Applications are invited from suitable and qualified candidates for the Position of (Remote Job) Administrative Officer at FairMoney.
About FairMoney
FairMoney is a digital financial services company that provides quick loans, mobile banking, and payment solutions to individuals and small businesses in Nigeria. Founded in 2017, the company operates through a user-friendly mobile app that enables customers to access instant credit, savings accounts, bill payments, and fund transfers without traditional banking barriers. FairMoney uses data-driven technology and streamlined processes to offer fast approvals and flexible financial services. By expanding access to digital credit and everyday banking tools, FairMoney supports financial inclusion and helps customers manage their money more efficiently.
Summary
- Company: FairMoney
- Job Title: Dialer Administrator
- Job Type: Full Time
- Qualification: BA/BSc/HND/Msc
- Location: Remote, Nigeria
Job Title: Dialer Administrator
Role Description – Dialer Administrator (Collections & Recovery)
- This is a full-time, remote-based position in Nigeria, for a Dialer Administrator within the Collections & Recovery Sales team. The role focuses on data-driven optimization of outbound and inbound dialer campaigns to improve contact rates, agent productivity, and recovery outcomes. The analyst will generate actionable insights, monitor key dialer and operational metrics, and work closely with operations, dialer, CRM, and leadership teams to continuously refine dialing strategies and performance.
- The ideal candidate will bring deep hands-on experience with dialer systems, BigQuery, and Tableau, and will play a critical role in shaping data-led decision-making for collections operations.
Roles and Responsibilities
- Analyze outbound and inbound dialer performance to optimize:
Contact rates
Hit rates
Agent productivity
Recovery effectiveness - Build and maintain dashboards and reports in Tableau for operational and leadership consumption.
- Perform advanced analysis using BigQuery on large-scale datasets.
- Monitor daily, weekly, and monthly KPIs related to:
Dialer efficiency
Agent behavior
Calling strategies
List performance and intensity capping. - Identify trends, anomalies, and improvement opportunities in dialer and collections data.
- Partner with cross-functional teams (Dialer Ops, Collections, Tech, Product) to:
Translate insights into operational actions
Adjust dialing logic and strategies - Support experimentation, pilots, and optimization initiatives across campaigns.
- Ensure data accuracy, consistency, and reliability across reports and dashboards.
See Also:
Requirements for the Position of (Remote Job) Administrative Officer at FairMoney
- 5+ years of relevant experience in data analytics, preferably in collections, recovery, or contact center environments.
- Strong hands-on experience with Dialer systems (predictive, power, preview, inbound/outbound).
- Advanced proficiency in BigQuery, SQL.
- Strong expertise in Tableau (dashboard design, performance optimization, storytelling).
- Excellent analytical skills with the ability to interpret complex datasets and identify actionable trends.
- Solid understanding of statistics and data modelling techniques.
- Strong communication skills to clearly present insights to technical and non-technical stakeholders.
- Ability to work independently in a fast-paced, high-impact environment.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
Recruitment Process
- A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
- Technical interview with Dialer Administrator Team Lead 45-60 minutes.
- Final interview with Dialer Manager for 45-60 minutes.
Deadline
Not Specified
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