Conduct: Demonstrating ethical behavior in all work-related activities.

    Communication and Teamwork:

    • Communication Skills:
      • Effectiveness in conveying information, active listening, and clarity in communication with customers and colleagues.
      • Collaboration: Ability to work collaboratively with colleagues, contributing positively to team dynamics.
      • Conflict Resolution: Capability to handle customer conflicts constructively and reach resolutions.
    • Continuous Learning and Development
      • Training and Development Participation: Actively engage in training and development opportunities to enhance skills and knowledge.
      • Certifications: Attainment of relevant customer service certifications or qualifications.
    • Process Improvement
      • Process Efficiency: Contribution to process improvement initiatives that enhance customer support efficiency.
      • Feedback Implementation: Effectiveness in implementing customer feedback-driven improvements in processes or policies.

    Requirements

    • Candidates should possess a Bachelor’s Degree with 2 years of work experience.

    Salary
    N100,000 – N120,000 monthly.

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

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    Application Deadline
    5th July, 2025.

    How to Apply

    Interested and qualified candidates should send their CV to: hr@mophethgroup.com using the Job Title as the subject of the email.

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

  • Apply: Front Office & Revenue Manager at Alan & Grant

    Apply: Front Office & Revenue Manager at Alan & Grant

    Apply for Front Office & Revenue Manager at Alan & Grant

    About Alan & Grant

    Alan & Grant is a consulting firm that specializes in creating innovative HR and enterprise solutions for organizations. They focus on improving performance in areas related to people, products, and projects. With a wide range of experience across various sectors, they work to align the workforce with long-term corporate objectives, fostering growth and profitability. Their services encompass project design and implementation, strategic human intervention, capacity improvement, and efficiency enhancement.

    Summary

    • Company: Alan & Grant
    • Job Title: Front Office & Revenue Manager
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Lagos, Nigeria
    • Deadline: Not Specified

    Job Title: Front Office & Revenue Manager

    Job Summary

    • We are looking for a highly skilled and experienced Rooms Division / Guest Services / Revenue Manager to lead all aspects of our guest-facing departments while strategically managing room inventory, rate optimization, and revenue forecasting.
    • The ideal candidate will possess a deep understanding of hospitality operations, guest service excellence, and dynamic pricing strategies.

    Key Responsibilities
    Rooms Division & Guest Services:

    • Oversee front office, housekeeping, concierge, and reservations departments to ensure flawless guest experiences across the estate
    • Create and implement service standards and SOPs across all Rooms Division departments
    • Liaise closely with Maintenance and F&B to ensure smooth room turnovers and guest comfort
    • Monitor guest satisfaction and handle escalations with tact and professionalism
    • Ensure seamless communication between departments to optimize service delivery and efficiency

    Revenue Management:

    • Strategically manage room inventory and pricing across all distribution channels
    • Analyze market trends, competitor performance, and historical data to optimize Average Daily Rate (ADR), occupancy, and RevPAR
    • Maintain and update all OTA and direct booking platforms; coordinate with marketing to ensure rate parity and correct visibility
    • Prepare weekly, monthly, and quarterly revenue reports and forecasts for management
    • Manage group and corporate booking agreements and identify upsell opportunities
    • Optimize packages, discounts, and rate structures in line with seasonality and demand.

    Requirements

    • Degree in Hospitality Management, Tourism, Business, or a related field preferred.
    • Minimum 5+ years of experience using Opera PMS 
    • At least 5 – 7 years’ experience in hospitality, including revenue management, front office, or rooms division roles
    • Strong understanding of hotel revenue principles, forecasting, and pricing strategies
    • Proven leadership in managing cross-functional teams and guest-facing departments
    • Proficiency with Excel and data analysis tools; ability to create and interpret financial and performance reports
    • Familiarity with channel managers, OTAs, direct booking platforms, and rate parity tools
    • Exceptional communication, leadership, and organizational skills
    • Highly detail-oriented with a strategic and analytical mindset.

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

    Click here to get a well crafted cover letter from an expert

    Application Deadline
    Not Specified.

