Category: Experience Level Jobs

  • Apply: Latest Jobs at Coca-Cola HBC for Nigerian Graduates

    Apply: Latest Jobs at Coca-Cola HBC for Nigerian Graduates

    Job at Coca-Cola HBC for Nigerian Graduates

    About Coca-Cola HBC

    Coca-Cola HBC AG, also known as Coca-Cola Hellenic Bottling Company, exclusively bottles and sells beverages from The Coca-Cola Company across its 29 markets. Additionally, it partners with other beverage businesses like Monster Energy, Edrington, Brown-Forman, and Campari to distribute their products. The company emphasizes creating value for stakeholders by supporting socio-economic development and prioritizing environmental impact. Their diverse portfolio spans sparkling, juice, water, sport, energy, plant-based, and premium spirits categories, offering a wide range of healthier options and sustainable packaging. Operating from Ireland to Nigeria, Coca-Cola HBC AG is committed to sustainability, aiming for net-zero emissions by 2040 and ranking as the world’s most sustainable beverage company. With 33,000 employees, the company fosters an open, inclusive work environment focused on customer service, community engagement, and environmental stewardship.

    Summary

    • Company: Coca-Cola HBC
    • Job Opening: 4 Positions
    • Locations: Nigeria
    • Job Type: Full Time
    • Qualification: BA/BSc/HND/MSC
    • Benefits: Flexible Time, Medical Insurance, Free product quota, etc.
    • Deadline: Not Specified

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    Apply: 2024 Graduate Trainee Program at PanAfrican Capital Holdings Limited (PAC Holdings)

    Apply: Sahara Group Entry Level Recruitment 2024

    Apply: Latest Palmpay Recruitment 2024 for Nigerian Graduates

    Apply: Latest Job at Microsoft for Nigerians

    Job Opening: 4 Positions

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    1. Job Title: Platform Architect – IIOT Manufacturing

    • Department: Digital Enterprise Platform, Digital & Technology Platform Services
    • Location: location free within Coca-Cola Hellenic countries
    • Contract: Permanent

    Job Brief

    • As a Platform Architect for IIOT Manufacturing, you will be responsible for designing and implementing scalable, secure, and robust IIOT solutions that integrate seamlessly with our manufacturing processes leveraging cutting-edge technology to enhance operational efficiency and drive sustainable growth.
    • You will work closely with cross-functional teams, including Manufacturing, Maintenance, Engineering, operations, and IT/OT, to ensure the successful deployment and operation of IIOT systems in align with Cyber Security and IT architecture.

    YOUR KEY RESPONSIBILITIES:

    • Architectural Design: Develop and maintain the architectural blueprint for the IIOT platform, ensuring alignment with business objectives, industry best practice and engage in risk assessment and mitigation.
    • Integration: Design and implement integration solutions for various IIOT devices, sensors, and systems, ensuring seamless data flow and interoperability following OT architecture standards and specifications based on ANSI/ISA95.
    • Security: Implement robust security measures to protect IIOT systems and data, adhering to industry standards and regulatory requirements.
    • Scalability: Ensure the IIOT platform is scalable to accommodate future growth and technological advancements.
    • Strategic View: Provide strategic direction, roadmap and standards within area of responsibility, align with business strategies, Cyber Security and IT/OT architecture and get the necessary alignment and support from business stakeholders
    • Collaboration: Work closely with Manufacturing, Maintenance, Engineering, operations, IT & OT teams and external business partners (e.g. technology suppliers and OEM’s) to gather requirements, provide technical guidance, and ensure successful project execution. Lead the cross functional alignment needed when big architectural decisions are made
    • Innovation: Stay updated with the latest trends and advancements in IIOT technology and recommend innovative solutions to enhance our platform.
    • Documentation: Create and maintain comprehensive documentation for the IIOT platform architecture, design decisions, implementation details and provide guidelines in automation in shopfloor

    ARE THESE YOUR SECRET INGREDIENTS?

    • Education: Bachelor’s or master’s degree in computer science, Engineering, or a related field.
    • Experience: Minimum of 5 years of experience in platform architecture from an international or manufacturing organization with deep knowledge on IIOT in manufacturing business processes preferable in FMCG. Experience from implementation/realization of IT products and services, including project management and product life cycle management.
    • Technical Skills: Proficiency in IIOT technologies, including sensors, gateways, communication protocols (e.g., MQTT, OPC-UA), cloud platforms (e.g., Azure, AWS), automation / OT solutions (MES, PLC systems, SCADA, shop floor connectivity, Automated Warehouse Systems, automation software, protocols and other technologies used on Shop Floor level) and network infrastructure in different types of industrial process especially in FMCG.
    • Security Knowledge: Strong understanding of cybersecurity principles and practices, including NIST and Zero Trust architectures.
    • Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex IIOT systems.
    • Communication: Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
    • Certifications: Relevant certifications (e.g., TOGAF, AWS Certified Solutions Architect , international standards like ANSI/ISA95) are a plus.

    Preferred Skills:

    • Experience with machine learning and data analytics in an IIOT context.
    • Knowledge of manufacturing processes and systems, including MES, SCADA, and ERP.
    • Familiarity with Industry 4.0 concepts and technologies.

    Click Here to Apply

    2. Job Title: Product Manager – Procurement

    • Department: Information Technology
    • Location: Remote, All Locations

    Job Brief

    As a Product Manager for Procurement area you will be responsible for the entirety of the product lifecycle, including functional alignment, design, delivery and monitoring of Procurement functional products, to meet business needs and requirements, on optimal cost, and ensuring high customer satisfaction. You will have opportunity to shape a vision for the Product’s growth that engages the business and technology and feeds into the business strategy and build a clearly understood Product roadmap that reflects customers desires and captures the vision of the business and technology.

    YOUR NEW KEY RESPONSIBILITIES:

    • Promote successfully your vision about the Procurement product roadmaps and get the necessary alignment and support from business stakeholders.
    • Lead the cross functional alignment for cross functional projects where Procurement is enabling area.
    • Improve understanding and engagement between the business and technology and proactively sharing knowledge to drive technology learning, understanding and appreciation across the business.
    • Work closely with the stakeholders on Business requirements definition, application development and infrastructure integration.
    • Promote and lead a culture of innovation and experimentation, with the freedom to iterate and develop ideas, both within the value stream and across the wider organization.
    • Conduct design and analysis of alternative solutions; determine how solution fits in with the enterprise roadmaps and business plans; ensures the alignment of solutions with organizational strategies and needs and engages in risk assessment and mitigation.
    • Secure investment and resource to continue Product development and growth and ensures that business stakeholders are engaged in product funding and decision making.
    • Ensure that the Product functionality being delivered meets the needs of stakeholders and actively engages with stakeholders for input towards the vision, roadmap, backlog and feature prioritization.

