About Union Bank of Nigeria
Union Bank of Nigeria, established in 1917, is a highly regarded financial institution offering a wide range of personal and business banking services. Operating within Nigeria and other West African countries, it specializes in trade finance and provides a conducive work environment for enhanced productivity and creativity. The bank’s longstanding presence and reputation reflect its commitment to delivering valuable banking experiences to its diverse clientele.
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Summary
- Company: Union Bank of Nigeria
- Job Title: Branch Digital Officer
- Job Type: Full Time
- Qualifications: HND/BSC
- Location: Benue State and Imo State
- Deadline: 25 August, 2023
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Job Title: Branch Digital Officer
Job Description
- Are you passionate about revolutionizing customer experiences through digital channels?
- Are you a master at seamlessly integrating technology and human interaction?
- We’re excited to invite a dedicated Branch Digital Officer (BDO) to lead our mission of embracing digital innovation and enhancing customer engagement.
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Responsibilities
- Digital Onboarding: Empower New-To-Bank (NTB) and Existing-To-Bank (ETB) customers with smooth digital onboarding experiences.
- Guide customers through the process of setting up and accessing digital banking platforms, ensuring they feel confident and informed.
- Digital Self-Service Advocacy: Educate customers about our self-service platforms and demonstrate the value of using digital channels for their banking needs.
- Drive adoption of mobile apps, online banking, and ATMs to empower customers to take control of their transactions.
- Efficient Service Direction: Seamlessly guide customers to the appropriate service points within the branch, streamlining their journey and minimizing wait times.
Qualifications and Requirements
- Proven experience in customer-centric roles, preferably in banking, retail, or related field.
- Strong familiarity with digital banking platforms and self-service technologies.
- Tech-savvy mindset with the ability to adapt and learn about new technologies quickly.
- Outstanding communication skills to clearly guide customers through digital processes.
- Not more than 29years.
Deadline
25 August, 2023
Method of Application
Interested and qualified candidates should send their CVs to: mtsiode@unionbankng.com using the Job Title as the subject of the mail.
