Applications are invited from suitable and qualified candidates for the Position of (Entry Level) Customer Service Consultant at Stanbic IBTC Bank.
About Standard Bank (Stanbic IBTC)
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
Summary
- Company: Standard Bank (Stanbic IBTC)
- Job Title: Consultant, Client Service
- Locations: Lagos, Nigeria
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Deadline: Not Specified
Job Title: Consultant, Client Service
Job Description
To assist clients in the Private Banking Suite with their service requests, complaints and queries in order to deliver a positive client experience.
Job Responsibilities
- Assess client service requirements and resolve accordingly or routes them to the appropriate person or department for resolution
- Issue Debit cards, Credit Cards, pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.
- Generate lead, build new and/or maintains existing customer relationships for walk-in clients.
- Receive and process customer requests for cheque books and debit cards, prepaid cards and credit cards including changing of ATM limits as per laid down procedure.
- Ensure procedures are followed to meet and maintain quality service levels and turn-around times. Strives for continuous service improvement.
See Also:
Requirements for the Position of (Entry Level) Customer Service Consultant at Stanbic IBTC Bank
Qualifications
- University Degree
Experience Required
- 1 – 2 years branch banking experience
- Knowledge of the bank’s products, compliance procedures and regulations governing the management of financial services.
Additional Information
Behavioural Competencies:
- Checking Things
- Developing Expertise
- Establishing Rapport
- Examining Information
- Following Procedures
- Interacting with People
- Meeting Timescales
- Showing Composure
- Team Working
- Thinking Positively
- Understanding People
- Upholding Standards
Technical Competencies:
- Active Listening
- Application & Submission Verification (Business Banking)
- Client Servicing
- Difficult Calls Management
- Query Resolution
Deadline
Not Specified
Click Here to See other Jobs.
Get a professional, ATS compliant CV, and Cover Letter from an Expert.
Method of Application
(See tips on how to write a professional CV and a sample cover letter.)
Important: See Helpful Career Resources