Customer Success Associate at carbon
About Carbon
Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years. Carbon has operations in Ghana, Kenya, and Nigeria, supported by a talented team spread between Lagos, Nairobi, London, Argentina, and Palo Alto so we operate with a remote-first mindset.
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Summary
- Company: Carbon
- Job Title: Customer Success Associate
- Job Type: Full Time
- Qualification: OND/BA/BSc/HND
- Location: Lagos. Lagos (Hybrid)
- Benefits: Health Insurance, Life Insurance, Offer a remote working option, etc.
- Deadline: Not Specified
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Job Title: Customer Success Associate
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About the role
- As a Customer Success Agent, you will play a vital role in providing excellent customer service to our customers.
- You will be responsible for communicating with customers through various channels, such as phone, email, and chat, and resolving customer issues in a timely and efficient manner.
Responsibilities
- Deliver prompt and effective customer service through various communication channels using our support tool [Zoho].
- Listen actively to customers and ask relevant follow-up questions to understand their needs.
- Resolve customer issues in a timely and effective manner.
- Provide helpful solutions to customers to exceed their expectations.
- Document customer interactions and feedback accurately.
- Collaborate with other teams to escalate and resolve complex customer issues.
- Utilize data and metrics to improve processes and decision-making.
Requirements
- Passion for providing exceptional customer service
- Strong communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Excellent problem-solving skills
- Attention to detail and accuracy in documentation
- Familiarity with using customer service software and tools is a plus
- Ability to work in a fast-paced and dynamic environment
- No prior experience is required, but some background in customer service or related fields is a plus.
Benefits
- A great and upbeat work environment populated by a multinational team.
- Potential to work in different geographies.
- Health Insurance.
- Life Insurance
- Career development & Growth.
- Offer a remote working option.
Recruitment process
- Call with People team
- Case Study ( Assessment)
- Interview
Method of Application
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
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