Applications are invited from suitable and qualified candidates for Manager Job at MTN Nigeria.
About MTN Nigeria
MTN Nigeria Communications PLC offers wireless telecommunication services, including roaming, Internet, bills payment, device financing, and SIM registration. Serving customers in Nigeria, MTN Nigeria is focused on “Leading digital solutions for Africa’s progress” as its Ambition 2025. This ambition aims at accelerated growth and faster deleveraging, positioning MTN for greater relevance by 2025. MTN has established strong core operations with the largest fixed and mobile network in Africa, a large registered customer base, extensive registration and distribution networks, and a formidable brand presence in its markets.
Summary
- Company: MTN Nigeria
- Job Opening: 3 Positions
- Job Type: Full Time
- Qualification: BA/BSc/HND/Msc
- Locations: Nigeria
Job Opening: 3 Positions
1. Job Title: Manager – Home Quality Assurance, Fixed Broadband
Location: Ikoyi, Lagos, South West Region, Nigeria
Reports To: Senior Manager – Total Quality Management
Division: Fixed Broadband
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About the Role
The Manager, Home Quality Assurance will drive quality management across the Fixed Broadband value chain. The role ensures compliance with service standards, improves customer experience, reduces cost-to-serve and churn, and protects revenue through strong quality governance and continuous improvement practices.
Key Responsibilities
- Manage and maintain process documentation across all Fixed Broadband departments, ensuring regular updates and compliance.
- Conduct spot checks to ensure adherence to defined operational processes.
- Track and measure SLA compliance across the customer journey.
- Ensure compliance with change management and quality assurance processes.
- Develop and implement quality assurance plans, including hazard analysis, monitoring procedures, corrective actions, and verification controls.
- Collaborate with Internal Audit & Forensic Services and regulators to close audit findings promptly.
- Manage SLAs and contracts with customers and vendors, including OLAs with IT, Network, and CRX teams.
- Oversee QA testing for new products, solutions, and business support systems.
- Monitor customer experience across products, services, delivery channels, and touchpoints.
- Implement Total Quality Management standards across process reviews and documentation.
- Approve or adjust quality gates for new products, vendors, and locations.
- Conduct field and system audits, including installation checks and configuration validation.
- Lead quality review sessions with Operations, NOC, and Fulfilment teams.
- Investigate quality breaches and lead post-mortem reviews.
- Run monthly vendor performance reviews and enforce performance incentives or penalties.
- Maintain audit readiness and regulatory compliance documentation.
Education & Qualifications
- First degree in Social or Management Sciences or related discipline.
- Membership of professional customer service or relations associations preferred.
- MBA/MSc or professional certification is an added advantage.
- Fluency in English required.
Experience
- 6–13 years’ professional experience.
- Minimum 3 years in telecoms, quality assurance, or service delivery.
- At least 3 years managing or supervising teams.
- Experience in customer service environments within telecommunications.
- Strong knowledge of SLA management and Total Quality Management (TQM).
- Advanced proficiency in customer management systems, incident tools, Microsoft Office, Visio, and Project.
- Strong Excel and PowerPoint skills.
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See Also:
2. Job Title: Manager – CVM Operations (Marketing)
Location: Nigeria
Reports To: Senior Manager – CVM Commercial and Operations
Division: Marketing
About the Role
The Manager, CVM Operations is responsible for executing Customer Value Management (CVM) strategies and ensuring seamless delivery of customer lifecycle campaigns and value propositions across all channels.
Key Responsibilities
- Support business requirement definition for CVM capability development projects.
- Contribute to offer creation and expansion of the offer catalog.
- Ensure timely execution of marketing campaigns.
- Maintain seamless performance of CVM systems and channels.
- Support integration of new and existing systems.
- Develop outbound and inbound marketing frameworks.
- Manage vendor relationships supporting outsourced applications.
- Implement customer decisioning logic and campaign rules.
- Manage outbound and inbound customer contact campaigns.
- Evaluate campaign performance and optimize decision-making rules.
- Enforce customer contact policies and ensure compliance.
- Measure campaign outcomes and report performance insights.
Education & Qualifications
- First degree in a relevant discipline.
- Industry certifications or postgraduate qualifications are an added advantage.
Experience
- 6–13 years’ experience overall.
- At least 1 year in a managerial role.
- 3–5 years in customer lifecycle or value management.
- Minimum 3 years telecom experience within CVM or IT teams.
- Experience in product development and offer creation.
- Strong leadership and change management skills.
- Experience managing IT systems and targeted CVM initiatives.
- Strong analytical and performance evaluation capabilities.
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3. Job Title: Manager – Customer Acquisition & Compliance
Location: Ikoyi, Lagos, South West Region, Nigeria
Reports To: Senior Manager – Customer Acquisition and Compliance
Division: Sales and Distribution
About the Role
The Manager, Customer Acquisition & Compliance will drive subscriber growth aligned with strategic objectives while ensuring compliant SIM registration operations and efficient distribution across all regions.
Key Responsibilities
- Develop business cases supporting investment decisions and ROI analysis.
- Support implementation of national sales strategies across regional channels.
- Plan and manage SIM card procurement and distribution based on forecasts.
- Monitor number allocation, acquisition plans, and deployment nationwide.
- Track SIM stock levels and manage distribution across regions.
- Oversee repair and swap processes for SIM registration kits.
- Ensure subscriber data accuracy, database security, and accessibility.
- Analyze regional trade channel performance and produce periodic reports.
- Conduct competitive market research on acquisition strategies.
- Identify new market opportunities and manage stakeholder relationships.
- Ensure effective execution of customer acquisition and SIM registration.
- Coordinate internal teams and external partners for seamless operations.
- Maintain continuous engagement with cross-functional stakeholders.
Education & Qualifications
- First degree in a relevant discipline.
- Master’s degree in Sales or Marketing is an added advantage.
- Fluency in English required.
Experience
- 6–13 years’ professional experience.
- Minimum 3 years in a specialized role with supervisory responsibilities.
- Experience working in medium to large organizations.
- Relevant project management experience.
Deadline
13th April, 2026
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