Customer Service Representative at Medvron Group
About Medvron Group
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Summary
- Company: Medvron Group
- Job Title: Customer Service Representative
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos, Nigeria
- Salary: ₦150,000 – ₦200,000/month
- Deadline: 10th October, 2024
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Job Title: Customer Service Representative
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Job Description
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
Responsibilities
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation Skill.
- Ability to multi-task, prioritize, and manage time effectively.
Method of Application
Interested and qualified candidates should forward their CV to: cvdesk@medvrongroup.com.ng using the position as subject of email.
