Apply: Front Office Officer at Stanbic IBTC Bank
About Standard Bank (Stanbic IBTC)
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
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Summary
- Company: Standard Bank (Stanbic IBTC)
- Job Title: Officer, Front Office, Payment Processing
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Rivers State, Nigeria
- Application Deadline: Not Specified
Job Title: Officer, Front Office, Payment Processing
Job Description
To process the payment instructions received for all Local, OTT and Trade payments to meet client expectations.
Job Responsibilities
- Capture the payment instruction into relevant payment systems to ensure the payment is released.
- Build and maintain relationships with internal stakeholders (e.g. Transactional bankers, Excon and Due Diligence teams) to resolve exceptions ensuring the processing of the payment instruction.
- Adhere to relevant internal policies and procedures and ensure compliance with regulatory bodies to ensure the payment meets the required standards.
- Identify payment exceptions (e.g. insufficient funds, cover deal challenges) during processing and refer to relevant internal stakeholders (e.g. Processing team, Due Diligence teams) to resolve.
- Remediate the exception as identified in the failed automated process to ensure the release of the payment. Develop a clear understanding of the payment exception and correct at source to prevent recurrence.
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Qualifications
- First Degree
Experience
- 2- 3 years’ experience in a customer facing service environment (call centre, branch or OSS). Versatile in client engagement, and experienced in handling internal stakeholders for seamless execution of client instructions which includes but not limited to loan disbursement/liquidation, deposits’ placement/liquidation, processing of all Local, OTT and Trade payments to meet client expectations.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Following Procedures
- Interacting with People
- Making Decisions
- Meeting Timescales
- Producing Output
- Showing Composure
- Understanding People
Technical Competencies:
- Active Listening
- Banking Process & Procedures
- Customer Understanding ( Consumer Banking)
- Difficult Calls Management
- Product Knowledge (Consumer Banking)
- Query Resolution
Deadline
Not Specified
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Method of Application
Interested and qualified candidates for the position of a front office officer at Stanbic IBTC Bank should click the button below.
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