About GIG Logistics
2023 GIG Logistics Recruitment
Established in 2012, GIG Logistics (GIGL) is a subsidiary of the GIG Group. It is a prominent indigenous logistics company in Africa, known for its strong technological foundation and specialized logistics services tailored for e-commerce and social commerce. With its headquarters in Lagos, Nigeria, GIGL is the leading logistics service provider in Africa. They provide convenient, affordable, and express delivery services through their GIGGo App.
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Summary
- Company: GIG Logistics (GIGL)
- Job Title: Experienced Center Agent
- Job Type: Full Time
- Qualification: HND/BSC
- Locations: Wuse, Utako and Kubwa – Abuja; Aba – Abia; Agungi, Ajah, Lekki, Isolo, Amuwo-Odofin, Ikotun, Ikorodu, Gbagada, Ilupeju, Jibowu, Yaba, Surulere, Ikeja, Ikosi and Broad Street (Lagos Island) – Lagos; Port Harcourt – Rivers; Yola – Adamawa; Awka – Anambra; Akpakpava – Edo
- Salary: N84,000 Monthly.
- Deadline: Not Specified
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Job Title: Experienced Center Agent
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Job Description
- The Experienced Center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed individuals.
Responsibilities
- Provide guidance to walk-in customers on product and service offerings
- Educate customers and potential customers with information on SLA and delivery timelines.
- Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
- Serve guests by providing product/ service information related to delivery life cycle, rates and payment.
- Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
- Promote and cross-sell company’s products
Requirements
- Certificate of completion of NYSC
- Good communication and computer literacy skills
- Previous customer service experience is an added advantage
Remuneration
N84,000 Monthly.
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Deadline
Not Specified
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Method of Application
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