Apply: Digital Officer at Union Bank 

About Union Bank of Nigeria

Union Bank of Nigeria, established in 1917, is a highly regarded financial institution offering a wide range of personal and business banking services. Operating within Nigeria and other West African countries, it specializes in trade finance and provides a conducive work environment for enhanced productivity and creativity. The bank’s longstanding presence and reputation reflect its commitment to delivering valuable banking experiences to its diverse clientele.

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Summary

• Company: Union Bank of Nigeria
• Job Title: Branch Digital Officer
• Job Type: Full Time
• Qualifications: HND/BSC 
• Location: Benue State and Imo State
• Deadline: 25 August, 2023

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Job Title: Branch Digital Officer

Job Description

• Are you passionate about revolutionizing customer experiences through digital channels?
• Are you a master at seamlessly integrating technology and human interaction?
• We’re excited to invite a dedicated Branch Digital Officer (BDO) to lead our mission of embracing digital innovation and enhancing customer engagement.

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Responsibilities

• Digital Onboarding: Empower New-To-Bank (NTB) and Existing-To-Bank (ETB) customers with smooth digital onboarding experiences.
• Guide customers through the process of setting up and accessing digital banking platforms, ensuring they feel confident and informed.
• Digital Self-Service Advocacy: Educate customers about our self-service platforms and demonstrate the value of using digital channels for their banking needs.
• Drive adoption of mobile apps, online banking, and ATMs to empower customers to take control of their transactions.
• Efficient Service Direction: Seamlessly guide customers to the appropriate service points within the branch, streamlining their journey and minimizing wait times.

Qualifications and Requirements

• Proven experience in customer-centric roles, preferably in banking, retail, or related field.
• Strong familiarity with digital banking platforms and self-service technologies.
• Tech-savvy mindset with the ability to adapt and learn about new technologies quickly.
• Outstanding communication skills to clearly guide customers through digital processes.
• Not more than 29years.

Deadline

25 August, 2023

Method of Application

Interested and qualified candidates should send their CVs to: mtsiode@unionbankng.com using the Job Title as the subject of the mail.