Applications are invited from suitable and qualified candidates for the Position of Relationship Manager at Eco Bank.
About Ecobank
Ecobank is a banking group primarily serving Middle Africa. They offer a wide range of banking services to various customers, including individuals, SMEs, corporations, governments, and financial institutions. Ecobank’s origins stem from the idea of creating a bank to serve West Africa and expand throughout the entire African continent. Established in 1986, Ecobank Nigeria is a key subsidiary of this leading independent African banking group.
Job Summary
- Company: Eco Bank
- Job Title: Relationship Manager, High Net Worth Individuals (HNWI)-Lagos Island
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Lagos, Nigeria
Job Title: Relationship Manager, High Net Worth Individuals (HNWI)-Lagos Island
Job Description
Key Responsibilities
Business & Financial Performance
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- Acquire new high-value clients in line with defined target market criteria
- Proactively develop and manage client relationships by anticipating needs and delivering tailored solutions, ensuring high client satisfaction and achievement of agreed performance targets
- Drive financial performance across assigned portfolios, including liabilities, assets, and wealth management products
- Ensure all client instructions are executed accurately, applying required checks and controls in collaboration with relevant departments
- Maintain strong knowledge of HNWI products and services, staying up to date with market developments
- Demonstrate a solid understanding of economic and financial markets, particularly fixed income and equities, as well as global wealth management trends
Customer Excellence
- Manage day-to-day client queries and ensure prompt resolution of issues within the team
- Uphold and embody the bank’s RACE-IT culture and service principles in all client interactions
- Deliver exceptional service to Premier clients, with zero tolerance for unresolved complaints
Leadership & People Management
- Track and provide weekly reports on portfolio performance at RM level
- Collaborate effectively with other Relationship Managers to drive productivity and shared success
- Work closely with Branch and Operations teams to deliver seamless and exceptional customer service
Process, Control & Operational Performance
- Ensure strict adherence to Operational Risk and Compliance guidelines, including KYC and AML requirements
- Continuously monitor the credit portfolio to maintain NPL levels at a maximum of 3%, and take prompt remedial action where necessary
Strategic Initiatives
- Execute and support strategic initiatives aimed at driving business growth and enhancing overall performance
See Also:
Requirements for the Position of Relationship Manager at Eco Bank
Experience & Qualifications
- Minimum of 5 years’ experience in a consumer banking-focused role
- Bachelor’s degree in a relevant discipline
- Skills, Capabilities & Personal Attributes
- Strong customer and market orientation with excellent networking ability
- Proven ability to set direction and drive execution
- Results-driven with a high level of ownership and accountability
- Excellent interpersonal, influencing, and communication skills
- Ability to engage and build relationships effectively with high-net-worth clients
Deadline
15th April, 2026
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