Applications are invited from suitable and qualified candidates for the position of Client Success Strategic and Global Partner at MTN Nigeria.
About MTN Nigeria
MTN Nigeria Communications PLC offers wireless telecommunication services, including roaming, Internet, bills payment, device financing, and SIM registration. Serving customers in Nigeria, MTN Nigeria is focused on “Leading digital solutions for Africa’s progress” as its Ambition 2025. This ambition aims at accelerated growth and faster deleveraging, positioning MTN for greater relevance by 2025. MTN has established strong core operations with the largest fixed and mobile network in Africa, a large registered customer base, extensive registration and distribution networks, and a formidable brand presence in its markets.
Summary
- Company: MTN Nigeria
- Job Title: Partner – Client Success Strategic and Global. Enterprise Business NG
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Ikoyi, Lagos, South West Region, Nigeria
- Reports To: Manager – Client Success Strategic and Global Clients
- Division: Enterprise Business
Job Title: Partner – Client Success Strategic and Global. Enterprise Business NG
Description
- Work with product, UAT and support teams to validate new products, new systems and upgrades
- Generate relevant reports as required by the business
- Ensure Quality Assurance and prompt invoice delivery
- Ensure resolution of ALL service provisioning and sales support PPPs items
- Ensure less than 5% customer churn on managed accounts
- Constant analysis of Managed customer database for Revenue and Debt management
- Ensure 98% collection of ALL invoices as at when due
- Analysis of customer requests for prompt resolution
- Ensure end-to-end account management for Enterprise customers
- Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
- Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
- Liaise with support teams (within and outside Enterprise Business) in order to resolve any customer identified issue
- Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
- Achieve at least 80% score in ES Customer Satisfaction internal surveys
See Also:
Requirements for the position of Client Success Strategic and Global Partner at MTN Nigeria
Education:
- First Degree or equivalent in Social or Management Science (Accounting/Finance related degrees preferred)
- Service Management certification (added advantage)
- Fluent in English
Experience:
- 3-7 years’ experience in an area of specialization; with experience working with others which includes
- Experience working in a medium organization
- Experience in the telecommunications industry in a similar role
- Experience in a customer service environment in the telecommunications industry.
- Advanced proficiency in the use of Microsoft Excel spreadsheets, MS Word, MS Word, MS Outlook, Google applications and AI tools
- Membership of Professional Customer Service/Relations associations will be an added advantage
Deadline
1st December, 2025
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