Applications are invited from suitable and qualified candidates for the following Jobs at Access Bank Plc.
About Access Bank
Access Bank is one of the largest bank in Nigeria and a leading bank in Africa in terms of customer base. It operates through a vast network of over 600 branches and service outlets across three continents, serving 12 countries and 36 million customers. Access Bank is known for its diverse financial services, encompassing retail and corporate banking, with a strong focus on digital platforms. The bank is committed to promoting sustainable economic growth that is profitable, environmentally responsible, and socially relevant. It is a Nigerian multinational commercial bank, part of the Access Bank Group, and licensed by the Central Bank of Nigeria.
Summary
- Company: Access Bank Plc
- Job Opening: 4 Positions
- Job Type: Full Time
- Qualification: HND/BSC/MSC
- Location: Nigeria
Access Bank Plc Recruitment 2026
Job Opening: 4 Positions
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1. Job Title: Team Lead, Customer Relationship Management
Job Overview:
To provide strategic leadership and oversight for the Bank’s Customer Relationship Management (CRM) platform and services, ensuring reliable delivery, optimal system utilization, and seamless integration with enterprise and digital banking systems to support customer engagement and business objectives.
Key Responsibilities
- Define and execute the bank’s CRM strategy aligned with business, digital, and customer experience objectives
- Own and manage enterprise CRM platforms (e.g., Salesforce, Microsoft Dynamics, Oracle CRM, or equivalent)
- Drive customer segmentation, lifecycle management, personalization, and targeted engagement strategies
- Partner with Business, Marketing, Digital Channels, IT, and Data teams to deliver CRM-driven initiatives
- Oversee CRM integrations with core banking systems, digital channels, contact centers, and analytics platforms
- Ensure CRM supports multi-channel customer engagement (branch, mobile, web, contact center, email, SMS)
- Lead CRM-driven campaign management, customer journeys, and performance tracking
- Govern customer data usage in line with data privacy, regulatory (NDPR), and security requirements
- Monitor CRM system performance, data quality, and adoption across the organization
- Provide executive dashboards and reports on customer behavior, engagement, churn, and lifetime value
- Lead vendor management, CRM enhancements, upgrades, and roadmap planning
- Drive continuous improvement, automation, and innovation within CRM processes
- Perform other duties as assigned by Executive Management
See Also:
Requirements
Required Knowledge, Skills and Abilities:
Technical & Functional Skills
- In-depth knowledge of CRM platforms and customer data architecture
- Strong understanding of customer lifecycle management and analytics
- Experience integrating CRM with enterprise and digital banking systems
- Knowledge of data governance, privacy, and security frameworks
- Strong reporting and dashboarding skills
Supervisory skills
- Strategic thinking and execution
- Team leadership and people management
- Stakeholder management and cross-functional collaboration
- Vendor and contract management
- Coaching and performance management
Generic Skills
- Analytical and problem-solving skills
- Strong decision-making capability
- Initiative and ownership
- Excellent written and verbal communication
- Organizational and coordination skills
Qualification & Experience
Mandatory
- Bachelor’s degree in STEM, Computer Science, Information Systems, Engineering, Business Administration, or related discipline
- Minimum of 8 years cognate experience in CRM, customer analytics, digital channels, or related roles
- At least 3 years in a leadership or senior management position
- ITIL Certification
Desirable
- Experience supporting large-scale or highly regulated financial institution
- Master’s Degree in relevant field
- Other relevant professional certifications and qualifications
Only shortlisted candidates will be contacted.
Click Here To Apply
2. Job Title: Head, Credit Admin, Documentation and Governance
Job Overview
- Provides leadership and oversight for credit administration, documentation, collateral management, loan disbursement, and post approval credit controls across the Bank.
- Ensures approved credit facilities are properly documented, disbursed, maintained, and monitored in line with approval terms, credit policies, regulatory requirements, and the Bank’s risk appetite.
- Drives strong credit governance, enforceable security documentation, timely exception resolution, and continuous improvement across credit administration processes.
Key Responsibilities
- Oversee end-to-end credit administration, documentation, collateral management, loan disbursement, and post approval credit controls across the Bank.
