Applications are invited from suitable and qualified candidates for Jumia Nigeria Recruitment 2025.
About Jumia
Jumia is a marketplace, logistics service and payment service, operating throughout Africa. The logistics service enables the delivery of packages through local partners while the payment services facilitate the payments of online transactions. It has partnered with more than 100,000 sellers and individuals.
Summary
- Company: Jumia Nigeria
- Job Opening: 15 Position
- Job Type: Full Time
- Qualification: BA/BSc/HND/Msc
- Locations: Nigeria
Jobs at Jumia Nigeria Recruitment 2025
Job Opening: 15 Position
1. Key Account Manager at Jumia Nigeria
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2. Warehouse Manager at Jumia Nigeria
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3. Aftersales Team Lead at Jumia Nigeria
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4. Job Title: CS Sales Team Lead – Jumia
Job Objective
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As the Customer Support Team Lead, you will drive the performance, growth, and day-to-day operations of our frontline sales and service team. Combining strong leadership with a strategic approach to performance metrics, you will coach and empower agents to hit ambitious sales targets, enhance customer satisfaction, and navigate complex escalations.
What you will be doing:
- Lead and manage a team of Customer Service Sales Agents to meet or exceed individual and team sales targets, quotas, and performance metrics.
- Provide ongoing coaching, mentoring, and feedback to team members to improve sales effectiveness, customer service skills, and overall performance.
- Monitor and analyze sales performance data, including conversion rates, average order value, and customer satisfaction scores, and identify opportunities for improvement and development.
- Collaborate with the Customer Service Sales Manager to develop and implement sales strategies, tactics, and action plans to achieve business objectives and targets.
- Conduct regular team meetings, huddles, and training sessions to communicate goals, objectives, and expectations and ensure alignment with company policies and procedures.
- Handle escalated customer inquiries, issues, and complaints in a timely and professional manner, and provide support and guidance to team members as needed.
- Maintain accurate and up-to-date records of sales activities, customer interactions, and performance metrics in CRM systems or databases.
- Foster a positive and collaborative work environment within the team, and lead by example to inspire and motivate team members to achieve their full potential.
- Stay informed about product updates, promotions, and marketing campaigns, and effectively communicate them to team members and customers.
What we are looking for:
- Experience in sales or customer service, with demonstrated leadership and coaching skills.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Proven ability to meet or exceed sales targets and performance metrics in a fast-paced and dynamic environment.
- Ability to multitask, prioritize, and manage time effectively to meet deadlines and achieve goals.
- Experience with CRM systems, sales software, and other relevant tools and technologies.
- Flexibility to work evenings, weekends, or holidays as needed to support customer service and sales operations.
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5. Job Title: First Mile Hub Manager – Jumia (Full Time)
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Job Overview
The First Mile Hub Manager oversees the end-to-end operations of a First Mile hub at Jumia, managing agent workforce, pickup and package processing, and compliance with SLAs, while driving efficiency and service quality across the hub.
What You Will Be Doing
- Oversee day-to-day operations of the First Mile hub, ensuring efficient management of the agent workforce and pickup/package processing activities.
- Manage administrative and operational functions of the hub’s agency, including scheduling, resourcing, and workload distribution.
- Lead the training, onboarding, and integration of new officers and agents into hub operations.
- Ensure the associated operational hub complies with SLAs, escalating and resolving compliance gaps as they arise.
- Manage and maintain hub teams and logistics equipment, ensuring optimal utilization and upkeep.
- Oversee package search, tracking, and resolution of misrouted or delayed items.
- Manage the shipping and delivery of packages to logistics partners, ensuring timely handovers.
- Implement and monitor new projects and operational process changes within the hub, adapting quickly to shifts in business needs.
- Monitor hub performance against key metrics (pickup volumes, TAT, SLA adherence), taking corrective action where targets are missed.
- Lead, coach, and performance-manage hub team leads and agents.
- Build and maintain relationships with vendors and pickup partners operating within the hub’s catchment.
- Prepare and present regular reporting on hub performance, incidents, and operational issues to senior management.
- Ensure the hub operates in a demanding, fast-paced environment while maintaining flexibility and adaptability to changing priorities.
What We Are Looking For
- Bachelor’s degree or equivalent; additional training in logistics, operations, or supply chain management is a plus.
- Proven experience in a similar hub management, logistics, or first-mile operations role, including experience managing teams or supervisors.
- Strong leadership and people management skills, with proven ability to lead and develop agents and team leads.
