Apply: Relationship Officers at Fidelity Bank

Relationship Officers at Fidelity Bank

About Fidelity Bank

Fidelity Bank is a prominent commercial bank in Nigeria, serving over 7.2 million customers through its 250 business offices and various digital channels. With a focus on specific corporate banking sectors, Micro, Small, and Medium Enterprises (MSMEs), the bank is actively implementing a digital-based retail banking strategy. This approach has led to significant growth in savings deposits, with over 57 percent customer enrollment in the Bank’s flagship mobile/internet banking products over the last 12 years. Originally established as a Merchant Bank in 1988, Fidelity Bank converted to Commercial Banking in 1999 and achieved Universal Bank status in February 2001. The current structure results from a merger with former FSB International Bank Plc and Manny Bank Plc in 2005. The bank is quoted on the Nigerian Stock Exchange (NSE).

Summary

Company: Fidelity Bank
Job Title: Relationship Officers
Job Type: Full Time
Qualification: BA/BSc/HND/MSC
Qualification: Minimum educational level – bachelor’s degree in social science or humanities or HND with a Master’s Degree
Experience: Minimum of 1 year of working experience
Location: Lagos and Southwest
Deadline: Not Specified

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Job Title: Relationship Officers

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Job Objective(s)

Assist customers get value for their money, make the right choices, and make their money work for them.
Be the number one resource for customers to get advice on their account.
Speaking with customers would also be a large part of your day-to-day work either over the phone or face to face in addition to providing solution to their financial needs.

Duties & Responsibilities

Ensure adequate adherence to Credit policies, processes, and procedures, book deals for new deposits within 24 hours.
Follow up on processing of roll-over of investments and delivery of investment letters to customers within 24 hours of maturity.
Responsible for opening new accounts and follow-up on outstanding documentation.
Follow up on customer’s requests such as pay-in cheques, collect cash, process drafts, process transactions, etc.
Update new deposits and new accounts on the system daily.
Responsible for recording new accounts, deposits and FX transactions daily.
Make daily/periodic reports to the Branch Leader on marketing activities and/or prompt potential businesses in pipeline needing senior support, including other reports as may be required by Management from time to time.
Participate in all marketing plans and strategy development initiatives of the Branch Leader that will increase the market share/market penetration of the Branch.
Ensure prompt response to internal correspondences i.e. memos/mails from within the Bank requiring your attention and/or response.
Ensure sound work attitude, good working relationship with your supervisor/ colleagues and above all, your integrity/character must be above board.
Carry out any other duty that may be assigned to you from time to time by the supervisor.