Applications are invited from suitable and qualified candidates for the Position of Virtual Banker at Stanbic IBTC Bank.
About Standard Bank (Stanbic IBTC)
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
Summary
- Company: Standard Bank (Stanbic IBTC)
- Job Title: Virtual Banker, Africa China Banking (ACB)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: NG, LA, Lagos, Nigeria
- Deadline: Not Specified
Job Title: Virtual Banker, Africa China Banking (ACB)
Job Description
To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Experience:
- Mandarin speaking.
- 1- 3years experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management. Experience in telecommunications Support.
- Understanding of Stanbic IBTC’s products and services.
- Conceptual and practical knowledge of credit procedures, policies, and standards
- Computer literacy, particularly with Microsoft Word, Excel and Power Point
See Also:
Qualifications for the Position of Virtual Banker at Stanbic IBTC Bank
- BSc in Social Science or related field.
- Masters and Professional certifications can be an added advantage.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution
Deadline
Not Specified
Click Here to See other Jobs.
Get a professional, ATS compliant CV, and Cover Letter from an Expert.
Method of Application for Virtual Banker Job at Stanbic IBTC Bank
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources