Applications are invited from suitable and qualified candidates for the Position of (Remote Job) Head of Collections – Strategy, Transformation & Performance at FairMoney.
About FairMoney
FairMoney is a digital financial services company that provides quick loans, mobile banking, and payment solutions to individuals and small businesses in Nigeria. Founded in 2017, the company operates through a user-friendly mobile app that enables customers to access instant credit, savings accounts, bill payments, and fund transfers without traditional banking barriers. FairMoney uses data-driven technology and streamlined processes to offer fast approvals and flexible financial services. By expanding access to digital credit and everyday banking tools, FairMoney supports financial inclusion and helps customers manage their money more efficiently.
Summary
- Company: FairMoney
- Job Title: Head of Collections – Strategy, Transformation & Performance
- Job Type: Full Time
- Qualification: BA/BSc/HND/Msc
- Location: Remote
Job Title: Head of Collections – Strategy, Transformation & Performance
Job Description
End-to-End Ownership:
- Full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics
- Own outcomes, not activities or excuses
- Actively shape upstream inputs (Risk, Product, CX, Tech) to improve downstream collections performance
Strategy & System Design:
Design and execute a multi-horizon collections strategy:
- Short-term cash optimisation
- Mid-term recovery improvement
- Long-term customer behaviour change
Build structured approaches to:
- Early vs late-stage collections
- Segmentation-driven treatment strategies
- Behavioural and incentive-based interventions
Introduce clear experimentation frameworks (control vs test, ROI-driven rollouts)
Data-Led Decision Making:
Use data to drive decisions:
Partner deeply with Risk and Data Science on:
- Roll-rate optimisation
- Behavioural analytics
- Treatment effectiveness measurement
- Unit economics and ROI of collections actions
- Demand transparent, decision-ready reporting with clear accountability
Team & Bench Strength:
- Build a high-calibre leadership bench within Collections
- Upgrade talent decisively where required
- Develop leaders, not just agents
- Create a culture of accountability, ownership, and continuous improvement
Cross-Functional Leadership:
- Actively influence Product, Risk, Tech, and CX — do not wait for alignment
- Challenge constructively where design or policy decisions harm recoveries
- Be a respected, firm voice at senior leadership and ExCo forums
Customer & Brand Balance:
- Improve collections outcomes without damaging long-term customer value
- Reduce escalations through system fixes, not firefighting
- Balance firmness with fairness through smarter design, not leniency
Time-Bound Success Expectations:
First 90 Days (Stabilise & Diagnose):
- Take full ownership of collections performance and escalations
- Establish clear visibility on cash, arrears, roll-rates, and recovery drivers
- Identify and begin fixing the highest-impact structural blockers
- Deliver a credible, data-backed transformation roadmap with priorities and owners
- Reset accountability standards and leadership expectations within the team
First 6 Months (Deliver Step-Change):
Demonstrate measurable improvement in:
- Cash collected
- Cash-to-arrears and cash-to-instalment ratios
- Late-stage roll-rates
- Implement segmentation-driven treatment strategies at scale
- Reduce escalations and repeat failure points through system and process redesign
- Strengthen leadership bench with clear successors and upgraded capability
See Also:
Requirements for the Position of (Remote Job) Head of Collections – Strategy, Transformation & Performance at FairMoney
- Minimum of first degree in any related field of study.
- Senior leadership experience in collections within lending, fintech, or credit-led businesses
- Proven track record of turning around or materially improving collections performance
- Experience operating in data-rich, fast-moving environments
Mindset & Traits:
- Builder, not caretaker
- Strong personal ownership — “the buck stops with me”
- Comfortable with ambiguity and transformation
- Proactive, commercially minded, and decisive
- Willing to challenge peers and leadership when required
- Low tolerance for excuses; high tolerance for accountability.
Benefits
- Private Health Insurance.
- Pension Plan.
- Paid Time Off.
- Hybrid Work Model.
- Training & Development.
Deadline
Not Specified
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