    ARE THESE YOUR SECRET INGREDIENTS? 

    • Bachelor’s/master’s degree in computer science, information systems, or Industry related field.
    • 7+ years of SAP functional experience.
    • Skilled in implementation, customization and maintenance of any of the following modules and related sub modules: SAP ARIBA Suite, SAP procurement, S4 Hana, SAP Lean catalogues, SAP MM, AI tools utilized in Procurement , BW reporting, Power BI.
    • Advanced technical knowledge of SAP Material management, incl. Cross-functional dimensions.
    • Strong vendor management skills, knowledge and experience in vendor selection, contracting, collaboration. 
    • Experience with the Scaled Agile Framework (SAFe).
    • Excellent collaboration skills and effective communication within cross-functional teams. 
    • Self-organized person with strong problem-solving and customer-centric attitude. 
    • Fluent in written and verbal English. 

    Click here to Apply

    3. Job Title: Data Quality Analyst Lead -Data Governance and Data Quality

    • Team: Data, Insights & Analytics (DIA) 
    • Location: location free within Coca-Cola Hellenic countries
    • Contract: Permanent 

    ABOUT YOUR NEW JOB

    • As DQ Analyst lead with data governance and data quality focuses in the Data, Insights & Analytics (DIA) team, you will be responsible for implementing and executing Intelligent based data solutions to empower the business-led data governance initiatives to hold tight on the quality by working with X-function with good stakeholder relationships, also with the End to End view and understanding of modern data IT landscape and bring more innovation on top of them. And manage a professional data team (data analyst and data scientist) as an inspirational leader to keep the team motivated and continue to deliver innovative solutions for fast data quality detection and remediation.
    • You will need to “Do the hands-on”: implement the data quality detection and remediation through automation and modern data science techniques with the best practices of solution building; “Live in agile with innovation DNA”: understand the iterative nature of data projects and welcome/embrace new AI solutions to ensure high satisfaction for our downstream data users; “Know the data on both sizes (business and technical)”: understand the business requirements of data quality and translate them to technical solutions; and “Make friends with stakeholders”: build and maintain strong relationships with a diverse group of stakeholders.
    • This work will require collaboration with multiple stakeholders and data users, including data curator, data engineers, data scientists, functional teams & functional data owners/data stewards, and other Data & Analytics leads part of DIA team.

    YOUR NEW KEY RESPONSIBILITIES:

    In this critical role, you will work with our functional data owners and data stewards to ensure the quality of data for all of our data users, comprising of the following responsibilities:

    Hands-on delivery:

    • -Apply suitable data science techniques to solve the data problems, support ideations, and early-stage data understanding with quality and efficiency <You don’t ask a friend to do the hyperparameter tuning for you or what will be the best model for the best cases >
    • -Contribute to improvement of our current Data quality tools and solutions <We are building solutions to check the quality of other’s works, so the quality and intelligence level of our works must be “sky high” with best practices of solution building >
    • -Lead as an example of Data Best practices and continue exploring opportunities for improvements and new learnings <No one living in a perfect world, but do you dare to challenge yourself and others to make things better, plus again we are building solutions to check the quality of other’s works, so the quality and intelligence level of our works must be “sky high”>

    Analysis and Translation with deep business understanding and stakeholder relationship:

    • Understand the purpose and usage of the data of specific use cases with solid Explorative Data Analytics skills <Data is not just numbers, it has many meanings. So you should read and talk about data like you are reading and talking about your favorite books > 
    • Translate the business requirement from idea generation to realization and implementation with the strong Know-how of both sides of the data (Business and Technical) <Data is not just numbers, it is like languages, business talks data in the business way, tech talks data in the technical way, you must be bilingual>
    • Deliver and sustain the data quality End-to-End solutions alongside the Data owners < all our data users together with data owners as their representative stakeholders, are you customer, talking about user centricity, you will be their best friends >

    People leadership:

    • This role requires to lead and manage a team of top-notch smart data analyst and data scientists <You will need to win their hearts by “show your magic” and motivate them to “fly even higher” >
    • Empowering the team by helping them to remove obstacles and lead the problem solving is the wining formular <Just delegating won’t lead you to the success>

    ARE THESE YOUR SECRET INGREDIENTS?

    • Previous experience working with CPG sector and its core datasets is a big plus
    • Understand Agile Product Delivery (SAFE framework is preferred)
    • Data Visualization: from simple Excel Histogram to Python Matplotlib to PowerBI (Nice to have)
    • Data platform: SQL DB, Data Warehouse, Datalake, Databricks
    • Data wrangling and engineering skills: from simple Excel VLOOKUP to advanced ETL e.g. Python, SQL, PySpark, plus not need to mention understand data model and do data modeling by yourself
    • Working knowledge and experiences in data management
    • Knowledge and experience working with data science or AI projects
    • Proven track record of understanding business challenges and translating them into value-add and technically capable end solutions
    • 3+ years of experience managing data science and data analytics team
    • Master’s degree preferred or degree emphasis in Computer Science, Engineering, or Data Science subjects with 5+ years of Data Analytics experience required

    Click here to Apply

    4. Job Title: Security Engineer – Endpoint and Email

    • Department: Group Cyber Security & Data Privacy Function
    • Location: free within Coca-Cola Hellenic countries
    • Contract: Permanent

    About the Role

    We are seeking a skilled and motivated Security Engineer with expertise in administering Email Antispam and EDR solutions to join our cybersecurity team. In this role, you will be responsible for designing, implementing, and managing our email security and endpoint protection solutions. Your knowledge of Proofpoint’s antispam capabilities and Microsoft Defender’s advanced endpoint protection features will be crucial in safeguarding our organization against email-borne threats and endpoint vulnerabilities. The position will report directly to the responsible Product manager for Endpoint Security. 