- Ensure approved credit facilities are documented, disbursed, maintained, and monitored in line with approval terms, credit policies, regulatory requirements, and the Bank’s risk appetite.
- Confirm that all pre-disbursement conditions, including documentation, collateral, approvals, insurance, legal clearance, and security perfection, are satisfied before disbursement
- Ensure all credit and security documentation is complete, valid, enforceable, properly executed, and safely maintained
- Liaise with Legal, Business, Credit Risk, and external solicitors to ensure adequate documentation, security perfection, and collateral enforceability.
- Monitor unauthorized overdrafts, expired facilities, temporary accommodations, overdue reviews, documentation exceptions, and other credit breaches for timely escalation and resolution
- Oversee collateral valuation, registration, perfection, insurance monitoring, custody, and release in line with approved policies.
- Review credit administration reports, exception reports, deferral reports, collateral reports, and other control reports for accuracy and completeness.
- Support the identification and escalation of potential problem loans, documentation gaps, and control weaknesses
- Coordinate credit administration inputs for internal audits, external audits, regulatory examinations, management reviews, and credit governance forums
- Drive process improvement, automation, and digitization across documentation, collateral tracking, deferral monitoring, loan booking, and reporting
- Provide leadership, coaching, supervision, and performance management for the Credit Administration, Documentation, Collateral Management, and Governance teams
- Perform other functions as assigned by the Chief Risk Officer
Requirements
Skills/Competencies
Required Knowledge, Skills and Abilities:
- In-depth knowledge of credit administration, credit risk management, loan operations, and post-approval credit controls
- Strong understanding of credit products across corporate, commercial, retail, public sector, trade finance, and specialized lending
- Strong knowledge of credit documentation, security perfection, collateral management, loan booking, and facility maintenance
- Good understanding of credit approval processes, delegated authority frameworks, regulatory requirements, and internal control standards
- Strong understanding of collateral valuation, insurance monitoring, vault custody, documentation custody, and release protocols
Generic Skills
- Strategic thinking and sound judgment
- Strong control mindset and attention to detail
- High level of integrity, discretion, and professionalism
- Strong stakeholder management and influencing skills
- Strong analytical and problem-solving skills
- Organization and coordination skills
- Ability to work under pressure and manage multiple priorities
- Strong communication skills, both oral and written
- Ownership, resilience, and accountability
Supervisory Skills
- Ability to build, structure, and sustain a high-performing control-focused team
- Ability to lead and supervise multi-functional credit administration teams
- Performance management and service delivery oversight
- Good knowledge of credit analysis, facility structuring, loan monitoring, credit workout, restructuring, and problem loan identification
- Strong analytical, reconciliation, investigation, and exception management skills
- Good understanding of audit management, regulatory reporting, credit governance, and control remediation
- Process improvement capability and ability to leverage technology for documentation, reporting, monitoring, and control automation
- Coaching, mentoring, and capability development
- Delegation and accountability management
- Conflict resolution and team alignment
Qualifications & Experience
Mandatory
- First degree in Banking and Finance, Accounting, Economics, Business Administration, Law, Risk Management, or any related discipline
- Minimum of 12 years’ post-qualification experience in banking or financial services, with strong exposure to credit risk management
- Must possess relevant professional certification or membership in banking, credit, risk management, finance, accounting, legal practice, or governance, such as CIBN, ICAN, ACCA, CFA, FRM, or CRC
- Strong knowledge of credit policies, lending documentation, collateral structures, approval conditions, regulatory requirements, and banking operations
Desirable
- Relevant master’s degree, such as MBA, MSc Finance, MSc Risk Management, or related field
- Additional specialist certification in credit risk management, enterprise risk management, collateral management,
- lending, compliance, or corporate governance
Click Here for Details and Apply
3. Job Title: Team Member, Chinese Desk
Description
At Access Bank Plc, we are committed to building strong, trusted relationships with our customers while fostering a culture where employees are empowered to deliver excellence through collaboration, integrity, and innovation. We are seeking a highly motivated professional to join our Chinese Desk team, supporting the development and maintenance of customer relationships by delivering tailored financial solutions and high-quality service that add value to clients while ensuring effective risk management and cost efficiency for the Bank. In this role, you will support seamless client engagement, coordinate across internal teams, and help deliver culturally attuned, value-driven banking solutions to our Chinese corporate clients operating within our ecosystem.
