Applications are invited from suitable and qualified candidates for Manager Job at MTN Nigeria.
About MTN Nigeria
MTN Nigeria Communications PLC offers wireless telecommunication services, including roaming, Internet, bills payment, device financing, and SIM registration. Serving customers in Nigeria, MTN Nigeria is focused on “Leading digital solutions for Africa’s progress” as its Ambition 2025. This ambition aims at accelerated growth and faster deleveraging, positioning MTN for greater relevance by 2025. MTN has established strong core operations with the largest fixed and mobile network in Africa, a large registered customer base, extensive registration and distribution networks, and a formidable brand presence in its markets.
Summary
- Company: MTN Nigeria
- Job Opening: 2 Positions
- Job Type: Full Time
- Qualification: BA/BSc/HND/Msc
- Locations: Nigeria
Job Opening: 2 Positions
1. Job Title: Manager – Internal Opco Demand. Bayobab
Description
- The Manager – Internal OpCo Demand will focus on supporting OpCos with International Connectivity needs by collating OpCo inputs to forecast capacity demand, pricing international connectivity, lobbying cable consortia on behalf of OpCos and will be the central point of contact for OpCo capacity requests.
Responsibilities
The Manager – Internal OpCo Demand role will be accountable to achieve the following objectives:
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- Sell international capacity and connectivity to MTN OpCos across different infrastructure types and products, including submarine connectivity, satellite, and terrestrial backhaul outside the MTN footprint
- Ensure and manage accurate and up-to-date OpCo capacity demand forecasts by administering inputs from OpCos and sharing these reports with the subsea cable team, sourcing and partner management, and other stakeholders
- Liaise with the sourcing and partner manager to ensure that capacity is purchased according to the needs of the MTN OpCos and that demand can be met
- Support the OpCos in determining the need for international connectivity based on analysis of usage trends and the need for reliability and redundancy for the OpCo networks
- Manage settlement toward OpCos relating to Bayobab capacity delivery and support Finance with the billing process
- Provide support in coordinating delivery for OpCo international capacity needs, involving the appropriate Bayobab teams and project managing these requests
- Act as the central point of contact for ongoing OpCo support issues relating to submarine cable infrastructure, escalating appropriately within Ba and project managing fault resolution
- Identify Bayobab submarine connectivity pricing models by analysing the competitive environment from a global perspective and collating inputs from the OpCos on competitive offers received for international connectivity
- Gather OpCo terrestrial connectivity pricing, with focus on wholesale components for backhaul and last mile from cable landing stations
- Define overall Bayobab wholesale pricing across the subsea and terrestrial segments in collaboration with the OpCos, based on clear wholesale pricing principles (competitive pricing correlated with a cost-plus pricing approach)
- Provide support to OpCos in defining internal wholesale pricing with OpCo Finance and Technology teams based on wholesale pricing principles
- Provide support to Product Management teams on product development and pricing as it relates to multi-OpCo infrastructure
- Ensure in-depth knowledge, to support OpCo requirements, of different international connectivity systems and architecture elements, including subsea systems, IP-MPLS, GSM, GPRS, and other radio network elements
- Manage multiple relationships with vendors and suppliers, together with the rest of the team, in terms of service delivery capabilities, including knowledge of market trends to support OpCo requirements
- Ensure solution alignment to comply with required SLAs and/or QoS thresholds and other service metrics (Jitter/RTT/etc.)
See Also:
Requirements for Manager Job At MTN Nigeria
Education
- Minimum 4-year academic degree (BBA, Engineering / Computer Science)
Postgraduate qualification, MBA/Master’s (Economics, Engineering / Computer Science), preferred - English; French is an advantage
Experience
5+ years relevant commercial experience in the fixed-line international telecommunications industry, preferably in enterprise/carrier business
Competencies
- Able to work effectively with multiple stakeholders in a multicultural environment
- Strong analytical skills to adequately anticipate demand and make investment decisions
- A working knowledge of business practices
- Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development
- Ability to identify key issues in a situation and to think creatively and strategically when facing internal and external challenges
- Strong computer literacy
- Understanding of the connectivity infrastructure wholesale landscape with a focus on emerging markets
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2. Job Title: Senior Manager – Digital HR and Analytics. Bayobab
Job Description
At Bayobab, we are Lead with Care, Can-do with Integrity, Collaborate with Agility, Serve with Respect and Act with Inclusion. Bayobab formerly MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company founded in 2017, and an operating company in the MTN Group. Bayobab formerly MTN GlobalConnect manages MTN’s international and national major wholesale activities, in addition to offering reliable wholesale and infrastructure solutions for fixed connectivity and wholesale mobility solutions that include international mobile services, Voice, SMS, signaling, roaming and interconnect.
Mission/ Core purpose of the Job
To lead Bayobab Group’s HR digital transformation agenda by designing, implementing, and optimising HR technology, automation, AI-enabled solutions, workforce analytics, and reporting capabilities that improve employee experience, enhance operational efficiency, strengthen governance, and enable data-driven people decisions across the Bayobab footprint. This includes ownership of HR systems, automation initiatives, AI adoption, workforce reporting, dashboarding, data quality, and digital employee experience programmes. This purpose reflects Bayobab’s strategic direction towards HR automation, AI initiatives, Copilot adoption, workflow digitisation, enhanced reporting, and lean HR operating models.