    How to Apply

    Click Here to Apply

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

  • Customer Service Associate at Lily Hospitals

    Customer Service Associate at Lily Hospitals

    Apply for Customer Service Associate at Lily Hospitals

    About Lily Hospitals

    Lily Hospitals is a leading private healthcare provider in Nigeria, known for delivering high-quality, patient-centered medical services. Established in 1984 and headquartered in Warri, Delta State, the hospital operates multiple facilities across the country, offering advanced care in specialties such as cardiology, internal medicine, surgery, pediatrics, and diagnostics. With a strong focus on clinical excellence, modern technology, and continuous improvement, Lily Hospitals is accredited by COHSASA and strives to meet international healthcare standards. The hospital also invests in medical training and research, contributing to the development of Nigeria’s healthcare system.

    Summary

    • Company: Lily Hospitals
    • Job Title: Customer Service Associate
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Warri, Delta, Nigeria

    Job Summary

    • We are seeking a Health Information Management Officer who will also serve as a Customer Service Personnel to join our dynamic team.
    • The ideal candidate will be responsible for managing health information systems and providing exceptional customer service to patients, visitors, and medical staff.

    Key Responsibilities

    • Manage and maintain health information databases, ensuring accuracy, confidentiality, and compliance with regulations.
    • Retrieve and compile medical records for patient care, research, and legal purposes.
    • Process patient admissions, transfers, and discharges by accurately updating records and documentation.
    • Collaborate with medical staff and other departments to ensure efficient information flow and resolve inquiries.
    • Assist patients and visitors by providing information, guidance, and support regarding health records and administrative processes.
    • Handle inquiries via phone, email, and in-person interactions in a courteous and professional manner.
    • Educate patients on accessing and understanding their health information while maintaining confidentiality and privacy.

    Requirement & Qualifications

    • Minimum of an OND in Health Information Management
    • Proven experience in health information management and customer service in a healthcare setting.
    • Strong communication, interpersonal, and problem-solving skills.
    • Knowledge of medical terminology and patient privacy laws.
    • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
    • Must reside in Warri, Delta State or its environs

    Application Closing Date
    3rd July, 2025.

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

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    How to Apply for Customer Service Associate at Lily Hospitals

    Interested and qualified candidates should forward their CV and credentials to: recruitment@lilyhospitals.net using the Job title as the subject of the email.

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

  • Customer Value Management Manager at MTN Nigeria

    Customer Value Management Manager at MTN Nigeria

    Apply for Customer Value Management Manager at MTN Nigeria

    About MTN Nigeria

    MTN Nigeria Communications PLC offers wireless telecommunication services, including roaming, Internet, bills payment, device financing, and SIM registration. Serving customers in Nigeria, MTN Nigeria is focused on “Leading digital solutions for Africa’s progress” as its Ambition 2025. This ambition aims at accelerated growth and faster deleveraging, positioning MTN for greater relevance by 2025. MTN has established strong core operations with the largest fixed and mobile network in Africa, a large registered customer base, extensive registration and distribution networks, and a formidable brand presence in its markets.

    Summary

    • Company: MTN Nigeria
    • Job Title: General Manager – Customer Value Management, Marketing
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Job Identification: 5952
    • Location: Ikoyi, Lagos

    Job Title: General Manager – Customer Value Management, Marketing

    Mission

    • Lead customer value management initiatives, designing and delivering customer lifecycle programs that drive revenue and profit margin growth, while leveraging data insights to personalize customer experiences, enhance loyalty, and maximize customer lifetime value

