Applications are invited from suitable and qualified candidates for the Position of (Entry Level) Virtual Banker at Stanbic IBTC Bank.
About Standard Bank (Stanbic IBTC)
Stanbic IBTC Bank is one of Nigeria’s leading financial institutions, offering a comprehensive range of banking, investment, wealth management, and financial advisory services to individuals, businesses, and corporate clients. As part of a leading African financial services group, the bank combines local expertise with global standards to deliver secure, innovative, and customer-focused financial solutions. Stanbic IBTC Bank is committed to promoting financial inclusion, digital banking innovation, and sustainable economic growth through reliable products and exceptional customer service. With a strong reputation for integrity, professionalism, and operational excellence, the bank continues to help customers achieve their financial goals while supporting business growth across Nigeria.
Summary
- Company: Standard Bank (Stanbic IBTC)
- Job Title: Banker, Virtual, Africa China Banking
- Job Type: Full Time
- Qualification: BA/BSc/HND/Msc
- Location: NG, LA, Lagos, Nigeria
- Deadline: Not Specified
Job Title: Banker, Virtual, Africa China Banking
Job Description
- To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
- This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition. involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
See Also:
Qualifications for the Position of (Entry Level) Virtual Banker at Stanbic IBTC Bank
- B.Sc in Social Science or related field.
- Masters and Professional certifications can be an added advantage.
Experience:
- Mandarin speaking.
- 1 – 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
- Experience in telecommunications Support.
- Understanding of Stanbic IBTC’s products and services.
- Conceptual and practical knowledge of credit procedures, policies, and standards
- Computer literacy, particularly with Microsoft Word, Excel and Power Point
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies:
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- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution
Deadline
Not Specified
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