Apply: Latest Jobs at Heineken for Nigerian Graduates

Jobs at Heineken Vacancies 2025

About Heineken

Founded in 1864, Heineken N.V. has grown into Europe’s largest and the world’s third-largest brewer by volume, with over 300 brands in 70+ countries. Operating 165 breweries and employing around 85,000 people, Heineken continues expanding in emerging markets like Africa, India, Asia, and Latin America. The company recently announced its first major brewery in Dubai by 2027 and reported an 8.3% rise in operating profits, driven by premium brand sales. With a €1.5 billion share buyback program, Heineken remains committed to quality brewing and global consumer engagement.

Summary

Company: Heineken
Job Opening: 2 Positions
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos State, Nigeria
Deadline: Not Specified

Job Opening: 2 Positions

1. Job Title: IT Services Manager

Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos State, Nigeria
Deadline: Not Specified

Job Brief

Are you ready to lead a dynamic team and ensure top-notch IT service delivery? We are looking for an enthusiastic and experienced IT Service Manager to join our team! You will be at the forefront of managing our Service Desk, ensuring exceptional customer service, and driving continuous improvement in our IT operations.

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Key Responsibilities

Service Desk Management:
- Oversee the delivery and management of the Service Desk.
- Ensure the highest standards of customer service to both internal and external customers.
- Coordinate and liaise with the Service Desk team to resolve technical issues efficiently.
Governance, Risk, and Compliance:
- Identify and implement governance, risk, and compliance requirements, aligning with ITIL v3 standards.
- Manage and optimize Service Desk tooling, ensuring software is up-to-date and performing optimally.
Technical Problem Resolution:
- Manage the resolution of technical problems at the point of call or escalate to 2nd line support.
- Liaise with ICMs and other 2nd Line Support to resolve IT issues within agreed SLAs.
Collaboration with 3rd Party Providers:
- Work closely with 3rd party service providers (e.g., MTN, GLO, 21st Century Technology) to ensure consistent service delivery and timely restoration when services are disrupted.
Tool Management:
- Ensure the delivery of high-quality and functional working tools, including workstations, mobile devices, and email/messaging support.
Help Desk Coordination:
- Solve problems and make decisions daily related to Help Desk responsibilities.
- Ensure effective representation of the Help Desk in coordinating work processes and projects with other departments.
User and Email Account Administration:
- Manage Opco user and email accounts administration.

Key Accountabilities

Service Management:
- Define, manage, monitor, and report on services and service levels.
- Support and maintain services in the Service Catalogue.
- Coordinate the resolution of service incidents and problems, escalating as needed.
ICT Infrastructure Support:
- Provide agreed Service Desk support for ICT infrastructure, including LAN, WAN, WLAN, and more.
- Maintain up-to-date documentation for the ICT infrastructure.
Team Performance and Management:
- Identify objectives for Service Desk services and supporting infrastructure.
- Manage, monitor, and report on Service Desk performance.
- Ensure excellent working relationships with other IT teams.
Stakeholder Management:
- Manage relationships with internal and external stakeholders.
- Agree and publish Service Desk objectives and report on performance.
User Support/Help Desk Management:
- Provide user support for all IT activities.
- Ensure first-time resolutions and adequate feedback to users.
- Improve incident management and provide technical support.
Configuration Management:
- Drive central configuration management to optimize IT resources.
- Continuously update and maintain IT inventory.
System Security:
- Ensure system security and integrity of management information.
- Maintain a system log of issues and solutions for analysis.
System Maintenance:
- Provide effective system maintenance to minimize data losses.
- Liaise with line manager and suppliers for service reviews and improvements.

Requirements

First Degree in Computer Science, Information Technology, Computer Engineering, or a related field
3-5 years of experience in IT service delivery or support roles
Strong analytical, diagnostic, and troubleshooting skills
Proficiency in managing ICT infrastructure, including LAN, WLAN, directory services, network services, data center services etc.

Go to Method of Application

2. Job Title: Finance Manager – Progress Trust

Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos State, Nigeria
Reporting to: General Manager, Progress Trust CPFA Limited
Deadline: Not Specified

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Key Responsibilities

Regulatory Compliance and Reporting
- Oversee the preparation and submission of statutory financial reports to regulators and stakeholders on time and in full.
- Ensure timely audits and accurate financial disclosures in line with International Financial Reporting Standards (IFRS).
- Liaise with tax authorities and government agencies for statutory compliance.
Financial Controls & Governance
- Implement and oversee robust financial control systems to prevent fraud and inefficiencies.
- Ensure strong internal audit processes and governance in line with PenCom’s risk-based supervision framework.
- Provide financial reports and strategic recommendations to the management.
Financial Planning and Budgeting
- Ensure prompt preparation of the company’s annual plan and forecasts.
Support to Other Functions of the CPFA
- Collaborate with the Benefit Administration and Investment Team to ensure all members’ account statements are correct compared to the Portfolio Valuation Report (PVR).
- Ensure accuracy of Fund Net Assets Values and unit price.
- Provide support to the investment/compliance team as much as possible.

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Educational Qualification:

Bachelor’s degree in finance-related discipline (e.g., Accounting, Business Administration, or other numerate discipline).
Professional Accounting Certification (e.g., ICAN, ACA, ACCA, CPA, CIA, CISA, CISSP, CISM, etc.) will be an added advantage.

Work Experience:

Minimum of 10 years post-qualification experience, eight of which must be in the financial sector and four in top/senior management positions.
Experience in the pension industry will be an added advantage.

Knowledge:

In-depth knowledge of the Pension Reform Act (2014) and other relevant laws.
Knowledge of internal and external audit processes.

Skills:

Advanced presentation and communication skills.
Leadership and team management abilities to oversee the finance function and ensure efficient operations.
Proficiency in Office 365 (Power BI, PowerApps, and Power Automate will be an added advantage).