Applications are invited from suitable and qualified candidates for the Position of Key Account Manager at Paga.
About Paga
Paga is a leading fintech company in Nigeria that provides digital payment and financial services designed to make money transfers and everyday transactions simple, secure, and accessible. Through its mobile app and agent network, Paga allows users to send and receive money, pay bills, buy airtime, and access other financial services conveniently from their phones or nearby agents. The company focuses on promoting financial inclusion by helping individuals and small businesses participate in the digital economy, especially in underserved communities. With its user-friendly platform and growing presence across Africa, Paga continues to play an important role in transforming digital payments and mobile banking services in the region.
Summary
- Company: Paga
- Job Title: Key Account Manager
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Doroki – Yaba, Lagos, Paga Remit – Yaba, Lagos (Hybrid), Nigeria
1. Job Title: Key Account Manager
About The Role
The Account Manager will be responsible for bringing onboard high net worth sellers, merchants, and SME businesses on Doroki and driving activities to deliver on set targets. The main goal is to acquire new small and medium scale Merchants/Sellers/Businesses and manage relationships with existing ones.
To be successful you will need to be comfortable spending significant time in the field with merchants and businesses and working with them to exceed set targets. You must be someone with a strong ability to influence and work collaboratively across teams.
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PRIMARY RESPONSIBILITIES
- Achieve commercial targets – the account manager has the ownership of achieving the overall commercial targets set for the territory of coverage. The targets include but are not limited to active merchant recruitment, merchant retention and revenue.
- Proactively acquire new FMCG merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools.
- Develop a solid and trusting relationship between major key businesses and the company
- Regular virtual meetings with small and medium scale businesses or sales visits to demonstrate and present Doroki product offerings.
- Develop in-store visibility plans for Doroki in collaboration with SME merchants’ management; and follow up to achieve timely & effective implementation.
- Resolving key client issues and complaints
- Strategic planning to improve client results
- Negotiating contracts with the client and establishing a timeline of performance
- Expand relationships and bringing in new clients
- Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations
- Analyze & monitor merchant operations and channel trends to be able to make recommendations on business and service enhancements
- Work with support teams to ensure that SME businesses get adequate support and proper communication to drive satisfaction and usage
- Conduct regular spot checks on merchant activities and share feedback with the team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Analyze data using available tools/dashboard
- Understand, utilise, and support the service architecture created for the support of Key Doroki merchants
- Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
- Pilot new services initiatives for key Doroki merchants and provide feedback for enhancements
- Identifies service enhancements/service improvements, document them and discuss them with the line manager
- Conduct periodic surveys on merchants for service improvement
- Use trends to engage proactively, and support key merchant business by introducing new ways to optimize channels.
- Generates and reports daily/ weekly key merchant Performance to the line manager
- Work with the marketing team and line manager, to ensure proper branding support is delivered to key merchants on time
KEY COMPETENCIES
- Strong leadership
- Strong interpersonal/communication skills
- Takes initiative and ownership
- Company and Customer expertise
- Skilled negotiator
- Value based selling
- Strong ability to motivate, influence and advice people
- Strong planning and organizational skills
- Attention to detail
- Ability to multi-task and manage competing priorities
- Good judgement and decision-making ability
- Excellent communication skills – verbal, non-verbal and written
- Strategic thinking skills
- Problem solving skills
KNOWLEDGE AND SKILL REQUIREMENTS
- Problem solving skills
- Bachelor’s degree from an accredited university or college
- Previous experience working in the FMCG or Service industry
- Must be able to work in a high-velocity, high performance environment
- Must be able to develop and communicate competitive landscape analysis
- Proficient in the use of sales CRM tools
- At least 5 years’ relevant experience in B2B sales
- Strong analytical and problem-solving skills
- Provide outstanding customer service
Go To Method of Application
See Also:
2. Job Title: Key Accounts Manager
About The Role
- The Key Accounts Manager will be responsible for managing and growing existing remittance partnerships across core high-volume corridors, particularly within the US, Africa & Emerging Markets. The role focuses on driving inbound FX flows, increasing transaction volumes, and maximizing revenue contribution from key IMTO and aggregator partners.
- The ideal candidate will own partner performance end-to-end, ensuring strong relationship management, identifying growth opportunities within existing accounts, and supporting commercial initiatives that enhance partner value and retention. This role plays a critical part in strengthening Paga’s position across key remittance corridors.
PRIMARY RESPONSIBILITIES
- Manage and grow relationships with existing IMTO and aggregator partners.
- Drive corridor transaction volume and revenue growth across key markets.
- Monitor partner performance and identify opportunities for expansion.
- Support commercial negotiations and partnership renewals.
- Provide monthly corridor performance and insights reports.
- Collaborate with internal teams to optimize partner integration and experience.
- Ensure high partner retention and continuous engagement.
KEY COMPETENCIES
- Account Management – ability to grow and retain key partners
- Relationship Management – strong stakeholder engagement across markets
- Commercial Awareness – understanding of revenue and FX flow drivers
- Negotiation – ability to support and close commercial discussions
- Analytical Thinking – ability to interpret performance data and trends
- Execution – ability to drive results across multiple corridors
KNOWLEDGE AND SKILL REQUIREMENTS
- 2+ years’ experience in Business Development, Partnerships, or Key Account Management
- Experience in remittance, fintech, payments, or banking preferred
- Exposure to cross-border payments or international partner management
- Strong stakeholder and relationship management skills
- Ability to manage enterprise partners across multiple geographies
Go To Method of Application
Deadline
Not Specified
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