Hello there! Please Note: If you click on a link and it takes you to a new tab with ad, please click the back button, then click on the link again to visit the official website.
Last updated:

Customer Service Officer at Palmpay

About Palmpay Limited

PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.

Summary

  • Company: Palmpay Limited
  • Job Title: Mandarin Speaking Operations Analyst – Customer Service
  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Location: Lagos, Nigeria
  • Deadline: Not Specified

Shop your favorite products at incredibly low prices—click here now!

Click Here to get Jumia voucher, Click here to get upto 50% discount on your this Jumia products or Jumia festival offers.

Get Promo Codes (Upto 90% discount) to Shop Online AliExpress.

Apply: 2024 Graduate Trainee Program at ETL Engineering Services Limited

Apply: Latest First Bank Recruitment 2024

Apply: 2024 Graduate Trainee at Beyond Credit Limited

Apply: Olam Agri Recruitment 2024 for Nigerian Graduates

Job Title: Mandarin Speaking Operations Analyst – Customer Service

Get Job Alert from Big Companies, Click Here to Download Jobs App

IQ challenge, play and earn money if you can score 50%.

  • $130,000 in Cash Prizes up for Grabs, Click Here to Register.
  • Click Here to Join our Real and Demo Trading Competitions. No Entry fee.
  • Click Here to Follow, Copy and Earn.
  • Get upto $5000 trading Bonus. Click Here to Register.
  • Earn Upto 50% Profit Share, Click Here to Register

Free Forex Tutor App, Click Here to Download App.

Free Forex Course, Join Now.

KEY RESPONSIBILITIES:

Data Analysis and Reporting:

  • Collect, analyze, and interpret data to identify trends and insights.
  • Prepare reports and presentations to communicate findings to management.
  • Monitor key performance indicators (KPIs) and develop metrics to track operational performance.

Process Improvement:

  • Identify areas for process improvement and operational efficiency.
  • Develop and implement strategies to enhance workflow and reduce costs.
  • Collaborate with cross-functional teams to streamline operations.

Market and Business Research:

  • Conduct market research and analysis on Mandarin-speaking regions.
  • Stay updated on industry trends and the competitive landscape.
  • Provide insights to support strategic decision-making.

Communication and Coordination:

  • Serve as a liaison between the company and Mandarin-speaking clients or partners.
  • Facilitate communication and coordination with stakeholders in Mandarin-speaking regions.
  • Ensure accurate and timely translation of documents and communications.

Project Management:

  • Support project planning and execution.
  • Monitor project timelines and deliverables.
  • Ensure projects are completed on time and within budget.

Compliance and Risk Management:

  • Ensure compliance with local regulations and company policies.
  • Identify potential risks and develop mitigation strategies.
  • Conduct regular audits and reviews to ensure operational integrity.

QUALIFICATIONS:

Language Proficiency:

  • Fluency in Mandarin (both written and spoken). THIS IS A MUST HAVE

Education:

  • Bachelor’s degree in Business Administration, Operations Management, Economics, or a related field.

Experience:

  • Proven experience in operations analysis, process improvement, or a related role.
  • Experience working in or with Mandarin-speaking regions is preferred.

Skills:

  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and projects simultaneously.
  • Attention to detail and strong organizational skills.

Method of Application

(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

Important: See Helpful Career Resources

Customer Service Officer at Palmpay

Customer Service Officer at Palmpay

Customer Service Officer at Palmpay

Top