About Nestlé
Nestlé, the world’s largest food and beverage company, comprises 308,000 employees driven by the goal of improving lives and promoting a healthier future. Their values center on respect for self, others, diversity, and the future. Operating in 85+ countries with 413 factories, Nestlé offers a dynamic global work environment and diverse opportunities across businesses and geographies. Learn more at www.nestle.com.
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Summary
- Company: Nestlé Nigeria
- Job Title: Information Technology Coordinator
- Location: Nigeria Head Office, Ilupeju, Lagos. See other Jobs in Lagos.
- Job Type: Full-Time. View other Full Time Jobs.
- Qualification: HND/BSC
- Deadline: 28 August, 2023.
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Job Title: Information Technology Coordinator
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Position Summary
- We are Nestlé Nigeria Plc. and are proud to be the largest operating market of Nestlé Central West Africa Region. Our passionate, collaborative and entrepreneurial-minded team work together to achieve our objectives while fostering an atmosphere that promotes individual growth, wellness and inclusiveness.
- Nestlé Nigeria is currently looking for an IT Coordinator, reporting to the ITC Lead for the country/cluster. Responsible for providing a professional end-user support in resolution of problems related to IT platforms to restore the appropriate services to the User in a timely fashion in accordance with agreed Service Level Objectives (SLO). Full second level responsibility for all IS/IT issues at site.
Responsibilities
- Ensures all technical/process support for PC’s issues that cannot be resolved by the Service Desk and handle escalated problems with solutions that require in-depth troubleshooting and analysis.
- Ensures detailed explanations of user problems and call resolutions are entered into the Problem Management System.
- Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned.
- Manages other on-site IT infrastructure that cannot be resolved remotely under instruction of the GISIT or IT support from the region
- Install and replace new workstations (including moves and changes). Maintain, modify and enhance existing workstations using SNOW Standards.
- Configures setup and diagnose performance of workstations.
- Assists the ITC Lead in Implementing group corporate IT security standards and policies across all systems.
- Assists in the implementation of new information systems, which may replace or augment the current application set.
- Handles all tasks related to backup of the servers on site according to GLOBE/IT standards and processes
- Leads or participate in team projects that enhance the quality or efficiency of support and assist other resolution groups in support of major or complex incidents.
- Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
- Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
- Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures.
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Requirements
- Bachelor’s degree or its equivalent in Computer Science or Information Technology. Relevant Professional Certification will be an added advantage.
- 2 years’ technical experience in systems hardware, LAN, WAN, telephony.
- Service delivery orientation, including prioritization and scheduling.
- Good communication skills with demonstrated clarity in spoken and written words with fairly good knowledge of English language.
- Ability to collaborate effectively with Process Teams, Security team, Operations, Infrastructure and third-party providers & development teams.
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We Offer
- Interesting and challenging work in an international company – a branch of worldwide and well recognized FMCG concern
- Possibility to work in a dynamic team of professionals and leaders
- Possibility to work with challenging projects and responsible tasks
- Atmosphere full of respect, professionalism and excitement
- Possibility of development & career advancement
Deadline
28 August, 2023
Method of Application
Apply by clicking on the “Apply now” button, follow the steps and attach a copy of your CV. We will be considering applicants as they apply, so please do not delay in submitting your application. Only shortlisted applicants will be contacted.