    Description

    • Develop and implement strategies for customer segmentation, retention, and value enhancement.
    • Design and manage loyalty programs to encourage customer engagement and long-term retention.
    • Use data analytics to identify customers at risk of churn and proactively address their concerns.
    • Review MTNN corporate direction and develop CVM strategy ensuring alignment with MTN corporate strategic objectives.  
    • Manage all direct marketing campaign execution and improve ROI through strong campaign management tools – operations, campaign planning, detailed design, production, test, roll-out, commercial return and evaluation.
    • Analyse commercial impact of BTL programs on product penetration, ARPU and volume/ value churn. 
    • Oversee operational analysis of customer base to identify opportunities to apply products and tariffs to maximize lifetime value.
    • Perform channel mix optimisation for base development & retention activities. Drive/ optimise channel execution by setting volume and value targets based on approved budget.
    • Deliver volume and value forecasting, retention volume and spend, Cross-sell and up-sell revenue in line with finance budgets.
    • Provide base management strategy and ensure operational execution of the following – churn management, customer inactivity and retention, product penetration, base management direct marketing results and Incremental revenue.
    • Oversee robust CVM reporting and dashboards and act upon data. 
    • Cross-sell and Up-Sell campaigns e.g. voice, SMS and data-upsell, SMS and data-cross-sell. .
    • Champion Retention & Churn management e.g. outflow value management, early churn detection, involuntary churn.
    • Oversee Base Management e.g. inactivity management, top-up volume and value management, revenue stimulation.
    • Champion tariff migration management, revenue boosters.
    • Define and execute base development programs and revenue booster initiatives to achieve growth in customer base ARPU through targeted and segmented offers, campaigns, and pricing; specifically, data up-sell initiatives, tariff migration initiatives.
    • Manage delivery of insight for the customer base to the rest of the business, including actionable value- and needs-based segmentation and predictive models, linked with competitor intelligence, and market research.
    • Architect the development of a blueprint for segmented offer management & fulfilment.
    • Oversee an integrated output through campaign management, charging and provisioning platforms, by translating CVM objectives to IT / Technical teams
    • Define and implement Key Performance Indicators and Metrics for support and operational activities and use these metrics to drive service delivery excellence
    • Lead a business transformation to embed CVM decision-making principles and culture across the organization.
    • Coach and mentor the CVM team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
    • Lead CVM capability development/ define the CVM capability strategy based on commercial improvement programs and provide opportunities for staff to build on the company’s investment in their training and improve productivity.

    Requirements
    Education:

    • First Degree in Marketing or a related discipline
    • Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous
    • Fluent in English and language of country preferable

    Experience:
    A minimum of 12 years of working experience, which includes:

    • Senior management track record of 3 years or more; with at least 3 years in relevant sector/ industry as per relevant role
    • Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
    • Worked across diverse cultures and geographies. 
    • Experience in leading change / transformation (marketing) at an operational level advantageous
    • Experience in continuous improvement through the implementation of best practices
    • Experience in customer value creation
    • Experience in campaign management

    Application Deadline
    2nd July, 2025, 10:59 PM.

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

    Click here to get a well crafted cover letter from an expert

    How to Apply for Customer Value Management Manager at MTN Nigeria

    Click Here to Apply

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

  • Apply: Call Center Agent at Kennedia Consulting Limited

    Apply: Call Center Agent at Kennedia Consulting Limited

    Apply for Call Center Agent at Kennedia Consulting Limited

    About Kennedia Consulting Limited

    Kennedia Consulting Limited is a Lagos-based professional services firm founded in 2016, offering tailored business advisory, HR outsourcing, recruitment, learning and development, and background check services to organizations across Nigeria and Africa. With over 10 years of experience and a network of more than 200 specialists, the company combines industry knowledge and innovative methodologies to boost organizational efficiency, leadership development, and talent acquisition. Kennedia serves diverse sectors like finance, oil and gas, telecoms, and construction, delivering flexible, cost-effective, and scalable solutions to help businesses grow smarter and stronger.

    Summary

    • Company: Kennedia Consulting Limited
    • Job Title: Call Center Agent
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Lekki – Oniru, Lagos

    Job Title: Call Center Agent

    Summary

    • Are you a great communicator with a passion for customer service? Join our dynamic team as a Contact Centre Agent and be the voice of our brand, helping customers with their inquiries and delivering excellent service.

    Responsibilities

    • Handle inbound and outbound customer calls professionally
    • Respond to customer inquiries, complaints, and requests promptly
    • Provide accurate information about products and services
    • Log interactions and follow up on unresolved issues
    • Escalate complex issues to the appropriate departments
    • Meet performance targets for response time, call quality, and customer satisfaction
    • Maintain a positive and helpful attitude at all times.