- Proficiency in Microsoft Office and relevant logistics/tracking systems.
- Strong affinity for information systems and comfort working with operational tracking tools.
- Ability to work in a demanding, fast-paced environment with shifting priorities.
- Excellent interpersonal, listening, and diplomacy skills, with strong relay ability between frontline officers and management.
- Ability to lead cross-functional projects and process improvement initiatives.
- Strong problem-solving skills, with the ability to resolve operational issues and escalations promptly.
- Must have NYSC certificate or possess a valid exemption letter.
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6. Job Title: Inbound Team Lead – Jumia (Full Time), Abuja
Job Overview
The Inbound Team Lead will supervise and lead a team of inbound operators at Jumia, ensuring the efficient, accurate receipt, inspection, and storage of incoming goods and materials. This role oversees the full receiving process, from verifying shipments to coordinating with cross-functional teams, while driving productivity, safety, and team performance within the inbound area.
What You Will Be Doing
- Supervise and lead a team of inbound operators, providing guidance, support, and coaching to ensure efficient and accurate receipt, inspection, and storage of incoming goods and materials.
- Oversee the receiving process for incoming shipments, including verifying quantities, inspecting items for damage or discrepancies, and recording information accurately in inventory systems.
- Coordinate with cross-functional teams, including Purchasing, Inventory Management, and Operations, to prioritize receiving activities, resolve discrepancies, and process returns in a timely manner.
- Assign tasks and responsibilities to team members, ensuring equitable distribution of workload and adherence to standard operating procedures (SOPs) and safety guidelines.
- Train new team members on inbound processes, equipment operation, and safety procedures, ensuring they have the knowledge and skills required to perform their duties effectively.
- Monitor workflow and productivity levels within the inbound area, identifying opportunities for improvement and implementing measures to optimize performance and efficiency.
- Conduct regular inspections of inbound areas and equipment, ensuring compliance with safety standards, cleanliness, and organization, and addressing any maintenance issues or safety hazards promptly.
- Provide regular feedback and performance evaluations to team members, recognizing achievements, addressing performance issues, and identifying opportunities for development and growth.
- Foster a positive and collaborative work environment within the team, promoting open communication, teamwork, and accountability for results.
- Assist in maintaining accurate inventory records and documentation, reconciling inventory discrepancies, and conducting cycle counts and physical inventories as needed.
What We Are Looking For
- Proven experience in warehouse operations, inbound receiving, or a related field, with demonstrated leadership and supervisory skills.
- Strong knowledge of inbound receiving processes, including receiving, inspection, and inventory management, preferably in a fast-paced distribution or fulfillment center environment.
- Excellent communication and interpersonal skills, with the ability to effectively interact with team members, management, and stakeholders at all levels of the organization.
- Strong organizational and time management skills, with the ability to prioritize tasks, delegate responsibilities, and meet deadlines in a fast-paced environment.
- Ability to operate material handling equipment such as forklifts, pallet jacks, and hand trucks safely and efficiently; certification or training in equipment operation is a plus.
- Proficiency in using warehouse management systems (WMS) and other technology tools for inventory management and reporting.
- Flexibility to work variable shifts, including evenings, weekends, and holidays, as needed to support operational needs.
- Must have NYSC certificate or possess a valid exemption letter.
- Candidate must be based in Abuja.
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7. Job Title: Inventory Team Lead – Jumia (Full Time), Abuja
Job Overview
The Inventory Team Lead supervises a team of inventory operators at Jumia, ensuring accurate and efficient management of stock within the warehouse, from receiving through cycle counts and reporting.
What You Will Be Doing
- Supervise and lead a team of inventory operators, providing guidance, support, and coaching.
- Oversee receiving, storing, counting, and tracking of inventory levels, collaborating with cross-functional teams to optimize inventory processes.
- Assign tasks and responsibilities to team members, ensuring adherence to SOPs and safety guidelines.
- Train and mentor inventory operators on procedures, equipment operation, and safety protocols.
- Conduct regular cycle counts, physical inventories, and reconciliations to identify and resolve discrepancies.
- Monitor inventory levels and stock movements, updating records and generating KPI reports.
- Coordinate with external vendors and suppliers to manage inbound shipments and resolve receiving discrepancies.
- Assist in maintaining a clean, organized, and safe warehouse environment.
- Prepare and present regular reports on inventory performance to senior management.
What We Are Looking For
- Proven experience in warehouse operations or inventory management, with demonstrated leadership skills.
- Strong knowledge of inventory management principles and systems.
