Applications are invited from suitable and qualified candidates for the Position of Aftersales Team Lead at Jumia Nigeria.
About Jumia
Jumia is a marketplace, logistics service and payment service, operating throughout Africa. The logistics service enables the delivery of packages through local partners while the payment services facilitate the payments of online transactions. It has partnered with more than 100,000 sellers and individuals.
Summary
- Company: Jumia Nigeria
- Job Title: Aftersales Team Lead – Jumia (Full Time)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Nigeria
Job Title: Aftersales Team Lead – Jumia (Full Time)
Job Brief
- The Aftersales Team Lead is responsible for managing the end-to-end returns process, ensuring accurate evaluation of customer claims, quality assessment of returned products, and efficient processing of items for redistribution to inventory, vendors, or customers.
What you will be doing:
- Oversee the process of receiving and reconciliation of packages from the Network team.
- Ensure proper quality checks are done on each item to ascertain customer claims.
- Ensure all packages are processed on time.
- Prevent losses through continuous process monitoring and tracking of all items processed by aftersales.
- Manage the queue of items in transit to, and received at, aftersales.
- Drive performance management, including appraisals and training of the aftersales team on system improvements.
- Improve overall efficiency in aftersales by suggesting system improvements.
- Escalate issues to senior management within an appropriate time frame and provide the fulfilment manager with end-of-day/shift handover information.
See Also:
Requirements for the Position of Aftersales Team Lead at Jumia Nigeria
What we are looking for:
- Bachelor’s degree (Logistics, Supply Chain, or a good degree).
- Proficient in Microsoft Office (Excel, PowerPoint, Word, Email, Internet, etc.).
- Proficient in Google Office Suite (Drive, Sheets, Docs, Gmail, etc.).
- Proven experience in FMCG, warehouse management, or order management experience.
- Experience with quality assessment and control management.
- Experience managing an aftersales process in FMCG or e-commerce is an added advantage.
- Performance-driven, able to handle pressure and meet strict deadlines.
- Attention to detail and high level of accuracy and precision.
- Self-organization, coordination, prioritization, follow-up, and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to motivate staff.
- Willingness to work overtime from time to time as mutually agreed.
- Must have NYSC certificate or possess a valid exemption letter.
- Candidate must be based in Abuja.
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
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Deadline
Not Specified
Method of Application
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