    YOUR NEW KEY RESPONSIBILITIES:

    o  Proofpoint Antispam Solution or other Email Antispam solutions: 

    –          Design, deploy, and manage our company antispam solution to ensure effective filtering of inbound and outbound emails, blocking spam, phishing attempts, and malicious attachments.

    –          Configure policies for content filtering, URL categorization, and email encryption. 

    –          Day to day configuration support and administration 

    o   Microsoft Defender for Endpoint or similar cloud EDR solution: 

    –          Implement and manage EDR to provide advanced protection against malware, ransomware, and other endpoint vulnerabilities. 

    –          Utilize threat intelligence and behavior-based analytics to detect and respond to security threats across endpoints. 

    –          Day to day configuration support and administration 

    o   Security Policy Development: 

    –          Develop and enforce email security and endpoint protection policies aligned with industry best practices and organizational requirements. 

    –          Configure detection rules, custom policies, and security baselines for endpoints. 

    o   System Optimization and Performance: 

    –          Optimize Antispam and EDR configurations for accurate threat detection and minimal false positives. 

    –          Monitor system performance and resource utilization to ensure optimal operations. 

    o   Vendor Liaison: 

    –          Maintain relationships with Proofpoint and Microsoft representatives, staying updated about product updates, patches, and security enhancements. 

    –          Provide feedback to vendors regarding product features, functionality, and improvements. 

    o   Employee Training and Awareness: 

    –          Conduct training sessions for employees on email security best practices, recognizing phishing attempts, and responding to endpoint security alerts. 

    –          Promote cybersecurity awareness campaigns to ensure proactive security practices. 

    o   Ability to work as on call: It will be required to participate to the team’s on call shift one week per month. 

    ARE THESE YOUR SECRET INGREDIENTS?

    o   Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent experience). 

    o   5 years of proven experience as an Engineer with expertise in Antispam and EDR solutions  

    o   Experience with Proofpoint or Microsoft Defender for Endpoint will be considered as a plus. 

    o   Experience with Privileged access management systems or network security tools will be considered as a plus. 

    o   Strong understanding of email security protocols, antispam mechanisms, and endpoint protection concepts. 

    o   Experience with email threat analysis, malware detection, and endpoint vulnerability assessment. 

    o   Familiarity with email authentication mechanisms (SPF, DKIM, DMARC) and endpoint detection and response (EDR) tools. 

    o   Excellent problem-solving skills and the ability to respond to security incidents promptly. 

    o   Strong communication skills to collaborate with technical and non-technical stakeholders. 

    BENEFITS: 

    o   Competitive compensation and comprehensive benefits package. 

    o   Opportunity to work with cutting-edge email security and endpoint protection technologies. 

    o   Collaborative and innovative work environment. 

    o   Continuous learning and professional development opportunities. 

    o   Contribution to enhancing the organization’s email and endpoint security posture.

    Click here to Apply

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Job at Coca-Cola HBC for Nigerian Graduates

    Job at Coca-Cola HBC for Nigerian Graduates

    Job at Coca-Cola HBC for Nigerian Graduates

    Job at Coca-Cola HBC for Nigerian Graduates

  • Apply: Storekeeper  at TeamAce Limited

    Apply: Storekeeper  at TeamAce Limited

    Customer Care Representative at TeamAce Limited

    About TeamAce

    TeamAce empowers businesses in various industries by providing tailored solutions for their needs. They work with clients to implement the right processes, leverage data and technology, and find the right people for success. Their personalized approach ensures that each business challenge is met with precision, helping clients stay focused and thrive.

    Summary

    • Company: TeamAce Limited
    • Job Title: Storekeeper 
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Lagos
    • Salary: N100,000 – N150,000 per month. 

    TeamAce Limited – Our client, a leading hospitality firm, is recruiting to fill the position below:

    Job Title: Storekeeper 

    Location: 
    Lagos
    Employment Type: Full-time

    Job Summary

    • As the Storekeeper, you will be responsible for managing inventory, ensuring the accurate storage, tracking, and distribution of supplies.
    • You will play a critical role in maintaining stock levels, ensuring the hotel has the necessary resources to provide exceptional service to our guests.

    Responsibilities

    • Accurately maintain stock levels, placing orders for necessary items, and monitoring stock levels to prevent shortages or overstocking.
    • Ensure that the storerooms and inventory areas are clean, organized, and well-maintained, following all health and safety regulations.
    • Properly label, categorize, and store items in a manner that ensures easy access and reduces wastage or damage.
    • Monitor product expiry dates and rotate stock to minimize waste. Dispose of expired or damaged goods as needed.

    Requirements

    • Interested candidates should possess a BSc Degree with a minimum of 1 year of experience as a storekeeper.
    • Previous experience as a storekeeper or in a similar inventory management role, preferably within the hospitality industry.
    • Familiarity with hotel operations and understanding of luxury hotel standards is highly desirable.

    Salary
    N100,000 – N150,000 per month. 

    Application Deadline

    30th June, 2025. 

    Method of Application

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Customer Care Representative at TeamAce Limited

    Customer Care Representative at TeamAce Limited

    Customer Care Representative at TeamAce Limited

  • Apply: 2024 British Council Internship Program for Nigerians

    Apply: 2024 British Council Internship Program for Nigerians

    2024 British Council Internship Program for Nigerians

    About British Council

    The British Council, founded in 1934, is the UK’s international organization for cultural relations and educational opportunities. It aims to foster friendly knowledge and understanding between the UK and other countries by creating opportunities, building connections, and engendering trust. Operating in over 100 countries, it engages in arts and culture, English language, education, and civil society, reaching over 20 million people face-to-face and more than 500 million people online annually. Governed by Royal Charter, the British Council is a UK charity and public body dedicated to making a positive global impact.

    Summary

    • Company: British Council
    • Job Title: Business Support Services Intern
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Kano, Nigeria
    • Duration: 1 Year
    • Deadline: 30th September, 2024

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    Job Title: Business Support Services Intern

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    Background / Role Purpose

    • The British Council would like to offer students / graduates an experiential learning opportunity to gain real world experience through an internship programme. The practical experience an intern gains is expected to complement the theoretical knowledge he/she has gained during their studies.
    • The intern is expected to both learn from and contribute to the workplace during the internship period, in turn providing an opportunity to increase employability skills. An outcome being that students and graduates are more employable and successful because of the skills they acquire.