- Excellent analytical and problem-solving skills.
- Proficiency in inventory management systems (IMS), warehouse management systems (WMS), and related tools.
- Strong communication and interpersonal skills.
- Results-oriented mindset with a focus on continuous improvement.
- Flexibility to work variable shifts, including evenings, weekends, and holidays.
- Must have NYSC certificate or possess a valid exemption letter
- Candidate must be based in Abuja.
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8. Job Title: Last Mile Manager – Door Delivery – Jumia (Full Time), Rivers
Job Overview
The Last Mile Manager, Door Delivery leads and optimizes last-mile door delivery operations within their assigned region, managing delivery teams, hub-level performance, and third-party logistics partnerships to deliver a strong customer experience while meeting unit economics targets.
What You Will Be Doing
- Lead end-to-end door delivery operations for the assigned region, ensuring consistent service quality and on-time delivery performance.
- Oversee daily delivery operations, including route planning, driver allocation, capacity management, and delivery execution across hubs.
- Design and own the regional Last Mile unit cost strategy, balancing customer/vendor experience (CXP/VXP) targets with unit economics.
- Monitor performance against key KPIs — E2E delivery time, Pending Remittances, Closed Success Rate, Losses & Defectives, PUS Audit Score, and Customer Satisfaction — taking corrective action to meet or exceed targets.
- Lead the scale-up and expansion of last mile footprint within the region, including 3PL expansion, pickup station expansion, and Delivery Associate hiring.
- Own and manage the regional 3PL community, building and maintaining relationships with delivery partners and courier services.
- Manage and improve fleet management practices, team structure, and cost of operations within the region.
- Build a culture of best-in-class material handling across the region’s last mile hubs.
- Develop and manage the regional door delivery operational budget, analyzing delivery cost per package and implementing cost-reduction strategies.
- Coach, lead, and develop hub-level team leads and delivery associates.
- Act as the regional escalation point for high-impact delivery issues, customer complaints, or operational disruptions.
- Coordinate closely with First Mile, Warehouse Operations, Transport Management, 3PL, IT/Systems, and Customer Service teams to ensure seamless regional operations.
- Utilize data analytics and dashboards to detect trends, identify bottlenecks, and drive informed regional decision-making.
- Regularly review customer feedback within the region and design improvement plans to enhance the last-mile delivery experience.
- Prepare and present regional operational reports, insights, and recommendations to senior management.
What We Are Looking For
- Experience in logistics operations, last-mile delivery, or supply chain management, including experience in a managerial or team leadership role.
- Proven experience managing last-mile delivery operations, ideally in e-commerce, courier services, or retail distribution.
- Experience managing both in-house delivery teams and third-party logistics partnerships.
- Strong understanding of last-mile logistics, fleet management, and delivery network operations.
- Good knowledge of the logistical operations in the local market is a strong plus.
- Strong leadership and people management skills, with the ability to motivate and develop diverse teams.
- Strong analytical skills, with proficiency in Microsoft Office (Excel, PowerPoint, Word) and logistics tracking systems.
- Excellent problem-solving abilities, with the capacity to make quick decisions under pressure.
- Customer-centric mindset with a commitment to delivering exceptional service.
- Ability to work flexible hours, including weekends and holidays during peak periods.
- Must have NYSC certificate or possess a valid exemption letter.
- Candidate must be based in Port Harcourt.
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9. Job Title: Last Mile Team Lead – Door Delivery – Jumia (Full Time), Rivers
Job Overview
The Last Mile Team Lead supervises a team of last-mile delivery operators at Jumia, ensuring timely, accurate execution of door delivery operations, strong customer experience, and consistent KPI performance.
What You Will Be Doing
- Lead and supervise a team of Last Mile Delivery Operators/Associates to ensure timely and accurate execution of door delivery operations.
- Assign daily delivery tasks and routes based on workload, priorities, and customer requirements.
- Monitor driver-customer communication to ensure a positive delivery experience.
- Coach and develop delivery associates to improve day-to-day delivery productivity.
- Provide guidance, training, and support to team members.
- Conduct regular performance evaluations and provide feedback to team members, encouraging continuous improvement.
- Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, closed success rate, and vehicle utilization, taking corrective action as needed.
- Promote road safety and risk mitigation practices among delivery teams.
- Coordinate with internal stakeholders, including Warehouse Operations, Network, and Customer Service, to resolve delivery exceptions and escalations.
- Ensure compliance with transportation regulations, safety standards, and company policies.
