About FairMoney
Support Analyst at FairMoney
FairMoney, a pioneering mobile banking institution, specializes in providing credit to emerging markets, primarily operating in Nigeria. It has secured substantial funding of approximately €50 million from renowned global investors. With an international presence in various countries, including France, Germany, and India, FairMoney is actively developing a mobile banking platform and point-of-sale (POS) solution designed for emerging markets. Their services range from digital microcredit to current accounts, savings accounts, debit cards, and state-of-the-art POS solutions, serving both merchants and agents.
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Summary
- Company: FairMoney
- Job Title: Support Analyst
- Job Type: Full Time
- Qualification: HND/BA/BSC
- Location: Lagos
- Deadline: Not Specified
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Job Title: Support Analyst
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How it is to be a Support Analyst at Payforce by FairMoney
As a Support Analyst, you will play a pivotal role in the management and optimization of our Point of Sale (POS) operations. Your responsibilities will include ensuring the seamless functioning of POS terminals and delivering exceptional support to our customers and partners. This position demands a keen eye for detail, technical proficiency, and exceptional communication skills.
Role and Responsibilities
Planning and Distribution of POSs:
- Understanding the company’s overall concept, including the brand, customer base, product goals, and all service-related aspects.
- Engaging with customers or clients, providing service support.
- Executing actions to enhance customer service and internal processes.
- Learning and becoming proficient in internal software systems.
- Assisting in creating performance reports.
POS Terminal Management:
- Executing the process of Un-mapping, Re-Mapping, Sponsor mapping, and assigning terminals.
- Deployment of terminals to managers.
- Providing POS support to Growth Managers and Customer Service.
- Managing SIM cards.
- Handling branding materials and their distribution.
Requirements
- Bachelor’s degree in Business Administration, Engineering, Logistics, or a related field with at least 2 years of relevant domain experience.
- Strong technical skills and the ability to troubleshoot hardware and software issues.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work both independently and as part of a team.
- Knowledge of payment industry regulations and security standards is a plus.
- Experience with call handling is desirable.
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Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
Recruiting Process
- A screening call with the Senior Recruiter for 30 minutes
- Interview with the hiring manager for 45- 60 minutes
- A case study might be applied to evaluate technical skills
Deadline
Not Specified
Method of Application
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources
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