2024 Graduate Program at IpNX Nigeria Limited

About ipNX

ipNX is a rapidly growing Information and Communications Technology (ICT) company in Nigeria. They offer high-speed internet services with unlimited browsing, a strong and reliable connection, and provide customers with a free phone line for cost-effective calls. Their mission is to provide world-class ICT services to individuals, homes, and businesses across Nigeria.

Summary

  • Company: ipNX
  • Job Title: Graduate Network Support Engineer
  • Locations: Lagos
  • Qualification: HND/BSC
  • Job Type: Full Time
  • Application Deadline: Not Specified

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Job Title: Graduate Network Support Engineer

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Purpose of the Job

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

  • Incident Management (First Call Resolution)
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaint/ open tickets to closure
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports

Educational Qualifications & Functional Skills

  • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
  • CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.

Work Experience

  • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning

Application Deadline

Not Specified

Method of Application

Interested and qualified candidates should forward their CV to: resumes@ipnxnigeria.net using the position as subject of email.

2024 Graduate Program at IpNX Nigeria Limited

2024 Graduate Program at IpNX Nigeria Limited

2024 Graduate Program at IpNX Nigeria Limited

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