    Requirements

    • Minimum of a B.Sc (Second Class Lower) from a recognized institution
    • Excellent verbal and written communication skills
    • Strong interpersonal and problem-solving abilities
    • Must reside in or have easy access to Lekki or Oniru.

    Benefits

    • Pay: N101,000 Monthly (N150,000 after 3 months) 
    • Incentives: Leave Allowance, 13th Month Pay, Performance Bonuses, Pension and HMO cover.

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    Application Deadline
    4th July, 2025.

    How to Apply for Call Center Agent at Kennedia Consulting Limited

    Interested and qualified candidates should send their CV to: victoria.skinn@kennediaconsulting.net using the Job Title as the subject of the mail.
    Or
    Click here to apply

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  • KYC Support Officer at Moinepoint

    KYC Support Officer at Moinepoint

    Apply for KYC Support Officer at Moinepoint

    About Moniepoint

    Moniepoint, originally established as “TeamApt,” began by offering back-end services to Nigerian banks. In 2019, Moniepoint Inc. acquired a switching license in Nigeria, and in 2022, it was granted a banking license by the Central Bank of Nigeria, expanding its services to include business banking for Nigerian merchants. Moniepoint operates as a global business payments and banking platform, and it gained recognition as the first African investment by QED Investors. They specialize in creating infrastructure and distribution networks that make payment acceptance more accessible and provide payment solutions to empower businesses.

    Summary

    • Company: Moniepoint
    • Job Title: KYC Support Officer
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Locations: Lagos, Nigeria
    • Deadline: Not Specified

    Job Title: KYC Support Officer

    About the Role

    As a KYC Support Officer, you will be working with the leadership of the organization to ensure the company merchants are compliant with regulatory KYC requirements and protect the company from being involved with individuals or entities associated with financial crime.

    Responsibilities 

    • Review and risk assessment of new client relationships
    • Performing due diligence, requesting KYC information and documentation and writing a client risk
    • Assessment for recommendation to Management;
    • Plan and track client periodic reviews;
    • Periodic review of client relationships and update Client Risk Assessments;
    • Conduct incident- and event-driven client review;
    • Collaborate with the Data & Documents Team
    • Communicate effectively with internal and external parties to obtain documentation;
    • Supply administration support where required in the completion of KYC reporting activities

    Requirements

    • A bachelor’s degree in a related field.
    • Experience and knowledge of customer onboarding and corporate/SME/business account opening requirements, particularly in the correspondent banking space.
    • Minimum 3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
    • Client service experience or front office experience.
    • Compliance knowledge is an added advantage.
    • Attention to detail.

    Benefits

    What We Can Offer You

    • Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
    • Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
    • Compensation: You’ll receive an attractive salary, pension, health insurance, an annual bonus, plus other benefits.

    What to expect in the hiring process

    • A preliminary phone call with the recruiter
    • An interview with the hiring team.
    • An interview with a member of our executive team.

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

    Click here to get a well crafted cover letter from an expert.

    Method of Application for for KYC Support Officer at Moinepoint

    Click Here to Apply

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  • Apply: Customer Service Officer at Stanbic IBTC Bank

    Apply: Customer Service Officer at Stanbic IBTC Bank

    Apply: Customer Service Officer at Stanbic IBTC Bank

    About Standard Bank (Stanbic IBTC)

    Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.

    Summary

    • Company: Stanbic IBTC Bank
    • Job Title: Officer, Client Service, Stanbic IBTC Insurance Brokers
    • Job Type: Full-time
    • Qualification: BA/BSc/HND
    • Location: Lagos State
    • Deadline: Not Specified

    Job Title: Officer, Client Service, Stanbic IBTC Insurance Brokers

    Job Description

    To provide an effective Query Resolution service in a professional, friendly manner. To provide customer support and service to all customers and ensure customer satisfaction in all day to day activities. Ensure prompt customer renewal notification through telephone calls and emails. Effectively track and provide reports on all existing insurance policies

