Applications are invited from suitable and qualified candidates for the Position of (Entry Level) Client Service Officer at Stanbic IBTC Pension Managers.
About Stanbic IBTC Pension Managers
Stanbic IBTC Pension Managers Limited is a leading Nigerian pension fund administrator and a member of the Stanbic IBTC Group, part of Standard Bank Group. The company helps individuals plan for retirement by managing and growing their pension contributions through secure, transparent, and well-governed investment strategies. With a focus on trust, innovation, and customer satisfaction, Stanbic IBTC Pension Managers is committed to ensuring financial peace of mind for its clients.
Summary
- Company: Stanbic IBTC Pension Managers Limited
- Job Title: Officer, Client Service Stanbic IBTC Pension Managers
- Job Type: Full Time
- Qualification: BA/BSc/HND/Msc
- Location: Lagos State, Nigeria
- Deadline: Not Specified
Job Title: Officer, Client Service Stanbic IBTC Pension Managers
Job Description
The Client Service Officer should be able to attend to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals. He/she is expected to maintain a high level of integrity and ethical standards. Client Service Officer is expected to have the adequate knowledge to attend to any number of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Branch Service Manager (BSM) and where necessary, engage the Regional Branch Service Manager (BSM). The Client Service Officer should be able to stand as a useful medium of feedback to management because of the sensitive nature of regular interface with clients. Client Service Officer is expected to proactively and reactively enlighten customers about the group products.
See Also:
Qualifications for the Position of (Entry Level) Client Service Officer at Stanbic IBTC Pension Managers
Type of Qualification:
- Minimum of First degree in Arts, Social Science or any other related field.
- Minimum of 2 years post Nysc experience.
- Knowledge and experience in effective service delivery is an added advantage
Additional Information
Behavioural Competencies:
- Establishing Rapport
- Generating Ideas
- Interacting with People
- Making Decisions
- Managing Tasks
- Pursing Goals
- Upholding Standard
Technical Competencies:
- Customer Understanding (Pension)
- Product and Services Knowledge
- Product Related Systems (Pension)
Deadline
Not Specified
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