Applications are invited from suitable and qualified candidates for the position of Assistant, Data, Platform and Growth Marketing at Stanbic IBTC Bank.
About Standard Bank (Stanbic IBTC)
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
Summary
- Company: Standard Bank (Stanbic IBTC)
- Job Title: Assistant, Data, Platform and Growth Marketing
- Locations: Lagos, Nigeria
- Job Type: Full Time
- Qualification: BA/BSc/HND/Msc
- Deadline: Not Specified
Job Title: Assistant, Data, Platform and Growth Marketing
Job Description
To actively moderate, monitor & manage reputational risk across the Banks Social Media platforms. To explore product/sales opportunities & assists with fulfilment of such opportunities including Adoption and retaining clients at risk of attrition. To actively engage clients coming through priority queue and resolves general queries and Executive complaints coming through social media Priority queue. To own & resolve any queries or complaints including high risk nature complaints on social media.
Job Responsibilities
- Develop and implement marketing programmes that target specific channels to promote the brand product offerings.
- Responsible for planning, implementing, managing and monitoring Stanbic IBTC’s brand across all available channels in order to increase awareness, sales and customer retention.
- Identify opportunities to improve the digital platform processes, documentation, templates and outputs in line with business requirements.
- Co-ordinate social content across multiple social communities and teams across all our business units.
- Collect customer data and analyse interaction and visits, and use this information to create comprehensive reports and improve future marketing strategies and campaigns.
- Coordinate the interaction between the stakeholders responsible for sub-projects of a Digital Marketing campaign.
- Translate approved digital media strategies into feasible digital marketing plans and activities and coordinate the implementation thereof within a multi-functional team.
See Also:
Qualifications for the position of Assistant, Data, Platform and Growth Marketing at Stanbic IBTC Bank
- University Degree
Experience
- 1-2 years experience in brand management and customer engagement on social media platforms. Exposure to Salesforce. Experience in business writing.
- 2-4 years experience in Client experience Management. Experience in dealing with customer queries and complaints within a financial institution.
Additional Information
Behavioural Competencies:
- Articulating Information
- Checking Things
- Convincing People
- Developing Expertise
- Directing People
- Establishing Rapport
- Examining Information
- Following Procedures
- Making Decisions
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Active Listening
- Difficult Calls Management
- Query Resolution
- Telephone Caller Handling
- Verbal Communication
Deadline
Not Specified
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