Applications are invited from suitable and qualified candidates for the Position of (Entry Level) Customer Service Officer at Stanbic IBTC Bank.
About Standard Bank (Stanbic IBTC)
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
Summary
- Company: Stanbic IBTC Bank
- Job Title: Officer, Client Service
- Job Type: Full-time
- Qualification: BA/BSc/HND/Msc
- Location: Jalingo, Taraba State, Nigeria
- Deadline: Not Specified
Job Title: Officer, Client Service
Job Description
To assist clients with their service requests, complaints and queries in order to deliver a positive client experience.
Key Responsibilities
- Attend to telephonic queries regarding cheque books.
- Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
- Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
- Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
- Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
- Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.
See Also:
Qualifications for the Position of (Entry Level) Customer Service Officer at Stanbic IBTC Bank
- Minimum of First Degree
Experience Required
- 1–2 years of experience with the bank’s products, compliance procedures, and regulations governing financial services management. Previous experience in branch banking is required.
Additional Information
Behavioural Competencies:
- Articulating Information
- Embracing Change
- Establishing Rapport
- Following Procedures
- Managing Tasks
- Meeting Timescales
- Producing Output
- Seizing Opportunities
- Showing Composure
- Team Working
- Upholding Standards
- Valuing Individuals
Technical Competencies:
- Active Listening
- Banking Process & Procedures
- Customer Understanding ( Consumer Banking)
- Product and Services Knowledge
- Product Knowledge (Consumer Banking)
- Risk Identification
- Telephone Caller Handling
Deadline
Not Specified
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