    Role Context

    • The Business Support Service (BSS) Unit delivers and supports the strategy and operations of the British Council through effective and efficient planning and Management of all support operations.
    • The team delivers and supports the operations of the British Council through effective and efficient planning and management of all its resources in Abuja, Lagos, Kano, and Port Harcourt operations.
    • The intern will have the opportunity to put to practice their knowledge and skills in a workplace as they gain more experience to further their career in Facilities Management.

    Duties and Responsibilities
    With the support of the Facilities Manager (Kano and Abuja) the intern duties will include:

    • Provide support to the security team:
      • This is by supporting the implementation of security measures and protocols.
      • Team collaboration to develop and refine security procedures.
      • Assisting in monitoring and analysis of security event logs.
    • Provide support to the administrative team by:
      • Providing support with day-to-day office operations.
      • Helping with managing events.
      • Preparing and editing documents, reports, and presentations.
    • Provide support to the Facilities Team with Premises and Logistics Management

    Role Specific Knowledge and Experience

    • Maximum of 3 years post-NYSC in any field of study.
    • Excellent organizational skills and the ability to multitask.
    • Be computer literate with proficiency in the use of MS Word, MS Excel and PowerPoint.
    • Have an interest in Facilities management.
    • Excellent customer service skills
    • Excellent interpersonal skills

    Desirable:

    • Communicating and influencing (Level 1)
    • Planning and organising (Level 1)
    • Using technology (Level).

    Language requirements: 

    • Fluency in written and spoken English.

    Method of Application

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    2024 British Council Internship Program for Nigerians

    2024 British Council Internship Program for Nigerians

  • Apply: Facilities Manager at Sahara Group

    Apply: Facilities Manager at Sahara Group

    Facilities Manager at Sahara Group

    About Sahara Group

    We are a leading international energy and infrastructure conglomerate with a presence in Africa, Asia, Europe, and the Middle East. Our team of nearly 5,000 professionals embodies the transformative spirit of Sahara, delivering innovative and sustainable energy solutions. Rooted in Africa, our goal is to make a global difference across the energy value chain with a focus on sustainability and excellence.

    Summary

    • Company: Sahara Group
    • Job Title: Facilities Manager
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Locations: Lagos, Nigeria
    • Deadline: 13th October, 2024

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    Job Title: Facilities Manager

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    Job Description

    Accountabilities

    1. Develop and Implement Maintenance Schedules
      • Conduct regular facility inspections to identify and assess maintenance needs.
      • Create and maintain a preventive and corrective maintenance schedule for building systems and equipment.
    2. Maintain Accurate Records
      • Keep detailed and accurate records of equipment functionality, maintenance activities, and system statuses.
      • Document any issues, repairs, and updates to equipment and systems to track performance over time.
    3. Ensure Compliance
      • Monitor and enforce adherence to maintenance schedules and safety regulations.
      • Ensure compliance with relevant standards and codes for building operations and maintenance.
    4. Supervise and Coordinate Work
      • Oversee and coordinate the efforts of Contractors and Building Services Technicians to ensure standard quality of work is performed by external service providers.
    5. Coordinate Housekeeping and Grounds Keeping
      • Oversee housekeeping and groundskeeping activities to ensure cleanliness and sanitation of the facility.
      • Implement and monitor cleaning protocols to maintain a safe and pleasant environment.
    6. Manage Maintenance Projects
      • Define the scope of work for maintenance projects, including refurbishment and renovations.
      • Provide drawings, prepare cost estimates, and manage project execution from start to finish.
    7. Facility Space Allocation
      • Allocate and manage facility space to optimize efficiency and meet operational needs and adjust space usage as required to support changing organizational requirements.
    8. Plan and Manage Central Services
      • Oversee central services including reception, security, cleaning, waste disposal, water treatment, energy consumption, and parking.
      • Ensure these services meet customer satisfaction and operational standards.
    9. Review and Manage Service Contracts
      • Evaluate and manage service contracts to ensure high-quality service delivery.
      • Review performance and amend contracts as necessary to meet service expectations.
    10.  Respond to Emergencies
      • Address emergencies or urgent maintenance issues promptly; implement and manage emergency response protocols to minimize disruption and ensure safety.
    11. Continuous Improvement
      • Regularly review and adjust maintenance practices and schedules based on performance data and feedback.
      • Identify opportunities for improvement in facility management processes and implement enhancements.

    Any other project or task as assigned by the Line Manager.

    Requirements

    • Bachelor’s degree in civil/electrical engineering, Quantity Survey or Architecture.
    • 8-10 years post-NYSC experience in facilities management.
    • Required Knowledge: Building services installation, National Building codes, Project management.
    • Membership of the Relevant Professional body.

    Method of Application

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Facilities Manager at Sahara Group

    Facilities Manager at Sahara Group

  • Apply: Latest Job at Microsoft for Nigerians

    Apply: Latest Job at Microsoft for Nigerians

    Job at Microsoft for Nigerians

    About Microsoft

    Microsoft is the largest vendor of computer software globally, providing a range of products and services including cloud computing, video games, hardware, and online services. Headquartered in Redmond, Washington, it operates in over 60 countries. Known for its Windows operating systems, Microsoft also offers the Microsoft 365 suite and the Edge web browser.

    Summary

    • Company: Microsoft
    • Job Title: Customer Success Account Manager
    • Job Type: Full Time
    • Qualification: BA/BSc/HND/MSC
    • Locations: Lagos, Nigeria
    • Benefits: Savings and investments. Maternity and paternity leave, etc.
    • Deadline: Not Specified

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    Job Title: Customer Success Account Manager

    Get Job Alert from Big Companies, Click Here to Download Jobs App

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    Description

    • We are looking for Customer Success Account Manager who builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models.
    • Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners).
    • Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders.
    • Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities.
    • Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
    • In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. 

    Responsibilities
    Customer Relationship Management:

    • Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners).
    • Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
    • Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities.
    • Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders.
    • Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
    • Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders.
    • Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer’s business transformation programs and common to the industry.
    • Provides leadership to the team to execute support and consumption delivery programs.
    • Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes.
    • Shares industry trends with customers in terms of Microsoft current practices for their industry.
    • Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models.
    • Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders.
    • Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.

