Applications are invited from suitable and qualified candidates for the Position of Customer Service Officer at Stanbic IBTC Bank – South East/South South.
About Standard Bank (Stanbic IBTC)
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
Summary
- Company: Stanbic IBTC Bank
- Job Title: Client Service Officer
- Job Type: Full-time
- Qualification: BA/BSc/HND/Msc
- Location: SS/SE, South-South, South-East, Nigeria
- Deadline: Not Specified
Job Title: Client Service Officer
Job Description
To ensure that customer requests, complaints and queries received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area in order to deliver a positive client experience. To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address and therefore can be the first point of escalation for clients and frontline staff.
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Key Responsibilities
- Manage and resolve escalations and complex client issues by providing tailored solutions, ensuring high service quality and driving customer retention within the branch.
- Issue off-cycle statements at customer’s instance and keep records of all source instructions from customers.
- Process written inter-account transfer instructions and execute all financial transactions within approved limits of authority.
- Identify cross-selling and migration opportunities and sell products/services proactively.
- Educate customers on the benefits of the bank’s products and services to drive customer engagement and support business development goals.
- Maintain a high level of customer satisfaction by providing consistent, professional support to all branch visitors.
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Qualifications for the Position of Customer Service Officer at Stanbic IBTC Bank – South East/South South
Qualifications
- Minimum of First Degree
Experience Required
- Knowledge of the bank’s products, compliance procedures and regulations governing the management of financial services. Previous branch banking experience.
Additional Information
Behavioural Competencies:
- Articulating Information
- Embracing Change
- Establishing Rapport
- Following Procedures
- Managing Tasks
- Meeting Timescales
- Producing Output
- Seizing Opportunities
- Showing Composure
- Team Working
- Upholding Standards
- Valuing Individuals
Technical Competencies:
- Active Listening
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product and Services Knowledge
- Product Knowledge (Consumer Banking)
- Risk Identification
- Telephone Caller Handling
Deadline
Not Specified
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