Applications are invited from suitable and qualified candidates for the following Jobs at Standard Chartered Bank.
About Standard Chartered
Standard Chartered is an international bank committed to making a positive impact for clients, communities, and its employees. They prioritize integrity, client-centricity, continuous improvement, and inclusivity. They offer competitive salaries, comprehensive benefits, flexible time-off options, and various support programs for mental health and well-being. The bank fosters a culture of continuous learning, provides growth opportunities, and values diversity and inclusion across their organization. They use recruitment assessments as a significant step in their hiring process.
Summary
Job Opening: 5 Positions
1. Relationship Manager at Standard Chartered Bank
Job Description:
The SME Business at Standard Chartered serves Businesses with annual turnovers of up to USD 100million (NGN 150 billion). If you have the capability, drive and alignment with our core focus to drive growth and deliver value at this level, then you are the candidate we are looking for. You’ll be responsible for managing and developing relationships with mid-sized and emerging corporates to drive business growth and meet the bank’s strategic objectives. You’ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.
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2. Job Title: Head, Global Implementation & Cash Service, Africa, Transaction Banking (South Africa or Nigeria)
Job Summary
- This role could be based in South Africa and Nigeria. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
- The individual is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. These includes implementing client-specific service propositions, leading virtual client service teams, managing service escalations, driving service excellence, and strengthening client relationships through proactive engagement, service reviews, and continuous improvement initiatives.The team also serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.
- This role is responsible for driving the agenda of TB Global Implementation and Cash Client Service Group within the respective countries, and ensuring the end-to-end delivery of the TB solution, this includes managing a team of Implementation Managers, relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to accelerate revenue realisation. Additionally, collaboration with other Cluster / Country Heads across the TB organisation will be required to continuously improve client experience and drive a consistent global experience for our clients.
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3. Job Title: Head, HNI/UHNI Clients Acquisition and Management
Job Summary
Strategy
• Strategies for business development and revenue generation
• Business objectives and goals
• Drive the Digital Agenda
Business
Acquisition & Sales Management
• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.
• Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.
• Achieve “best in class” productivity to maximize the efficacy of the sales process.
• Achieve the budgeted cross sell targets, consistency and penetration.
• Aggressive Sales call plans to acquire large prospective customers through referrals.
• Ensure coverage of customer base in accordance with the approved contact plans.
• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
• Constantly update product and process knowledge by successfully attending trainings/obtaining certifications.
Customer Relationship Building
• Build and deepen relationships with HNI/UHNI customers to achieve increase in share of wallet and revenues.
• Effectively meeting customer expectations and handling/reducing customer complaints.
• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
• Manage the portfolio to de-risk against attrition and achieve stability of book.
• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
• Serve as the one-point contact to the High-Net-Worth customers of the Bank
Key Responsibilities
Processes
• Ensure compliance with laid down process and procedures.
• Facilitate and Implement work process improvements.
• Ensure compliance with Global Process Standards on Customer Data Confidentiality.
People & Talent
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
• Ensure KYC/AML updates, proper/zero error documentation.
• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.
• Read, understand and comply with all provisions of the Group Code of Conduct.
Governance
• To be able to detect any suspicious transactions, Money laundering, forgeries etc
• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.
• Ensure all GPS standards are followed and adhered.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.
• Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.
Key stakeholders
Internal
• WRB COO
• Head of Affluent Banking
• Head of Wealth Solutions
• Head of Deposits
• Head of CX
• Head of WRB CFCC
• CABM, Finance, Legal, HR, Credit, OTCR
External
• Existing and Prospective Customers – for acquisition and retention of business
Other Responsibilities
• Ability to maintain a highly decent professional environment in the bank/branches.
• Educate Clients on the usage of other delivery channels.
Skills and Experience
• Manage Conduct
• Manage Risk
• Manage People
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
Qualifications
• First degree.
• Relevant experience in sales and relationship management.
• Experience in handling all Banking & Investment Products.
• Demonstrated ability in sales planning.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Networking ability to manage interdepartmental deliverables.
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
• Good understanding of the business environment in Nigeria preferably with direct contacts with the local HNI community.
• Computer literacy at the user level.
• Adapting to multi-cultural environment.
• Good knowledge of capital markets and financial planning.
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4. Standard Chartered Bank Client Coverage Internship Programme Nigeria 2026
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5. Trade & Deposit Relationship Manager, Business Banking at Standard Chartered Bank
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