    Technical Relevance:

    • Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities.
    • Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success.
    • Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders.
    • Evangelizes Microsoft’s position in the customers’ cloud technology marketplace against competitors.
    • Leverages understanding of the customer’s technology platform and Microsoft’s technology roadmap to enable customer digital transformation.

    Customer Success Leadership:

    • Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback.
    • Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization.
    • Holds accountability for identified consumption milestones and their completion.
    • Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute CSPs to meet them in order to manage consumption holistically across the entire portfolio.
    • Proactively drives business growth strategies.
    • In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
    • Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health.
    • Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work.
    • Orchestrates delivery resources to facilitate value realization with a focus on driving operational health.
    • Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities.
    • Leads escalation management and communications for delivery programs in the customer account.
    • Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Embraces the organizational and customer success strategy to maximize customer’s investments and value.
    • Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer’s goals and objectives.
    • Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches.
    • Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
    • Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.

    Qualifications
    Required / minimum qualifications

    • Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field AND customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

    Additional or preferred qualifications:

    • Prosci or equivalent certification. Project Management Institute (PMI) or equivalent Project Management certification.
    • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
    • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365). relevant work experience within customer industry.
    • Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field AND customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

    Benefits / Perks

    • Industry leading healthcare
    • Educational resources
    • Discounts on products and services
    • Savings and investments
    • Maternity and paternity leave
    • Generous time away
    • Giving programs
    • Opportunities to network and connect.

    Method of Application

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Job at Microsoft for Nigerians

    Job at Microsoft for Nigerians

    Job at Microsoft for Nigerians

  • Apply: Latest Palmpay Recruitment 2024 for Nigerian Graduates

    Apply: Latest Palmpay Recruitment 2024 for Nigerian Graduates

    Palmpay Recruitment 2024

    About Palmpay

    PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.

    Summary

    • Company: Palmpay Limited
    • Job Opening: 21 Positions
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Lagos, Nigeria
    • Deadline: Not Specified

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    Job Opening: 21 Positions

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    Job Titles

    1. Backend Software Engineer

    • Location: Ikeja, Lagos, Nigeria
    • Field: Software development
    • Role: Responsible for server-side web application logic and integration of the work front-end developers do.
    • Click here for more details and Apply

    2. POS Inspection Officer

    • Location: Ikeja, Lagos, Nigeria
    • Field: Point of Sale (POS) operations
    • Role: Ensures the proper functioning and inspection of POS terminals.
    • Click here for more details and Apply

    3. Mandarin Speaking Operations Analyst – Customer Service

    • Location: Opebi, Lagos, Nigeria
    • Field: Customer Service
    • Role: Provides customer support in Mandarin, handles operations analysis, and customer service tasks.
    • Click here for more details and Apply

    4. Team Lead – Commercial Contracts

    • Location: Ikeja, Lagos State, Nigeria
    • Field: Legal Services
    • Role: Leads a team focused on managing commercial contracts, negotiations, and legal compliance.
    • Click here for more details and Apply

    5. Legal Manager

    • Location: Ikeja, Lagos, Nigeria
    • Field: Legal Services
    • Role: Oversees the company’s legal activities, manages legal risks, and ensures compliance with laws.
    • Click here for more details and Apply

    6. Senior DevOps Engineer

    • Location: Ikeja, Lagos, Nigeria
    • Field: IT/Software Development
    • Role: Focuses on infrastructure management, CI/CD pipelines, and maintaining software deployment processes.
    • Click here for more details and Apply

    7. Business Intelligence Analyst

    • Location: Ikeja, Lagos State, Nigeria
    • Field: Business Analysis/Technology
    • Role: Analyzes data to provide insights and support decision-making in business operations.
    • Click here for more details and Apply

    8. Senior Reconciliation Analyst

    • Location: Ikeja, Lagos, Nigeria
    • Field: Finance/Operations
    • Role: Handles complex reconciliations of accounts, manages discrepancies, and ensures financial accuracy.
    • Click here for more details and Apply

    9. Biller Product Manager

    • Location: Ikeja, GRA, Lagos, Nigeria
    • Field: Product Management
    • Role: Manages product development and lifecycle for biller services.
    • Click here for more details and Apply

    10. Front-End Developer

    • Location: Ikeja, Lagos, Nigeria
    • Field: Web Development
    • Role: Develops and maintains the client-side of web applications, ensuring a seamless user experience.
    • Click here for more details and Apply

    11. POS Business Support Analyst (Competitive Market Analyst)

    • Location: Ikeja, Lagos State, Nigeria
    • Field: Market Analysis/POS Operations
    • Role: Analyzes market trends to support business strategy and the functioning of POS operations.
    • Click here for more details and Apply

    12. POS Operations Support Specialist

    • Location: Ikeja, Lagos State, Nigeria
    • Field: POS Operations
    • Role: Provides support and resolves issues related to POS systems and transactions.
    • Click here for more details and Apply

    13. Software Tester (POS)

    • Location: Ikeja, Lagos, Nigeria
    • Field: Software Quality Assurance
    • Role: Tests software related to POS systems to ensure functionality, reliability, and performance.
    • Click here for more details and Apply

    14. POS Business Support Analyst

    • Location: Ikeja, Lagos, Nigeria
    • Field: POS Operations/Business Support
    • Role: Supports business operations, analyzing and solving issues related to POS systems.
    • Click here for more details and Apply

    15. Senior IT Operations Engineer

    • Location: Ikeja, Lagos, Nigeria
    • Field: IT Operations
    • Role: Manages and ensures the smooth functioning of IT infrastructure and operations.
    • Click here for more details and Apply

    16. Mobile App Tester

    • Location: Ikeja, GRA, Lagos, Nigeria
    • Field: Software Testing
    • Role: Tests mobile applications to ensure quality, functionality, and user satisfaction.
    • Click here for more details and Apply

    17. Technical Project Manager

    • Location: Ikeja, GRA, Lagos, Nigeria
    • Field: Project Management/IT
    • Role: Manages IT and technical projects, ensuring timely delivery and coordination of teams.
    • Click here for more details and Apply

    18. POS Repair Technician

    • Location: Ikeja, Lagos State, Nigeria
    • Field: Technical Services
    • Role: Repairs and maintains POS terminals to ensure optimal functionality.
    • Click here for more details and Apply

    19. Tax Manager

    • Location: Ikeja, GRA, Lagos, Nigeria
    • Field: Finance/Taxation
    • Role: Oversees tax planning, compliance, and reporting for the company.
    • Click here for more details and Apply