    Qualifications for Customer Service Officer at Stanbic IBTC Bank

    • First Degree in  related discipline
    • 1 -2 years post-NYSC experience 

    Additional Information

    Behavioural Competencies:

    • Establishing Rapport
    • Generating Ideas
    • Interacting with People
    • Making Decisions
    • Managing Tasks
    • Pursing Goals
    • Upholding Standard

    Technical Competencies:

    • Customer Understanding (Business Banking)
    • Product and Services Knowledge
    • Product Related Systems (Business Banking)

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

    Method of Application

    Click here to Apply

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

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  • Apply: Front Office Officer at Stanbic IBTC Bank

    Apply: Front Office Officer at Stanbic IBTC Bank

    Apply: Front Office Officer at Stanbic IBTC Bank

    About Standard Bank (Stanbic IBTC)

    Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.

    Summary

    • Company: Standard Bank (Stanbic IBTC)
    • Job Title: Officer, Front Office, Payment Processing
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Rivers State, Nigeria
    • Application Deadline: Not Specified

    Job Title: Officer, Front Office, Payment Processing

    Job Description

    To process the payment instructions received for all Local, OTT and Trade payments to meet client expectations.

    Job Responsibilities

    • Capture the payment instruction into relevant payment systems to ensure the payment is released.
    • Build and maintain relationships with internal stakeholders (e.g. Transactional bankers, Excon and Due Diligence teams) to resolve exceptions ensuring the processing of the payment instruction.
    • Adhere to relevant internal policies and procedures and ensure compliance with regulatory bodies to ensure the payment meets the required standards.
    • Identify payment exceptions (e.g. insufficient funds, cover deal challenges) during processing and refer to relevant internal stakeholders (e.g. Processing team, Due Diligence teams) to resolve.
    • Remediate the exception as identified in the failed automated process to ensure the release of the payment. Develop a clear understanding of the payment exception and correct at source to prevent recurrence.

    Qualifications

    • First Degree

    Experience

    • 2- 3 years’ experience in a customer facing service environment (call centre, branch or OSS). Versatile in client engagement, and experienced in handling internal stakeholders for seamless execution of client instructions which includes but not limited to loan disbursement/liquidation, deposits’ placement/liquidation, processing of all Local, OTT and Trade payments to meet client expectations.

    Additional Information

    Behavioural Competencies:

    • Adopting Practical Approaches
    • Articulating Information
    • Challenging Ideas
    • Convincing People
    • Exploring Possibilities
    • Following Procedures
    • Interacting with People
    • Making Decisions
    • Meeting Timescales
    • Producing Output
    • Showing Composure
    • Understanding People

    Technical Competencies:

    • Active Listening
    • Banking Process & Procedures
    • Customer Understanding ( Consumer Banking)
    • Difficult Calls Management
    • Product Knowledge (Consumer Banking)
    • Query Resolution

    Deadline

    Not Specified

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

    Method of Application

    Interested and qualified candidates for the position of a front office officer at Stanbic IBTC Bank should click the button below.

    Click Here to Apply

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

  • Apply: Customer Service Personnel at Honda Motor Company Limited

    Apply: Customer Service Personnel at Honda Motor Company Limited

    Customer Service Personnel at Honda Motor Company Limited

    About Honda Motor Company

    Honda Motor Co., Ltd., known as Honda, is a prominent Japanese multinational corporation renowned for manufacturing motorcycles and automobiles on a global scale. Established in 1959, it has consistently held the position of the world’s leading motorcycle company. Honda’s headquarters are situated in Tokyo, and it operates as a diversified conglomerate, producing automobiles, motorcycles, and power equipment.

