Apply: 2024 Entry Level Recruitment at Carbon

Customer Success Associate at carbon

About Carbon

Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years. Carbon has operations in Ghana, Kenya, and Nigeria, supported by a talented team spread between Lagos, Nairobi, London, Argentina, and Palo Alto so we operate with a remote-first mindset.

Summary

Company: Carbon
Job Title: Customer Success Associate
Job Type: Full Time
Qualification: OND/BA/BSc/HND
Location: Lagos. Lagos (Hybrid)
Benefits: Health Insurance, Life Insurance, Offer a remote working option, etc.
Deadline: Not Specified

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Job Title: Customer Success Associate

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About the role

As a Customer Success Agent, you will play a vital role in providing excellent customer service to our customers.
You will be responsible for communicating with customers through various channels, such as phone, email, and chat, and resolving customer issues in a timely and efficient manner.

Responsibilities

Deliver prompt and effective customer service through various communication channels using our support tool [Zoho].
Listen actively to customers and ask relevant follow-up questions to understand their needs.
Resolve customer issues in a timely and effective manner.
Provide helpful solutions to customers to exceed their expectations.
Document customer interactions and feedback accurately.
Collaborate with other teams to escalate and resolve complex customer issues.
Utilize data and metrics to improve processes and decision-making.

Requirements

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Passion for providing exceptional customer service
Strong communication skills, both written and verbal
Ability to multitask and prioritize tasks effectively
Excellent problem-solving skills
Attention to detail and accuracy in documentation
Familiarity with using customer service software and tools is a plus
Ability to work in a fast-paced and dynamic environment
No prior experience is required, but some background in customer service or related fields is a plus.

Benefits