Applications are invited from suitable and qualified candidates for the Position of Sales Operations Executive at Palmpay Limited.
About Palmpay Limited
PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.
Summary
- Company: Palmpay Limited
- Job Title: Sales Operations Executive
- Location: Ikeja, Lagos
- Salary: 400k to 800k Gross
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Deadline: Not Specified
Job Title: Sales Operations Executive
Job Summary:
Palmpay BNPL is looking for a results-driven Sales Operations Executive to focus on driving new customer acquisition. This role will play a critical part in expanding our customer base, optimizing sales processes, and ensuring seamless onboarding for new clients. You will also manage operations for key accounts. This role will ensure seamless execution of client requirements, maintain strong relationships with high-value accounts, and support revenue growth through operational excellence.
Responsibilities:
Acquiring new customers:
1, Identify, qualify, and convert new prospects into active customers.
2, Collaborate with the marketing and sales teams to develop ad -generation strategies.
3, Track and report on sales pipeline, conversion rates, and acquisition performance.
4, Ensure smooth onboarding of new customers, including documentation and account setup.
5, Analyze market trends and competitor activities to refine acquisition strategies.
6, Work with finance and operations teams to ensure accurate order processing and billing.
Managing operations for key accounts:
1, Act as the primary operations contact for assigned key accounts.
2, Coordinate order processing, invoicing, and delivery to ensure service excellence.
3, Monitor account performance metrics, including sales targets, retention rates, and satisfactions cores.
4, Work closely with account managers to develop account-specific strategies and growth plans.
5, Resolve operational issues promptly to maintain strong client relationships.
6, Provide data-driven insights to support decision-making and account optimization.
7, Support contract renewals, upsell opportunities, and cross-functional collaboration
See Also:
Requirements for the Position of Sales Operations Executive at Palmpay Limited:
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
- 5-7 years of experience in sales operations, business development, or key account management.
- Proven track record of driving customer acquisition and managing operational processes.
- Strong understanding of sales processes, pipeline management, and CRM systems.
- Excellent analytical and reporting skills; ability to interpret data to drive decisions.
- Exceptional communication and interpersonal skills, with the ability to build lasting client relationships.
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and sales tools (e.g., Salesforce, HubSpot, or similar).
- Ability to work cross-functionally with marketing, finance, and operations teams.
- Highly organized, proactive, and results-oriented with a focus on operational excellence.
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