- Maintain accurate records of delivery activities, vehicle maintenance, and driver performance.
- Foster a positive, collaborative work environment focused on continuous improvement.
What We Are Looking For
- Experience in logistics operations, transportation, or last-mile delivery services, including experience in a leadership or supervisory role.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Proficiency in technology tools for route planning, tracking, and reporting (e.g., GPS, route optimization software).
- Must have NYSC Certificate or possess a valid exemption letter.
- Candidate must be based in Port Harcourt.
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10. Job Title: Outbound Team Lead – Jumia (Full Time), Abuja
Job Overview
The Outbound Team Lead manages the pick, pack, and dispatch process at Jumia’s fulfillment center, ensuring packing materials are used efficiently, outbound KPIs are met, and orders are shipped accurately and on time, while leading and developing the outbound team.
What You Will Be Doing
- Manage the usage of packing materials and ensure usage matches dispatched orders.
- Create and develop packaging guidelines for each category of items.
- Manage weekly cycle counts for packing materials, minimizing waste.
- Manage same-day delivery coordination with the inventory team to ensure 100% of orders are shipped.
- Plan capacity in line with weekly volume projections and manage the projection, utilization, and storage of packaging materials.
- Confirm all shipping and picking deadlines and priority cut-off times are consistently met.
- Achieve 100% of outbound KPIs; monitor KPIs to track success and recurring problems.
- Track and maintain productivity standards for each associate, ensuring special instructions are followed and appropriate picking/packing methods are used.
- Control miss-shipments and backorders, locating missing products as needed.
- Audit outbound products, and shipment accuracy.
- Audit all investigation cases and ensure they do not exceed SLA.
- Audit team attendance, and working performance
- Update the team schedule weekly to match expected order volume.
- Provide constructive insight and feedback to management when targets are not reached, and daily reporting on output.
What We Are Looking For
- Bachelor’s degree in a related field is preferred.
- Experience in warehousing, outbound operations, or order management, including some experience in a supervisory or team lead capacity.
- Background experience in QA management is preferred.
- Proficient in Microsoft Office (Excel, PowerPoint, Word, Email, Internet, etc.); proficient in Google Office Suite (Drive, Sheets, Docs, Gmail, etc.).
- Proven ability to deploy and prioritize workforce effectively to meet daily and same-day shipping targets.
- Experience identifying deficiencies in outbound systems and processes, with the ability to propose and implement efficiency improvements.
- Strong attention to detail and high level of accuracy and precision under pressure.
- Excellent communication skills (written and verbal), with the ability to manage and motivate a diverse team.
- Willingness to work overtime from time to time as mutually agreed.
- Must have NYSC certificate or possess a valid exemption letter
- Candidate must be based in Abuja.
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11. Job Title: Sorting Hub Senior Operator – Jumia (Full Time), Delta
Job Overview
The Sorting Hub Senior Operator supports daily sorting hub operations at Jumia, ensuring efficient sorting, handling, and processing of incoming and outgoing shipments while maintaining quality, safety, and SLA adherence.
What You Will Be Doing
- Oversee operators within the sorting hub, ensuring efficient sorting, handling, and processing of shipments.
- Ensure timely scanning at every leg of the shipment journey, updating systems for accurate movement tracking.
- Support same-day shipping targets for all Jumia Express shipments.
- Coordinate with sorting hub staff to assign tasks, prioritize workload, and optimize workflow.
- Support coordination of pickup cut-off times with 3PL and controlled fleet partners.
- Train, mentor, and supervise sorting hub operators to ensure adherence to SOPs and safety protocols.
- Monitor sorting equipment and machinery, identifying maintenance needs and coordinating repairs.
- Conduct regular quality checks and inspections of sorted items.
- Support exception handling for mismatched or delayed shipments in transit.
- Resolve operational issues and address inquiries related to sorting and handling processes.
- Maintain accurate records of sorting activities, including shipment volumes and processing times.
- Collaborate with Logistics, Warehouse, and Customer Service to coordinate inbound and outbound shipments.
- Implement continuous improvement initiatives to optimize sorting processes.
- Promote a culture of safety, quality, and teamwork among sorting hub staff.
What We Are Looking For
- Experience in sorting hub operations, logistics, or warehouse management, with demonstrated leadership skills.
- Proven ability to operate sorting equipment and machinery, including conveyors, scanners, and sorting systems.
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in technology tools for tracking, monitoring, and reporting.
