Analyst Job at MTN
About MTN
MTN Group Limited, formerly M-Cell, is a South African multinational mobile telecommunications company headquartered in Johannesburg. It offers a wide range of services including voice, data, fintech, digital solutions, enterprise services, wholesale, and API services to over 289 million customers across 19 markets in Africa and Asia. MTN is notable for its expansion into fintech solutions, aiming to facilitate digital transactions and financial access. With a substantial customer base and a robust network infrastructure, including the largest fixed and mobile network in Africa, MTN stands as a significant player in the telecommunications industry, adapting to evolving market demands and shaping connectivity in its target regions.
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Summary
- Company: MTN Nigeria
- Job Title: Analyst – Customer Acquisition and Compliance Rivers.Sales and Distribution
- Location: Rivers State, South South, Nigeria
- Job Type: Full Time
- Qualification: BA/BSc/HND
Job Description
- Reports To: Manager – Customer Acquisition and Compliance South
- Division: Sales and Distribution
Mission:
To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.
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Description:
- Evaluate performance measured against SIM registration channel objectives in the following areas:
- Trade Partner and Customer Acquisition AND compliance Partners
- Walk-in-Centers
- Mobile Lite
- Connect Stores and Connect Points
- Other Sim Registration Agents (Pentagon).
- Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
- End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
- Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
- Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
- Prepare monthly, quarterly and year to date (YTD) measurement reports.
- Provide functional support to Customer Acquisition Manager
- Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
- Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
- Attend regulatory meetings at state level and share outcome with regional leadership
Education:
- First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
- Fluent in English
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Experience:
- 3-7 years work experience which includes
- Minimum of 3 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium organization:
- Project planning and reporting, sales/marketing or related function
- Experience using Data Mining Tools
- Telecoms experience would be an added advantage
Deadline: 6th May, 2025
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Method of Application
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