About The GIG Group
Operations Officer at The GIG Group
The GIG Group serves as a holding company for several subsidiaries invested in critical sectors of Nigeria’s economy. Functioning as a central management hub, it coordinates the strategic and managerial requirements of its subsidiaries, guiding their vision and enhancing their competitive positioning. Embracing a belief in Nigeria’s substantial market potential, despite perceived vulnerabilities, the group actively seeks and cultivates new opportunities, transforming them into highly profitable ventures.
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Summary
- Company: The GIG Group
- Job Title: Operations Officer
- Job Type: Full Time
- Locations: Utako – Abuja (FCT), Uyo – Akwa Ibom, Lagos, and Port Harcourt- Rivers
- Deadline: 27th December, 2023
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Job Title: Operations Officer
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Duties & Responsibilities
Under the supervision of the operations manager, s/he will:
- Support in coordinating day to day terminal operations
- Adhere strictly to scheduled service timelines, minimize disruption, and resolve any unscheduled delays.
- Ensure buses availability by following up to ensure that faulty buses are fixed within stipulated turnaround time.
- Coordinate the pick-up service at terminal level and ensure all guests are picked up at their preferred location as indicated while booking their ticket.
- Compliance with Safety Comfort and Service (SCS) standards for our fleet. All buses under the care of OMs must at all times, meet our standards for service comfort and safety.
- Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively.
- Disseminate information as communicated by the management team of GIGM to other terminal staff.
- Communicate shortage or surplus of buses at the terminal to the Operations Support Team/ Operations Manager
- Track all blown buses assigned to the terminal effectively.
- Resolve minor grievances or disputes that do not require escalation.
- Ensure the terminal facility is efficiently cleaned and maintained by the facility maintenance team.
- Meet the terminal performance and safety targets.
- Ensures the timely use of Mobility for all operational processes.
- Drive sale of services i.e. app downloads and usage, pick-up service.
- Ensure Experience Officers remit accurate sales to the accountant.
- Increase revenue and reduce cost.
- Attend to guest’s questions and queries and deliver a high standard of customer experience.
- Identify opportunities to improve the interface and service to our customers.
- Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. e.g. resumption time, dress code, friendly attitude towards guests etc.
- Promote our services to encourage greater use of online booking platforms (Website and App).
- Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community.
- Perform other duties as required or as assigned
Education and Work Experience
- Minimum of Bachelor’s Degree or HND in any relevant discipline
- Minimum of two (2) years of cognate experience in Operations/ Customer Service
Skills and Competencies
- Proven working experience in Operations, sales executive or a relevant role
- Time management and planning skills
- Problem-Solving Skills
- Neat and Professional Appearance
- Ability to Stay Calm Under Pressure
- Organized and Detail-Oriented
- Able to Work a Flexible Schedule.
- Experience in customer service
- Proficiency in MS Office Suite
- Market knowledge
- Communication and negotiation skills
- Ability to build rapport.
Deadline
27th December, 2023.
Method of Application
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title and location as the subject of the mail. For example: “Operations Officer_ Utako”.
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