- Knowledge of safety regulations and best practices in sorting hub operations.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Must have NYSC certificate or a valid exemption letter
- Candidates must be based in Asaba
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12. Job Title: Sorting Hub Team Lead – Jumia (Full Time), Delta
Job Overview
The Sorting Hub Team Lead supervises and leads a team of sorting hub operators at Jumia, ensuring efficient sorting, handling, and processing of incoming and outgoing shipments while driving productivity, quality compliance, and team performance within the hub.
What You Will Be Doing
- Supervise and lead a team of sorting hub operators and senior operators, providing guidance, coaching, and support.
- Assign daily tasks and prioritize workload across the sorting hub team to meet operational targets and deadlines.
- Ensure timely scanning at every leg of the shipment journey, updating systems for accurate movement tracking.
- Drive same-day shipping targets for all Jumia Express shipments, with full adherence to cut-off times.
- Coordinate pickup cut-off times with 3PL and controlled fleet partners, and manage exception handling for delayed or mismatched shipments.
- Train, mentor, and performance-manage sorting hub operators, ensuring adherence to SOPs and safety protocols.
- Monitor sorting equipment and machinery, identifying maintenance needs and coordinating repairs or downtime mitigation.
- Conduct regular quality checks and inspections of sorted items to ensure compliance with customer specifications and regulatory requirements.
- Resolve escalated operational issues and customer or vendor inquiries related to sorting and handling processes.
- Maintain accurate records of sorting activities, including shipment volumes, processing times, and inventory levels.
- Collaborate with Logistics, Warehouse, Network, and Customer Service teams to coordinate inbound and outbound shipments and facilitate smooth handovers.
- Lead continuous improvement initiatives to optimize sorting processes, reduce errors, and improve overall efficiency.
- Promote a culture of safety, quality, and teamwork among sorting hub staff.
What We Are Looking For
- Experience in sorting hub operations, logistics, or warehouse management, with demonstrated leadership and supervisory skills.
- Proven ability to operate and troubleshoot sorting equipment and machinery, including conveyors, scanners, and sorting systems.
- Strong organizational and problem-solving skills, with the ability to prioritize, make decisions, and resolve issues in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Proficiency in using technology tools and systems for tracking, monitoring, and reporting sorting activities.
- Knowledge of safety regulations and best practices in sorting hub operations.
- Ability to work independently with minimal supervision and manage a team effectively.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Must have NYSC certificate or a valid exemption letter
- Candidate must be based in Asaba
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13. Job Title: Sorting Hub Team Lead – Jumia (Full Time), Abuja
Job Overview
The Sorting Hub Team Lead supervises and leads a team of sorting hub operators at Jumia, ensuring efficient sorting, handling, and processing of incoming and outgoing shipments while driving productivity, quality compliance, and team performance within the hub.
What You Will Be Doing
- Supervise and lead a team of sorting hub operators and senior operators, providing guidance, coaching, and support.
- Assign daily tasks and prioritize workload across the sorting hub team to meet operational targets and deadlines.
- Ensure timely scanning at every leg of the shipment journey, updating systems for accurate movement tracking.
- Drive same-day shipping targets for all Jumia Express shipments, with full adherence to cut-off times.
- Coordinate pickup cut-off times with 3PL and controlled fleet partners, and manage exception handling for delayed or mismatched shipments.
- Train, mentor, and performance-manage sorting hub operators, ensuring adherence to SOPs and safety protocols.
- Monitor sorting equipment and machinery, identifying maintenance needs and coordinating repairs or downtime mitigation.
- Conduct regular quality checks and inspections of sorted items to ensure compliance with customer specifications and regulatory requirements.
- Resolve escalated operational issues and customer or vendor inquiries related to sorting and handling processes.
- Maintain accurate records of sorting activities, including shipment volumes, processing times, and inventory levels.
- Collaborate with Logistics, Warehouse, Network, and Customer Service teams to coordinate inbound and outbound shipments and facilitate smooth handovers.
- Lead continuous improvement initiatives to optimize sorting processes, reduce errors, and improve overall efficiency.
- Conduct performance reviews and reporting for the sorting hub team, including benchmarking against other hubs.
- Promote a culture of safety, quality, and teamwork among sorting hub staff.
What We Are Looking For
- Experience in sorting hub operations, logistics, or warehouse management, with demonstrated leadership and supervisory skills.
- Proven ability to operate and troubleshoot sorting equipment and machinery, including conveyors, scanners, and sorting systems.
- Strong organizational and problem-solving skills, with the ability to prioritize, make decisions, and resolve issues in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Proficiency in using technology tools and systems for tracking, monitoring, and reporting sorting activities.