    Summary

    • Company: Honda Motor Co.
    • Job Title: Customer Service Personnel (Field Technician – Motorcycle and Power Product)
    • Job Type: Full Time. See other Full Time Jobs
    • Required Qualifications: HND/BSC
    • Location: Lagos

    Job Brief

    Applications are invited from interested candidates to apply for the position of: Customer Service Personnel (Field Technician – Motorcycle and Power Product) at Honda Motor Company Limited

    Job Title: Customer Service Personnel (Field Technician – Motorcycle and Power Product)

    Job Description:

    • Monitor and analyze market trends and customer feedback related to motorcycles and power products.
    • Handle customer complaints and technical issues, providing timely and effective resolutions.
    • Manage warranty applications and claims with accuracy and efficiency.
    • Provide accurate product information and support across customer channels.
    • Collaborate with internal teams (sales, service, logistics, etc.) to resolve customer concerns and enhance service quality.
    • Respond to customer inquiries via phone, email, and live chat.
    • Record and maintain detailed documentation of customer interactions and feedback.
    • Identify recurring issues and recommend process improvements.
    • Work closely with sales and product teams to improve customer satisfaction.
    • Stay updated on product features, specifications, and market developments

    Requirements:

    • Proven experience in customer service, preferably within the motorcycle or power products sector.
    • Excellent communication, interpersonal, and problem-solving skills.
    • Strong analytical ability and attention to detail.
    • Ability to multitask, prioritize, and work effectively in a fast-paced team environment.
    • Proficiency in using customer support software and basic office tools (e.g., MS Office, CRM systems).
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    Deadline

    June 20, 2025

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

    Method of Application

    Interested and qualified candidates should send their Resume and Cover Letter to: hrsrc@honda-eu.com using the Job Title as the subject of the mail.

    (See tips on how to write a professional CV and a sample cover letter.)

    Important: See Helpful Career Resources

  • Apply: Customer Service Officer at Optimus Bank

    Apply: Customer Service Officer at Optimus Bank

    Customer Service Officer at Optimus Bank

    About Optimus Bank

    Optimus Bank is an innovative financial institution in Nigeria that aims to transform traditional banking through technology and innovation. Guided by strong core values, the bank is licensed by the Central Bank of Nigeria and focuses on reshaping international trade transactions for corporations. It offers a unified web platform for streamlined management, reflecting its commitment to efficiency and convenience.

    Summary

    • Company: Optimus Bank
    • Job Title: Customer Service Officer
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Port Harcourt, Rivers
    • Deadline: Not Specified

    Job Title: Customer Service Officer

    Responsibilities

    • Ensure effective and timely service delivery to customers at all customer service unit.
    • Ensure efficient Turn Around Time (TAT)in line with service level agreements.
    • Ensure timely and error free processing.
    • Ensure timely execution of end-of-day procedures including reports.
    • Ensure effective utilization- of-physical assets at the Customer Service Unit
    • Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
    • Ensure Zero Fraud Tolerance and Regulatory Infraction
    • Effective Cost Management to ensure that Customer Service sub-units are efficient.
    • Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
    • Drive digital adoption in the branch.
    • Maintain and update customer files

    Requirements

    Education / Qualification:

    • A Bachelor of either Finance, Business Administration, Economics, or any related field.

    Experience:

    • Minimum of 2 years banking experience in Customer Service.

    Benefits

    • Limitless Growth.
    • Positive and Inclusive Work Environment.
    • Tailored Rewards and Recognitions.
    • Continuous learning environment.
    • Health and Wellness Benefits.

    Application Deadline

    Not Specified.

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

    Method of Application

    Click here to Apply

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Customer Service Officer at Optimus Bank

    Customer Service Officer at Optimus Bank

    Customer Service Officer at Optimus Bank

  • Apply: Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited

    Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited

    About Amani Advisory Limited

    Amani Advisory Limited – Our client is a premier luxury home fragrance company dedicated to creating bespoke scents and high-quality diffuser machines that transform spaces and evoke lasting memories.

    Summary

    • Company: Amani Advisory Limited
    • Job Title: Customer Success Officer
    • Job Type: Full-time
    • Qualification: BA/BSc/HND
    • Location: Victoria Island, Lagos

    Job Title: Customer Success Officer

    Job Summary

    • The Customer Success Officer will be responsible for delivering an exceptional end-to-end customer experience across all touchpoints — from inquiry and order processing to post-purchase follow-up. 
    • The ideal candidate will be a proactive problem-solver, passionate about luxury lifestyle, customer satisfaction, and high-end service standards.

