Applications are invited from suitable and qualified candidates for the Position of (Entry Level) IT Service Desk Officer at Stanbic IBTC Bank.
About Standard Bank Group
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
Summary
- Company: Stanbic IBTC Bank
- Job Title: Officer, IT Service Desk
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos State, Nigeria
- Deadline: Not Specified
Job Title: Officer, IT Service Desk
Job Description
To deliver agreed-on levels of service to users and customers, and to manage the applications, technology, and infrastructure that support delivery of the services. The service desk is a key function of service operation as they are typically organized to provide fast, effective resolutions for the simplest requests, with higher levels of escalation when a request needs the input of someone with a higher skill set.
- Providing first-line investigation and problem diagnosis.
- Respond to tech inquiries via email, through online chats, over the phone, or in person.
- Resolving incidents or service requests when first contacted or whenever possible.
- Walk users step-by-step through the problem-solving process.
- Escalating incidents and service requests that cannot be resolved within agreed-on time limits • Closing resolved incidents, requests, and other calls.
- Performing trend analysis and detailed reporting on the service desk application and all platforms that should enhance and track requests
See Also:
Qualifications for the Position of (Entry Level) IT Service Desk Officer at Stanbic IBTC Bank
Qualification
- BSc Computer Science or related field.
- Microsoft Office Suites (especially Word, Excel and PowerPoint) and Report Preparation, ITIL V4 Foundation Certification
Experience
- 2 years of experience in IT support or service desk operations.
- Strong customer service orientation and ability to communicate technical concepts clearly
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Challenging Ideas
- Developing Expertise
- Embracing Change
- Empowering Individuals
- Examining Information
- Exploring Possibilities
- Following Procedures
- Meeting Timescales
- Providing Insights
- Taking Action
- Team Working
Technical Competencies:
- Application Knowledge for Support
- Incident and Problem Management
- Infrastructure and Platforms Support
- IT Applications
- IT Programme Management
- Root Cause Analysis
- Service Management Processes
Deadline
Not Specified
Click Here to See other Jobs.
Get a professional, ATS compliant CV, and Cover Letter from an Expert.
Method of Application
(See tips on how to write a professional CV and a sample cover letter.)
Important: See Helpful Career Resources
