Apply: Moniepoint Customer Success Recruitment

About Moniepoint

Moniepoint Customer Success Recruitment

Moniepoint, originally established as “TeamApt,” began by offering back-end services to Nigerian banks. In 2019, Moniepoint Inc. acquired a switching license in Nigeria, and in 2022, it was granted a banking license by the Central Bank of Nigeria, expanding its services to include business banking for Nigerian merchants. Moniepoint operates as a global business payments and banking platform, and it gained recognition as the first African investment by QED Investors. They specialize in creating infrastructure and distribution networks that make payment acceptance more accessible and provide payment solutions to empower businesses.

Summary

Company: Moniepoint
Job Title: Moniepoint Customer Success
Job Type: Full Time
Qualification: BA/BSc/HND
Locations: Katsina, Borno, Kebbi, Yobe, Nigeria
Deadline: Not Specified

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Job Title: Moniepoint Customer Success

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Job Purpose

The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

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Responsibilities

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Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Qualification

Bachelors Degree
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Must be resident in the State you are applying for.

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