    20. Head of Human Resources

    • Location: Ikeja GRA, Lagos, Nigeria
    • Field: Human Resources
    • Role: Manages HR strategies, employee relations, recruitment, and organizational development.
    • Click here for more details and Apply

    21. Public Relations Specialist

    • Location: Ikeja, Lagos State, Nigeria
    • Field: PR/Communications
    • Role: Manages the company’s public image, media relations, and communication strategies.
    • Click here for more details and Apply

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Palmpay Recruitment 2024

    Palmpay Recruitment 2024

    Palmpay Recruitment 2024

  • Apply: Front Desk Officer at First Excelsia

    Apply: Front Desk Officer at First Excelsia

    About First Excelsia

    Front Desk Officer at First Excelsia

    FirstExcelsia is a renowned consultancy firm specializing in Human Resources, Organisational Development, and Management services. Established in 2015, the firm’s expertise lies in creating tailored solutions for Nigerian businesses. With a skilled team of consultants, they’ve successfully managed diverse projects across various sectors. Their services include strategic Human Resources guidance, Organisational Development for enhanced effectiveness, and Management Consulting for optimized operations. By combining global best practices with local insights, FirstExcelsia plays a crucial role in helping businesses flourish in Nigeria’s competitive market.

    Summary

    • Company: First Excelsia
    • Job Title: Front Desk Officer
    • Job Type: Full Time
    • Qualification: OND/BA/BSc/HND/MSC
    • Locations: Lagos, Nigeria
    • Deadline: Not Specified

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    Job Title: Front Desk Officer

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    Job Description

    • We are searching for a Front Desk Officer who will be responsible for different receptionist and clerical duties.

    Requirements

    • Proximity to Abule-Egba would be most preferred.
    • Minimum of OND
    • Minimum of 1 year of proven work experience as a front desk officer or receptionist, preferably in the FMCG sector
    • Basic knowledge of Microsoft Office Suite.
    • Excellent verbal and communication skills.

    Method of Application

    Front Desk Officer at First Excelsia

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Front Desk Officer at First Excelsia

    Front Desk Officer at First Excelsia

    Front Desk Officer at First Excelsia

    Front Desk Officer at First Excelsia

  • Apply: Mobile App Tester at Palmpay Limited

    Apply: Mobile App Tester at Palmpay Limited

    Mobile App Tester at Palmpay Limited

    About Palmpay Limited

    PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.

    Summary

    • Company: Palmpay Limited
    • Job Title: Mobile App Tester
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Lagos, Nigeria
    • Deadline: Not Specified

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    Job Title: Mobile App Tester

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    MAIN JOB RESPONSIBILITIES:

    Test Planning and Design:

    • Develop, review, and execute detailed test plans and test cases for mobile applications
    • based on requirements and technical specifications.
    • Collaborate with developers, product managers, and other stakeholders to
    • understand the application’s features and functionality.

    Test Execution:

    • Perform functional, usability, performance, and security testing on mobile
    • applications across different platforms (iOS, Android).
    • Conduct both manual and automated testing as needed.
    • Test mobile applications on various devices and operating systems to ensure
    • compatibility and performance consistency.

    Bug Reporting and Tracking:

    • Identify, document, and track defects and inconsistencies found during testing using
    • issue-tracking tools (e.g., JIRA, Bugzilla).
    • Work closely with developers to reproduce issues and ensure they are resolved in a
    • timely manner.

    QUALIFICATION:

    • Strong understanding of mobile application architecture and development processes.
    • Proficiency in using bug tracking tools (e.g., JIRA).
    • Knowledge of automated testing frameworks and scripting.
    • Familiarity with Agile/Scrum methodologies

    Method of Application

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Mobile App Tester at Palmpay Limited

    Mobile App Tester at Palmpay Limited

    Mobile App Tester at Palmpay Limited

  • Apply: Business Intelligence Analyst at Palmpay Limited

    Apply: Business Intelligence Analyst at Palmpay Limited

    Business Intelligence Analyst at Palmpay

    About Palmpay Limited

    PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.

    Summary

    • Company: Palmpay Limited
    • Job Title: Business Intelligence Analyst
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Lagos, Nigeria
    • Deadline: Not Specified

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    Apply: Olam Agri Recruitment 2024 for Nigerian Graduates

    Job Title: Business Intelligence Analyst

    Get Job Alert from Big Companies, Click Here to Download Jobs App

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    Job Summary:

    We are looking for a highly skilled and analytical Business Intelligence Analyst to join our team. In this role, you will be responsible for collecting, analyzing, and interpreting large datasets to provide insights and recommendations that drive business decisions. You will collaborate with various teams to develop and maintain data models, dashboards, and reports, ensuring that our business strategies are data-driven and effective. The ideal candidate will have a strong background in data analysis, business intelligence tools, and market trend analysis.

    Key Responsibilities:

    • Data Collection & Analysis: Gather, analyze, and interpret large datasets to generate insights that inform business strategies and decision-making processes.
    • Data Visualization: Develop and maintain data visualization tools (e.g., Tableau, Power BI) to effectively communicate complex data in a simple and actionable manner to stakeholders.
    • Business Reporting: Collaborate with cross-functional teams to create and maintain dashboards, reports, and data models that support critical business operations.
    • Market Trend & Performance Analysis: Conduct in-depth analysis of market trends, customer behavior, and overall business performance to identify areas of opportunity and improvement.
    • Sales & Marketing Support: Work closely with the sales and marketing teams to develop forecasts, strategies, and campaigns based on data-driven insights into market trends and customer behavior.
    • Data Quality Management: Implement and maintain processes to ensure data accuracy and integrity across all business intelligence activities.
    • Product Development Support: Provide actionable insights to the product development team to identify and implement product enhancements and innovations.
    • Continuous Improvement: Stay up-to-date with emerging trends and best practices in business intelligence, data analytics, and market analysis to keep our systems and processes cutting-edge.

    Qualifications:

    • Bachelor’s degree in Data Science, Business Analytics, Statistics, Mathematics, Computer Science, or a related field.
    • Proven experience in business intelligence, data analysis, and data visualization.
    • Proficiency in business intelligence tools (e.g., Tableau, Power BI) and data analysis software.
    • Strong analytical skills with the ability to identify patterns, trends, and insights from complex data sets.
    • Experience in data modeling, database management, and data quality metrics.
    • Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
    • Knowledge of market trends, customer behavior analysis, and performance metrics.
    • Strong organizational skills and attention to detail.