- Knowledge of safety regulations and best practices in sorting hub operations.
- Ability to work independently with minimal supervision and manage a team effectively.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Must have NYSC certificate or possess a valid exemption letter.
- Candidate must be based in Abuja.
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14. Job Title: Transport Dispatch Team Lead – Jumia (Full Time) Abuja
Job Overview
The Transport Dispatch Team Lead oversees daily dispatch operations, using Jumia’s logistics systems to optimize routing, fleet efficiency, and delivery performance while collaborating across warehouse, driver, and customer service teams.
What You Will Be Doing
- Oversee daily dispatch activities, including vehicle allocation, route planning, and load optimization to maximize fleet efficiency and minimize delays.
- Utilize Jumia’s logistics systems (e.g., TMS) to create and adjust dynamic routes, aligning with real-time demand, traffic conditions, and delivery SLAs.
- Publish daily capacity plans based on shipment volume and size mix (small/medium/bulky).
- Coordinate pickup capacity and frequency with dispatch agents and 3PL partners.
- Manage co-loader and fleet contractor relationships, negotiating for competitive pricing.
- Own financial reconciliation for chargeable weight, packages, and lost shipment cases.
- Coordinate return shipment (DRTV) handling with 3PL partners to manage pendency and cost.
- Track key metrics such as on-time delivery rates, fuel efficiency, vehicle utilization, and dispatch turnaround time; implement continuous improvements using data analytics.
- Coordinate with warehouse teams, drivers, third-party logistics partners, and customer service to resolve escalations and handle exceptions.
- Identify bottlenecks in dispatch workflows and recommend and implement cost-saving initiatives.
- Prepare weekly/monthly reports on dispatch performance, highlighting trends, variances, and actionable insights for senior management.
What We Are Looking For
- Experience in logistics, transportation, or dispatch operations.
- Proficiency in Transport Management Systems (TMS), route optimization software, and basic Excel/data analysis tools.
- Strong team management skills with the ability to coordinate across multiple stakeholders.
- Data-driven approach to problem-solving, with experience in KPI tracking and process improvement.
- Understanding of supply chain operations, last-mile delivery challenges, and e-commerce logistics requirements.
- Bachelor’s degree in Logistics, Supply Chain Management, Operations, or a related field preferred.
- Must have NYSC certificate or possess a valid exemption letter.
- Candidate must be based in Abuja.
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15. Job Title: Transport Planner – Jumia (Full Time)
Job Overview
The Transport Planner is responsible for route planning, schedule management, and load optimization within Jumia’s logistics network, working closely with dispatch, warehouse, and 3PL teams to ensure efficient, cost-effective, and on-time movement of shipments.
What You Will Be Doing
- Plan and optimize daily transport routes and vehicle allocation to maximize fleet efficiency and minimize delays.
- Utilize Jumia’s logistics systems (e.g., TMS) to create and adjust dynamic routes, aligning with real-time demand, traffic conditions, and delivery SLAs.
- Publish daily and weekly capacity plans based on shipment volume and size mix (small/medium/bulky).
- Coordinate pickup and delivery schedules with dispatch teams, warehouse operations, and third-party logistics partners.
- Track key metrics such as on-time delivery rates, fuel efficiency, vehicle utilization, and route adherence; recommend adjustments based on data trends.
- Support cost-saving initiatives by identifying inefficiencies in routing and load planning.
- Assist in resolving scheduling conflicts, exceptions, and delivery escalations in coordination with dispatch and customer service teams.
- Maintain accurate planning records and prepare regular reports on route performance, capacity utilization, and plan adherence for management review.
- Collaborate with warehouse and network teams to align transport plans with inbound and outbound volume projections.
What We Are Looking For
- Bachelor’s degree in Logistics, Supply Chain Management, Operations, or a related field preferred.
- Experience in logistics, transportation planning, or dispatch operations.
- Proficiency in Transport Management Systems (TMS), route optimization software, and Excel/data analysis tools.
- Strong analytical and data-driven approach to problem-solving, with experience in KPI tracking and route performance analysis.
- Understanding of supply chain operations, last-mile delivery challenges, and e-commerce logistics requirements.
- Strong organizational skills and attention to detail, with the ability to manage multiple planning priorities simultaneously.
- Good communication skills, with the ability to coordinate effectively across dispatch, warehouse, and 3PL stakeholders.
- Must have NYSC certificate or possess a valid exemption letter.
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