Apply: Operations Officer at The GIG Group

About The GIG Group

Operations Officer at The GIG Group

The GIG Group serves as a holding company for several subsidiaries invested in critical sectors of Nigeria’s economy. Functioning as a central management hub, it coordinates the strategic and managerial requirements of its subsidiaries, guiding their vision and enhancing their competitive positioning. Embracing a belief in Nigeria’s substantial market potential, despite perceived vulnerabilities, the group actively seeks and cultivates new opportunities, transforming them into highly profitable ventures.

Summary

Company: The GIG Group
Job Title: Operations Officer
Job Type: Full Time
Locations: Utako – Abuja (FCT), Uyo – Akwa Ibom, Lagos, and Port Harcourt- Rivers
Deadline: 27th December, 2023

Apply: Digital Marketing (Paid Media Advertiser) at Fidelity Bank

Apply: Marketing Officer at Deloitte Human Capital Consulting West Africa

Apply: 2024 Max.ng Internship Program

Apply: Team Lead, International Payment And Remittance Manager at Providus Bank

Job Title: Operations Officer

IQ challenge, play and earn money if you can score 50%.

Free Forex Course, Join Now.

Earn Up to 70% interest, Invest now and See your Profits Rolling in.

Free Forex Tutor App, Click Here to Download App.

Duties & Responsibilities

Under the supervision of the operations manager, s/he will:

Apply: Optimus Bank Recruitment 2025 – Vacancy

Support in coordinating day to day terminal operations
Adhere strictly to scheduled service timelines, minimize disruption, and resolve any unscheduled delays.
Ensure buses availability by following up to ensure that faulty buses are fixed within stipulated turnaround time.
Coordinate the pick-up service at terminal level and ensure all guests are picked up at their preferred location as indicated while booking their ticket.
Compliance with Safety Comfort and Service (SCS) standards for our fleet. All buses under the care of OMs must at all times, meet our standards for service comfort and safety.
Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively.
Disseminate information as communicated by the management team of GIGM to other terminal staff.
Communicate shortage or surplus of buses at the terminal to the Operations Support Team/ Operations Manager
Track all blown buses assigned to the terminal effectively.
Resolve minor grievances or disputes that do not require escalation.
Ensure the terminal facility is efficiently cleaned and maintained by the facility maintenance team.
Meet the terminal performance and safety targets.
Ensures the timely use of Mobility for all operational processes.
Drive sale of services i.e. app downloads and usage, pick-up service.
Ensure Experience Officers remit accurate sales to the accountant.
Increase revenue and reduce cost.
Attend to guest’s questions and queries and deliver a high standard of customer experience.
Identify opportunities to improve the interface and service to our customers.
Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. e.g. resumption time, dress code, friendly attitude towards guests etc.
Promote our services to encourage greater use of online booking platforms (Website and App).
Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community.
Perform other duties as required or as assigned

Education and Work Experience

Minimum of Bachelor’s Degree or HND in any relevant discipline
Minimum of two (2) years of cognate experience in Operations/ Customer Service

Skills and Competencies

Proven working experience in Operations, sales executive or a relevant role
Time management and planning skills
Problem-Solving Skills
Neat and Professional Appearance
Ability to Stay Calm Under Pressure
Organized and Detail-Oriented
Able to Work a Flexible Schedule.
Experience in customer service
Proficiency in MS Office Suite
Market knowledge
Communication and negotiation skills
Ability to build rapport.

**42% off. 10000D Full Cover Hydrogel Film For iPhone 14 11 12 13 Pro Max 7 8 14 Plus Screen Protector For iPhone 13 12 Mini 15 X XR XS MAX. Click Here & Buy.**

Deadline

27th December, 2023.

Click Here for Today’s Perks

Method of Application

Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title and location as the subject of the mail. For example: “Operations Officer_ Utako”.