Applications are invited from suitable and qualified candidates for the Position of Customer Service Officer at Eco Bank.
About Ecobank
Ecobank is a banking group primarily serving Middle Africa. They offer a wide range of banking services to various customers, including individuals, SMEs, corporations, governments, and financial institutions. Ecobank’s origins stem from the idea of creating a bank to serve West Africa and expand throughout the entire African continent. Established in 1986, Ecobank Nigeria is a key subsidiary of this leading independent African banking group.
Job Summary
- Company: Eco Bank
- Job Title: Customer Liaison Officer – Chinese Speaking
- Job Type: Full Time
- Qualification: BA/BSc/HND/Msc
- Locations: Lagos, Nigeria
Job Title: Officer, Back Office Operations, EDC Fund Management Limited
Job Description
1. Customer Relationship Management
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- Serve as the primary point of contact for Chinese-speaking customers and prospects.
- Build and maintain strong, professional relationships with Chinese-speaking customers.
- Understand customers’ banking needs and provide appropriate information on the Bank’s products and services.
- Provide timely responses to customer enquiries, requests, and complaints.
- Maintain regular communication with customers to enhance engagement and satisfaction.
- Identify opportunities to deepen existing customer relationships and increase customer retention.
2. Chinese Language & Communication Support
- Provide professional interpretation and translation support between Chinese-speaking customers and relevant Bank personnel.
- Translate customer communications, correspondence, forms, presentations, and other relevant documents where required.
- Facilitate effective communication during customer meetings, business discussions, account-opening processes, and service engagements.
- Assist in bridging cultural and communication gaps between the Bank and Chinese-speaking customers.
3. Customer Acquisition & Business Development
- Identify and support the acquisition of new Chinese-speaking customers through referrals, networking, business engagements, and other approved channels.
- Develop and maintain a database of Chinese-speaking prospects and customers.
- Support customer engagement activities, campaigns, and events targeted at the Chinese-speaking community.
- Ensure all customer onboarding activities comply with the Bank’s KYC, AML/CFT, data protection, and other applicable requirements.
5. Customer Service & Complaint Resolution
- Act as an intermediary between customers and relevant internal teams to facilitate timely resolution of complaints.
- Monitor outstanding complaints and provide customers with appropriate updates.
- Ensure a high standard of customer experience is maintained throughout every customer interaction.
8. Compliance & Risk Management
- Ensure all customer interactions and activities are conducted in accordance with the Bank’s policies and procedures.
- Escalate suspicious or unusual customer activities through the appropriate channels.
- Adhere strictly to AML/CFT, sanctions, data privacy, information security, and other regulatory requirements.
9. Market Intelligence & Customer Insights
- Monitor the banking needs and expectations of Chinese-speaking customers in Nigeria.
- Provide feedback on emerging customer needs, market opportunities, and competitor activities.
- Identify potential opportunities for the Bank to develop or improve products and services for Chinese-speaking customers.
- Support management with relevant insights on the Chinese business and expatriate customer segment.
See Also:
Requirements for the Position of Customer Service Officer at Eco Bank
- Bachelor’s Degree
Deadline
17th September, 2026
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