    Preferred Qualifications:

    • Experience in the fintech or technology industry.
    • Familiarity with sales forecasting, KPI analysis, and marketing strategy development.
    • Advanced skills in SQL, Python, or other data analysis tools.

    Method of Application

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Business Intelligence Analyst at Palmpay

    Business Intelligence Analyst at Palmpay

    Business Intelligence Analyst at Palmpay

  • Apply: POS Inspection officer at Palmpay Limited

    Apply: POS Inspection officer at Palmpay Limited

    POS Inspection officer at Palmpay

    About Palmpay Limited

    PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.

    Summary

    • Company: Palmpay Limited
    • Job Title: POS Inspection officer
    • Job Type: Full Time
    • Qualification: OND/BA/BSc/HND
    • Location: Ikeja, Lagos, Nigeria
    • Deadline: Not Specified

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    Job Title: POS Inspection officer

    Get Job Alert from Big Companies, Click Here to Download Jobs App

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    JOB PURPOSE

    • As a POS Inspection officer, you would be responsible for carrying out different kinds of PALMPAY agent support, leveraging on your experience and our standard operating procedures to help in identifying, preventing, and resolving agent support issues.
    • You would also be responsible for visiting agents to resolve their issues in their location. They could have issues related to their POS, a transaction issue (chargeback or disputes), or customer service inquiries. You have to understand transaction processing and the agent banking business to proffer solutions.
    • You will work towards reactivating inactive agents and improving the performance of suboptimal performing agents.
    • You are expected to work with the highest integrity as any falsified information provided during verification would be considered fraud and the relevant legal processes would be initiated.

    Job Responsibilities

    • Conduct physical visits to inactive and underperforming agents to address and resolve their issues.
    • Troubleshoot and resolve POS device problems, transaction disputes, and general service inquiries at the agents’ locations.
    • Prepare and submit detailed daily reports on activities, including issues identified and resolutions provided.
    • Work to reactivate dormant agents and enhance the performance of agents with suboptimal activity.
    • Perform all other functions as may be assigned by a supervisor.

    Qualifications

    • A minimum of an OND in any business-related discipline
    • Experience in POS terminal repair is an added advantage.
    • Relevant experience in a Fintech
    • Proficiency in using Microsoft Office applications.
    • Strong organizational and time management skills to prioritize tasks and meet deadlines.
    • Effective written and verbal communication skills to collaborate with cross-functional teams.
    • Ability to work independently and as part of a team with a proactive and solution-oriented approach.
    • In-depth geographical knowledge of the local environment

    Relevant Skills

    • Apt attention to details
    • Proven simple/complex analytical skills
    • Good communication, presentation and interpersonal skills
    • Agility and perseverance

    Compensation and Target
    As a POS Inspection officer, you will be responsible for meeting the following performance targets:

    • Visit a minimum of 10 agents per day and resolve their issues (200 per month)
    • Win back 10 losing or suboptimal agents and stem the inactivity of terminals.

    Compensation:

    • Base salary of 75,000 naira per month
    • Transport allowance of 25,000 naira per month

    Method of Application

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    POS Inspection officer at Palmpay

    POS Inspection officer at Palmpay

    POS Inspection officer at Palmpay

  • Apply: POS Business Support Analyst at Palmpay Limited

    Apply: POS Business Support Analyst at Palmpay Limited

    POS Business Support Analyst at Palmpay

    About Palmpay Limited

    PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.

    Summary

    • Company: Palmpay Limited
    • Job Title: POS Business Support Analyst
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Lagos, Nigeria
    • Deadline: Not Specified

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    Apply: 2024 Graduate Trainee Program at ETL Engineering Services Limited

    Apply: Latest First Bank Recruitment 2024

    Apply: 2024 Graduate Trainee at Beyond Credit Limited

    Apply: Olam Agri Recruitment 2024 for Nigerian Graduates

    Job Title: POS Business Support Analyst

    Get Job Alert from Big Companies, Click Here to Download Jobs App

    IQ challenge, play and earn money if you can score 50%.

    • $130,000 in Cash Prizes up for Grabs, Click Here to Register.
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    Requirements:

    • Good Knowledge and Understanding of Competitors Policies (both pricing and products policies)
    • Good Knowledge and Understanding of CBN Policies (both old and new policies)
    • Understanding of PalmPay policies and update when necessary

    Responsibilities

    • Report any competitive market information or research for the business
    • Getting new update about Competitors
    • Organize data and generate information from Competitors
    • Analyze market trends, check competitors’ activities, give feedback in order to identify opportunities for product enhancement and service improvement.

    Method of Application

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    POS Business Support Analyst at Palmpay

    POS Business Support Analyst at Palmpay

    POS Business Support Analyst at Palmpay

  • Apply: Customer Service Representative at Medvron Group

    Apply: Customer Service Representative at Medvron Group

    Customer Service Representative at Medvron Group

    About Medvron Group

    Medvron Group houses various assessment techniques that help organizations in new employees selection as well as existing employees development.

    Summary

    • Company: Medvron Group
    • Job Title: Customer Service Representative
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Lagos, Nigeria
    • Salary: ₦150,000 – ₦200,000/month
    • Deadline: 10th October, 2024

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    Job Title: Customer Service Representative

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    Job Description

    A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

    Responsibilities 

    • Manage large amounts of incoming phone calls.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Provide accurate, valid and complete information by using the right methods/tools.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

    Requirements 

    • Proven customer support experience or experience as a Client Service Representative
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation Skill.
    • Ability to multi-task, prioritize, and manage time effectively.

    Method of Application

    Interested and qualified candidates should forward their CV to: cvdesk@medvrongroup.com.ng using the position as subject of email.

    Customer Service Representative at Medvron Group

    Customer Service Representative at Medvron Group

  • Apply: Business Development Associate at Medvron Group

    Apply: Business Development Associate at Medvron Group

    Business Development Associate at Medvron Group

    About Medvron Group

    Medvron Group houses various assessment techniques that help organizations in new employees selection as well as existing employees development.

