Apply: Banker Job at Stanbic IBTC Bank
About Standard Bank (Stanbic IBTC)
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
Summary
- Company: Stanbic IBTC Bank
- Job Title: Banker, Personal
- Job Type: Full-time
- Qualification: BA/BSc/HND
- Location: Ogun State, Nigeria
- Deadline: Not Specified
Job Title: Banker, Personal
Job Description
Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition. Provide an efficient personal banking service and support to a portfolio of branch-based clients across the gold, silver and blue segments. Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling. Provide customers at the branch with basic day – to – day services.
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Key responsibilities
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
- Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration to facilitate the migration of customers to self-service channels where appropriate.
Qualifications
- Minimum of a B.SC/B.A/B.Tech in any course
Experience
- 2 years banking experience, preferably interfacing with customers.
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experience in completing credit applications successfully
Additional Information
Behavioural Competencies:
- Checking Things
- Convincing People
- Developing Expertise
- Establishing Rapport
- Following Procedures
- Team Working
- Thinking Positively
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Product Knowledge (Consumer Banking)
Deadline
Not Specified
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Method of Application
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