    Key Responsibilities

    • Serve as the primary point of contact for customers via phone, email, live chat, and social media.
    • Manage and resolve customer inquiries, issues, and complaints promptly and professionally.
    • Track customer orders, coordinate with logistics, and ensure timely delivery of products.
    • Provide product knowledge and recommendations to customers based on their preferences and needs.
    • Maintain a strong understanding of the brand, product lines, promotions, and policies.
    • Gather and analyze customer feedback to suggest improvements in service and product offerings.
    • Maintain accurate customer records and interactions in the CRM system.
    • Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
    • Collaborate with sales, marketing, and logistics teams to ensure a seamless customer journey.
    • Assist in managing VIP clients, gift orders, and special requests with a white-glove approach.
    • Monitor online reviews and manage customer satisfaction metrics.

    Requirements

    • Bachelor’s Degree in Business, Marketing, Communications, or a related field.
    • 2+ years of experience in customer success, customer service, or client relationship management — preferably in a luxury or lifestyle brand.
    • Excellent verbal and written communication skills.
    • Strong interpersonal skills and a customer-first mindset.
    • Tech-savvy with experience using CRM platforms and customer service tools.
    • Ability to work independently and as part of a team in a fast-paced environment.
    • High level of professionalism, empathy, and attention to detail.
    • Passion for luxury products, home décor, and fragrance is a plus.

    Salary

    N200,000 Monthly.

    Deadline

    30th April, 2025.

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

    Method of Application

    Interested and qualified candidates should send their CV to: talent@amaniadvisory.com using the position as the subject of the email.

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited

    Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited

    Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited

  • Apply: Customer Service Support Executive at Careers Verified

    Apply: Customer Service Support Executive at Careers Verified

    Customer Service Support Executive at Careers Verified

    About Careers Verified

    Careers Verified goes beyond solving client challenges by creating opportunities for businesses, candidates, and communities. We provide talent solutions, strategic advice, and innovative support to help organizations grow in competitive markets. Partnering across diverse sectors, including Oil & Gas, Finance, Technology, and Healthcare, we enhance business performance through our expertise, problem-solving approach, and industry knowledge.

    Summary

    • Company: Careers Verified
    • Job Title: Customer Service Support Executive
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Salary Range : ₦100,000 – ₦150,000/month
    • Location: Lagos

    Job Description

    We are seeking a dedicated and customer-focused Customer Service Support Executive to join our team. The ideal candidate will be responsible for handling client interactions, addressing inquiries, resolving issues, and ensuring a seamless experience for our customers from inquiry to post-sale support.

    Key Responsibilities

    • Respond promptly and professionally to customer inquiries via phone, email, and in person.
    • Provide detailed information about real estate properties, project status, pricing, and availability.
    • Schedule site visits and coordinate with sales teams and property managers.
    • Maintain and update customer records in CRM systems.
    • Assist in preparing and sending property-related documents, proposals, and agreements.
    • Follow up with potential and existing clients for feedback, documentation, and payments.
    • Resolve client complaints and concerns efficiently, escalating when necessary.
    • Ensure a smooth handover and onboarding process for clients after purchase.
    • Liaise with internal departments (sales, legal, operations) to ensure timely customer service delivery.
    • Stay updated on current real estate market trends and company projects.

    Requirements

    • Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
    • 1–3 years of experience in customer service, preferably in real estate or a related industry.
    • Excellent communication and interpersonal skills.
    • Proficiency in Microsoft Office and CRM software.
    • Strong problem-solving abilities and a customer-first mindset.
    • Ability to multitask and work under pressure.

    Preferred Attributes

    • Knowledge of real estate processes and terminology.
    • Experience in handling high-net-worth clients or luxury property segments.
    • Multilingual skills are a plus.

    Salary Range

    ₦100,000 – ₦150,000/month

    Deadline

    2nd May, 2025

    Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

    Method of Application

    Interested and qualified candidates should forward their CVs to: recruitment@careersverified.net using the position as the subject of the email.

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Customer Service Support Executive at Careers Verified

    Customer Service Support Executive at Careers Verified

    Customer Service Support Executive at Careers Verified

    Customer Service Support Executive at Careers Verified