Applications are invited from suitable and qualified candidates for the Position of (Entry Level) Customer Support Officer at Stanbic IBTC Bank.
About Standard Bank (Stanbic IBTC)
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
Summary
- Company: Stanbic IBTC Bank
- Job Title: Client Branch & Campus Support Officer
- Job Type: Full-time
- Qualification: BA/BSc/HND/Msc
- Location: Lagos, Nigeria
- Deadline: Not Specified
Job Title: Client Branch & Campus Support Officer
See More Posts in Jobs, Scholarships, Technology, Career/Motivations, Football News Feeds
Join Job Whatsapp Channel, Scholarship Whatsapp Channel, Tech Whatsapp Channel, Follow Our Twitter (X) Channel.
Job Description
Provide support and monitor perfomance systems to ensure IT infrastructure hardware, software, networks, and other IT resources functions efficiently, reliably, and securely. Resolve all technical problems experienced by users or systems quickly to minimise disruption and handle and document incidents and service requests efficiently, adhering to service level agreements to meet agreed 1st level technical support.
Key Responsibilities
- Ensure not more than 5 significant incidents occur every week.
- Achieve an IT User Survey score of 7 out of 10.
- Ensure closure time within 90% of agreed SLA for significant and general complaints.
- Ensure service availability meets agreed targets.
- Achieve a Remedy satisfaction survey rating of 3.5 out of 55
- Establish a control framework that guarantees visibility and reliability of our franchise.
- Implement efficient and timely projects and changes to support key business objectives.
- Develop a cost containment culture
See Also:
- (Entry Level) Customer Support Officer at Stanbic IBTC Bank
- Dangote Recruitment for Relationship Officer – 9 Locations
- Entry Level Recruitment at PZ Cussons
Qualifications for the Position of (Entry Level) Customer Support Officer at Stanbic IBTC Bank
Qualifications
- BSc IT, Computer Science or related field.
- Relevant professional certification can be an added advantage.
Experience:
- 2-3 years post qualification experience in a similar or related position.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Challenging Ideas
- Developing Expertise
- Embracing Change
- Empowering Individuals
- Examining Information
- Exploring Possibilities
Technical Competencies:
- Application Knowledge for Support
- Incident and Problem Management
- Infrastructure and Platforms Support
- IT Applications
- IT Programme Management
- Root Cause Analysis
- Service Management Processes
Deadline
Not Specified
Click Here to See other Jobs.
Get a professional, ATS compliant CV, and Cover Letter from an Expert.
Method of Application
(See tips on how to write a professional CV and a sample cover letter.)
Important: See Helpful Career Resources