About GIG Mobility
GIG Mobility Recruitment
GIG Mobility is an African technology-driven company dedicated to offering convenient transportation services throughout Africa. They utilize a combination of physical and digital tools to ensure seamless mobility. With a team of over 800 individuals, their mission is to redefine mobility across Africa, emphasizing hassle-free transportation to connect people with their families and loved ones.
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Summary
- Company: GIG Mobility
- Job Title: Experience Officer
- Job Type: Full Time
- Qualification: HND/BSC
- Locations: Enugu; Asaba, Delta; Port Harcourt, Rivers; Umuahia, Aba, Abia; Uyo, Akwa Ibom; Owerri, Imo; Uselu, Edo; Awka, Anambra; and Cross River
- Deadline: Not Specified
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GIG Mobility Recruitment
Job Title: Experience Officer
Job Description
- Experience Officers represent the first contact of our company with guests.
Apply: Graduate/Management Trainee Jobs
Key Responsibilities
- Sell bus ticket at GIGM terminals to walk in guest
- Make and/or change travel reservation for walk in guest using the online booking system
- Create and maintain guest reservation records
- Announce arrival and departure information using the public address system
- Assist in guest luggage check in
- Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
- Resolve service problem by clarifying the guest complaint via phone, email and in person
- Forward booking/traveling reschedule request to the concerned unit
- Serve guests by providing service information related to travelling schedule, fare and payment
- Promote the online booking, app downloads and other products and services of the company to customers.
Education and Work Experience
- Minimum of Bachelor’s Degree or HND in any relevant discipline
- Minimum of two (2) years of cognate experience in Customer Service / Care.
Apply: 2023 Flutterwave Recruitment – Entry Level
GIG Mobility Recruitment
Skills and Competencies
- Excellent Customer Service
- Effective Written and Verbal Communication
- Computer Literacy
- Exceptional time management.
- Problem-Solving Skills
- Neat and Professional Appearance
- Outstanding interpersonal skills.
- Ability to Stay Calm Under Pressure
- Organized and Detail-Oriented
- Able to Work a Flexible Schedule.
Apply: Jobs in Travel Industry
Deadline
Not Specified.
Method of Application
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title and location as the subject of the mail. For example: “Experience Officer_ Enugu”.
(See tips on how to write a professional CV and a sample cover letter.)
Important: See Helpful Career Resources
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