Receptionist at Food Concept Plc
About Food Concept Plc
Food Concepts Plc is a leading multi-brand QSR (Quick-Service Restaurant) group in Nigeria. They operate three popular brands: Chicken Republic, PieXpress, and The Chop Box. Since their establishment in 2000, their goal has been to become the most beloved QSR and baked goods brands in West Africa. They serve the mass market and have a presence in 25 Nigerian states and Ghana. With rapid growth from 58 stores in 2015 to over 240 stores today, Food Concepts has disrupted the Nigerian QSR sector by offering affordable value and achieving outstanding financial and operational performance. The company is led by a dynamic and focused team with expertise in various areas. They prioritize responsible business practices, local talent development, and promoting diversity and inclusion. With over 6,000 employees and a predominantly localized supply chain, Food Concepts emphasizes high-quality food, contemporary restaurant environments, exceptional customer service, and added value.
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Summary
- Company: Food Concepts Plc
- Job Title: Receptionist
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Nigeria (Head Office)
Job Title: Receptionist
Job Purpose
- To manage the front desk by greeting all persons that come through the front door and acting as an operator directing incoming calls during open office hours.
- To ensure that all guests are attended to in a very conducive and serene environment.
Core Responsibilities and Key Result Areas
Front Desk Management:
- Receive mails, documents, proposals, and correspondence on behalf of the company and dispatch to the appropriate department with log books
- Ensure a clean reception area and office environment
- Attend to the phone calls and route calls to appropriate member of staff, when required
- Maintain high level of professionalism and dressing.
Management of Guests and Enquiries:
- Welcome visitors into the office
- Liaise with security post to get clearance before allowing guests are allowed come in.
- Ensure staff members are duly notified of awaiting guests to manage reception space.
- Ensure that all visitors, guests and clients are attended to timely.
- Direct visitors to the appropriate member of staff.
Liaison Services:
- Issue (Releases) cheques to staff, store accountants, suppliers and contractors
- Ensure follow up on the communication lines in terms of credit balance for the office
- Issue supplier’s application form
- Manage the collection of registration fee and issue receipts of suppliers
- Register suppliers cheques on the information management system for cheque confirmation.
Key Performance Indicators
- Quality of Customer Service
- Improvement of Reception productivity
- Rate of professionalism.
Job Specification
- A good first degree in Business Administration or related discipline
- Possession of any relevant certification is an added advantage
- Minimum of 2 years’ experience in a similar role is required.
Knowledge Requirements:
- Demonstrates Communication skills
- Demonstrates Problem Solving & Analysis skills
- Knowledge of Food Industry trends and practices.
Decision Expectations:
- Maintain a productive reception area
- Receive mails, documents, proposals, and correspondence on behalf of the company
- Ensuring a clean reception area and also a clean office environment.
Application Deadline
Not Specified.
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Method of Application
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