Responsibilities
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
1. HR Digitisation & Technology Strategy
- Develop and execute the Bayobab HR Digitisation Strategy and roadmap.
- Drive continuous enhancement of Oracle HCM, Sage Payroll, ServiceNow and related HR technologies.
- Lead the evaluation and implementation of new HR platforms and digital solutions.
- Standardise HR processes through technology-enabled workflows.
- Partner with IT, Digital and Group HR teams on enterprise HR technology initiatives.
- Govern HR systems architecture and integration requirements.
2. Automation & Artificial Intelligence
- Identify and prioritise HR processes suitable for automation.
- Lead deployment of HR workflow automation using Power Automate, AI tools and other approved technologies.
- Drive adoption of HR AI solutions including Copilot and HR virtual assistants.
- Establish a Bayobab HR Automation Centre of Excellence.
- Quantify efficiency gains and ROI from automation initiatives.
- Develop AI governance standards for HR processes.
3. HR Data, Reporting & Workforce Analytics
- Own the HR reporting framework across Bayobab Group.
- Develop executive dashboards and people analytics solutions.
- Produce predictive workforce insights supporting business decision-making.
- Automate recurring HR reporting processes.
- Establish a single source of truth for HR data and KPIs.
- Ensure data integrity and reporting accuracy across all entities.
- Lead workforce analytics relating to: Headcount -Attrition – Diversity – Talent pipelines – Workforce planning – Productivity – Employee experience metrics
4. Employee Experience & Digital HR Services
- Design and implement digital employee journeys.
- Improve employee access to HR services through self-service solutions.
- Enhance onboarding, mobility, learning and employee lifecycle experiences.
- Reduce manual interventions and turnaround times in HR processes.
- Introduce digital-first HR service delivery models.
5. Governance, Data Quality & Compliance
- Establish HR data governance standards.
- Lead HR master data quality initiatives.
- Ensure compliance with MTN Group and local market requirements.
- Own HR reporting controls and audit readiness.
- Manage system security, access controls and segregation of duties.
6. Leadership & Capability Building
- Build digital and AI capability within HR teams.
- Lead the Bayobab HR Copilot Community of Practice.
- Coach HR teams on automation and data-driven decision-making.
- Promote continuous innovation across HR functions.
- Develop a culture of experimentation and digital transformation.
7. Strategy Development and Implementation as FibreCos HRBP
- Cascade the HR strategy to FibreCo Opcos aligned with the overarching business goals, under oversight of Bayobab Chief Human Resources Officer (CHRO)
- Oversee regular review of the HR strategy and roadmap, under oversight of the CHRO, to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Collaborate with Opco HR teams to ensure smooth and seamless transition to the FibreCo entity regarding impacted employees
- Ensure transition of people and HR go-live activities are completed in line with the overall project timelines
- Oversee onboarding of transitions/transferred employees to the new FibreCo entity
- Ensure effective implementation of HR policies in the FibreCo Opcos, ensuring that all Opcos comply with the set policies
- Where applicable provide advisory support to ensure regional employment and labour guidelines, laws and regulations are duly complied with
- Provide guidance and support to FibreCo Opco HR teams and liaise with Bayobab HR team internally
- Engage with Bayobab FibreCo business unit where required to support FibreCo Opco HR teams
Typical KPIs:
- Transformation: % HR processes digitised – % HR processes automated – Automation benefits realised
- Reporting: Dashboard adoption rate – Reporting accuracy – Reporting turnaround time
- Data: HR data quality score – Data completeness index – System adoption rate
- Employee Experience: Employee self-service utilisation – HR Helpdesk resolution time – Employee Experience score
- AI & Innovation: Copilot adoption within HR – Number of AI use cases deployed – Productivity savings achieved
Qualifications
Education
- Bachelor’s degree in human resources management, Information Systems, Data Analytics, or Management Information Systems.
- MBA or Post Graduate Diploma in Human Resources is advantageous
- Fluent in English
Experience
- 5+ years managerial experience in Human Resources leading HR Systems, HR Technology, Analytics, Automation or Digital Transformation initiatives
- Deep Knowledge in HR Technology: Oracle HCM – Payroll systems (Sage preferred) – HR portals and employee self-service platforms – Workflow management tools – IT Service Management platforms
- Experience working in a global/multinational enterprise with a good understanding emerging markets across diverse culture and geographies.
- Knowledge of local labour laws and employee regulations
Competencies
- HR Systems: Oracle HCM Cloud – HRIS administration – Payroll integrations – System testing (UAT) – Release management
- Analytics & Reporting: Power BI – Excel advanced analytics – SQL awareness- Workforce planning analytics – Predictive analytics
- Automation: Microsoft Power Platform – Power Automate – Workflow design – Process mapping
- AI & Digital: Microsoft Copilot – Generative AI applications – AI governance – Digital workplace technologies
- Skills: Relationship/People management, Analytics & interpretation, Project management, Conflict management, Continuous improvement, Delivery focused, Negotiations, Innovation, Relationship building, Presentation
Deadline
28th September, 2026
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