Functions & Responsibilities
- Identify and educate potential customers on the bank’s products and services
- Onboard new customers and businesses
- Build and deepen relationship with Chinese businesses
- Engage with privately owned Chinese companies.
- Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools based on client profiling and suitability assessments
- Partner with Analysts to assist with the preparation of client presentations, relationship reviews, credit reviews, and client portfolio/ franchise reviews
- Monitor and ensure customers’ compliance with credit agreements
- Negotiate foreign exchange and credit rates with customers within limits set by the bank to ensure maximum profitability to the bank
- Monitor the unit’s performance against monthly/quarterly/annual plans
- Participate in landmark events and collaboration within the relevant communities served
- Collaborate with the Head of the Desk to establish strategic partnerships with other community affiliates relating to the desk such as Embassies, financial institutions, associations
- Ensure the timely resolution and client satisfaction on all financial and operational inquiries investigations and escalations
- Perform other duties as may be assigned by the Head Chinese Desk
Requirements
- Minimum 3 years of financial services experience with focus on corporate and commercial banking
- Excellent Oral & Written communication skills
- Credit/Marketing skill
- Excellent financial analysis / interpretation skills
- Presentation Skill / Problem solving capabilities
- Ability to speak Chinese/Mandrin
Generic Skills
- Strategic orientation
- Entrepreneurship/ taking ownership
- Self-Management
- Interpersonal Skills
Qualification
A good first degree in any discipline with relevant professional qualifications such as CFA, ICAN, ACCA, CIBN.
Click Here To Apply
4. Job Title: Turkish Desk Manager
Description
The Head, Turkish Desk establishes and maintains relationships within the local Turkish business community, while overseeing and leading engagement with key industry players, including SMEs, corporates, and other stakeholders.
Functions & Responsibilities
- Identify and educate potential customers on the bank’s products and services.
- Onboard new businesses.
- Actively monitor local market developments in the Turkish SME and Corporate financing area.
- Organize, participate in internal/external events, and prepare relevant promotional presentations and other
- materials as required.
- Manage relationships with stakeholders and ensure effective follow-up of business leads.
- Understand clients’ overall business requirements and strategic objectives.
- Coordinate relevant internal processes and ensure smooth cooperation with Access Bank services (legal, risk management, compliance etc.) in the context of new portfolio transactions.
- Communicate regularly with key client contacts and ensure operational excellence.
- Contribute to the creation of proposals and presentations to existing clients.
- Stay current on processes and timelines to ensure projects progress promptly.
- Identify opportunities, issues, and other inflection points.
- Contribute to company innovation, knowledge base, and marketing/sales efforts.
- Responsible for crafting and executing the strategy for the Desk which includes Go-To-Market plans
- Engage and leverage relationships with internal stakeholders.
- Agreeing the budgets for the Desk and meeting all financial metrics as advised.
- Meeting deliverables as assigned by the MD/CEO of the Bank, ED and GH of Commercial Banking
Requirements
- Strong interest in impact investing and sustainable business development.
- Ability to build and maintain productive relationships with internal and external stakeholders in an international environment.
- Self-driven, proactive, and comfortable working independently while fostering collaboration and support.
- Demonstrated resourcefulness, strong work ethic, attention to detail, and a results-oriented mindset.
- Ability to understand clients’ business models and identify commercial opportunities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and related tools).
- Excellent written and verbal communication skills in both English and Turkish. Knowledge of Nigerian languages will be an added advantage.
- Willingness to travel as required.
- Financial services or banking experience will be an added advantage.
Core Competencies
- Strategic Thinking
- Business Development & Relationship Management
- Entrepreneurial Mindset
- Ownership & Accountability
- Stakeholder Management
- Strong Interpersonal Skills
- Self-Management and Initiative
Qualification
- Bachelor’s degree or equivalent in a related field.
- A recognized professional certification will be an added advantage
Minimum Experience
- Minimum of 10 years of professional work experience, with a financial background, will be an added advantage
Click Here to Apply.
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