Apply for Customer Service Representative at Medvron Group.
About Medvron Group
Medvron Group houses various assessment techniques that help organizations in new employees selection as well as existing employees development.
Summary
- Company: Medvron Group
- Job Title: Customer Service Representative
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos, Nigeria
- Salary: ₦150,000 – ₦200,000/month
- Deadline: 10th October, 2024
Job Title: Customer Service Representative
Job Description
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
Responsibilities
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation Skill.
- Ability to multi-task, prioritize, and manage time effectively.
Method of Application
Interested and qualified candidates should forward their CV to: cvdesk@medvrongroup.com.ng using the position as subject of email.