    Summary

    • Company: Medvron Group
    • Job Title: Business Development Associate
    • Job Type: Full Time
    • Qualification: BA/BSc/HND
    • Location: Lagos, Nigeria
    • Salary: ₦150,000 – ₦200,000/month
    • Deadline: 10th October, 2024

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    Job Title: Business Development Associate

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    Job Description

    We are looking for an energetic Business Development Associate to join our team! As a Business Development Associate, you will be responsible for conducting market research, promoting company products and building client relationships.

    Responsibilities

    • Developing and executing strategic sales plans.
    • Identifying and developing new business opportunities.
    • Working closely with the senior management team to ensure that all stakeholders are informed of the progress of the sales team.
    • Ensuring that all business development activities are coordinated and executed in a timely manner.
    • Documenting the sales process and creating proposals and presentation material.

    Requirements

    • Minimum of 1 – 3 years 
    • Minimum of a Bachelor’s Degree in Business or Marketing.
    • Experience in customer relationship management and Proficiency in MS Office and relevant software is an added advantage.
    • Excellent oral and written communication skills.
    • Ability to build and maintain relationships with clients.
    • Ability to quickly learn and use new technology
    • Strong business skills.
    • Ability to work well in a team and independently.
    • Strong leadership and people management skills.

    Method of Application

    Interested and qualified candidates should forward their CV to: cvdesk@medvrongroup.com.ng using the position as subject of email.

    Business Development Associate at Medvron Group

    Business Development Associate at Medvron Group

    Business Development Associate at Medvron Group

  • Apply: 2024 Entry Level Recruitment at Carbon

    Apply: 2024 Entry Level Recruitment at Carbon

    Customer Success Associate at carbon

    About Carbon

    Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years. Carbon has operations in Ghana, Kenya, and Nigeria, supported by a talented team spread between Lagos, Nairobi, London, Argentina, and Palo Alto so we operate with a remote-first mindset.  

    Summary

    • Company: Carbon
    • Job Title: Customer Success Associate
    • Job Type: Full Time
    • Qualification: OND/BA/BSc/HND
    • Location: Lagos. Lagos (Hybrid)
    • Benefits: Health Insurance, Life Insurance, Offer a remote working option, etc.
    • Deadline: Not Specified

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    Job Title: Customer Success Associate

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    About the role

    • As a Customer Success Agent, you will play a vital role in providing excellent customer service to our customers.
    • You will be responsible for communicating with customers through various channels, such as phone, email, and chat, and resolving customer issues in a timely and efficient manner.

    Responsibilities

    • Deliver prompt and effective customer service through various communication channels using our support tool [Zoho].
    • Listen actively to customers and ask relevant follow-up questions to understand their needs.
    • Resolve customer issues in a timely and effective manner.
    • Provide helpful solutions to customers to exceed their expectations.
    • Document customer interactions and feedback accurately.
    • Collaborate with other teams to escalate and resolve complex customer issues.
    • Utilize data and metrics to improve processes and decision-making.

    Requirements

    • Passion for providing exceptional customer service
    • Strong communication skills, both written and verbal
    • Ability to multitask and prioritize tasks effectively
    • Excellent problem-solving skills
    • Attention to detail and accuracy in documentation
    • Familiarity with using customer service software and tools is a plus
    • Ability to work in a fast-paced and dynamic environment
    • No prior experience is required, but some background in customer service or related fields is a plus.

    Benefits

    • A great and upbeat work environment populated by a multinational team.
    • Potential to work in different geographies.
    • Health Insurance.
    • Life Insurance
    • Career development & Growth.
    • Offer a remote working option.

    Recruitment process

    • Call with People team
    • Case Study ( Assessment)
    • Interview

    Method of Application

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Customer Success Associate at carbon

    Customer Success Associate at carbon

    Customer Success Associate at carbon

  • Apply: Quality Assurance Technician at PZ Cussons

    Apply: Quality Assurance Technician at PZ Cussons

    Quality Assurance Technician at PZ Cussons

    About PZ Cussons

    PZ Cussons embodies a culture defined by its core values encapsulated in the acronym “BEST,” a reflection of the collective aspirations of its people. They strive to be BOLD, fearlessly passionate, open, honest, and deeply proud of their individual identities within the organization. Energized by an ENERGETIC spirit, they embrace dynamism, proactivity, adaptability to change, and a forward-thinking approach. With a STRIVING mindset, they continuously elevate standards, drive performance, set ambitious goals, and consistently aim for greater achievements. TOGETHER, as a unified family, they value inclusivity, support, mutual respect, empowerment, and find genuine joy in collaborating harmoniously, celebrating the diverse voices within their community.

    Summary

    • Company: PZ Cussons
    • Job Title: Quality Assurance Technician
    • Job Type: Full-time
    • Qualification: BA/BSc/HND
    • Location: Lagos
    • Deadline: 24th October, 2024

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    Job Title: Quality Assurance Technician

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    Job Responsibilities

    • Carry out prompt quality Control activities cutting across in-process checks, results from the laboratory and inspection of final packaging quality of finished goods.
    • Take charge of all production activity as regards quality per shift and enforces good hygiene during production.
    • Conduct final inspection on products in store and ensure that status labels are well placed on products and materials.
    • Involve in the full coverage of the entire manufacturing processes by   monitoring and controlling of the quality of intermediates and finished products.
    • Anchors the responsibility of ensuring that manufacturing batch records and Lot   packaging records are filled adequately to ensure complete documentation.
    • Generate routine QA compliance   shift reports and communicates all non-compliance observations and the corrective action taken in the reports as well.
    • Carry out the withdrawal of retain samples for storage to ensure representative retention of Products before the expiration of such products and ensuring full inventory of retained samples with GMP expectations on documentation.
    • Partake in all trouble shooting activities that may occur on production lines to ensure that the root cause is identified and solution found without compromising quality.
    • Carry out the general quality inspection of finished goods/raw materials in the warehouse and other storage rooms to ensure finished goods/raw materials are kept at specified storage conditions.
    • To ensure compliance with relevant QMS, Food Safety, OHS & EMS policies and procedures. To identify and rate aspects for the departmental (QA) activities and develop programs where necessary, to help control those aspects that could have adverse impact on the environment.

    Method of Application

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Quality Assurance Technician at PZ Cussons

    Quality Assurance Technician at PZ Cussons