Customer Service Officer at Palmpay
About Palmpay Limited
PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.
- Join Whatsapp Group to get Daily notification of Job Alert
- Join this Whatsapp Channel to Get More Infos and Tips
- Join this WhatsApp Group for Daily Notification of Fully Funded Scholarships
- Join Telegram Channel for Daily Jobs, Scholarships, Business and Career Updates
- Follow our Facebook Page for More daily Updates
Summary
- Company: Palmpay Limited
- Job Title: Customer Service Business Partner
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Job Location: Lagos State
- Deadline: Not Specified
Job Title: Customer Service Business Partner
Job Summary
- As a Customer Service Business Partner (CSBP) at PalmPay, you will act as the strategic link between our customers service operations and cross-functional teams, including product, operations, and technology.
- Your role is to ensure that customer experience insights are translated into actionable strategies to improve satisfaction, reduce churn, and boost operational efficiency.
- Shop your favorite products at incredibly low prices—click here now!
- Get Promo Codes (Upto 90% discount) to Shop Online Temu, pay with Naira.
- Click here to buy products directly from China at cheap price, pay with naira card or Bank Transfer (90days refund policy if you are not satisfied with the product).
- Start mini importation from home, Click here to order directly from China.
- Apply: Business Relationship Manager at Moniepoint – Remote
- Apply: MTN Nigeria Recruitment 2025 for Graduates
- Apply: TeamAce Entry Level Recruitment 2025
- Apply: British American Tobacco (BAT) Global Graduate Programme 2025
- Apply: Seplat Energy Internship Program 2025 – Complete List of Positions Available
Key Responsibilities
Service Standard Development & Optimization:
- Develop and optimize customer service processes and SOPs to enhance key experience metrics.
- Analyze operational data and user feedback to identify pain points and drive improvement plans
Cross-functional Collaboration & Issue Resolution:
- Coordinate major complaints and emergencies, collaborating with product/operation teams to refine service workflows
Experience Monitoring & Reporting:
- Trackend service KPIs (e.g., response time, resolution rate) and generate actionable insights
Qualifications
- Education: Bachelor degree or above (preferred in Business/Management)
- Experience: 7-10 years in customer service roles; financial industry knowledge is a plus
Core Competencies:
- Communication: Strong ability to lead cross-departmental collaboration and propose solutions
- Resilience: Adaptable to fast-paced environments and complex service scenarios
- Get Remote Job Alert from Online, Click Here to Download Jobs App
- IQ challenge, play and earn money if you can score 50%.
- $130,000 in Cash Prizes up for Grabs, Click Here to Register.
- Click Here to Join our Real and Demo Trading Competitions. No Entry fee. Click here to join group to be guided.
- Click Here to Follow, Copy and Earn. Click here to join group to be properly guided.
- Get upto $5000 trading Bonus. Click Here to Register.
- Earn Upto 50% Profit Share, Click Here to Register. Click here to join group to be guided.
- Free Forex Tutor App, Click Here to Download App. Click here to Join group to be guided.
- Free Forex Course, Join Now.
Deadline
Not Specified.
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Method of Application
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources