Customer Support Officer at Sahara Group
About Sahara Group
Sahara Group, established in 1996 with Sahara Energy Resource Limited as its first company, initially focused on trading petroleum products. Over the years, it has evolved into a multifaceted conglomerate operating in sectors such as upstream, midstream, downstream, power, and infrastructure development. Sahara Group’s strength lies in its ambidexterity and ability to create extraordinary solutions from ordinary circumstances, tailored for diverse markets. Through investments in people, technology, strategic acquisitions, and expansion programs, Sahara continually explores new frontiers in energy provision. Embracing good corporate citizenship, the company promotes global sustainable development and transparency in business, collaborating with multilateral organizations and stakeholders worldwide.
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Job Summary
- Company: Sahara Group
- Job Title: Customer Support
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Lagos Nigeria
Job Title: Customer Support
Job Description
Accountabilities
- Customer Support: Provide exceptional customer support via various channels such as phone, email, chat, and social media. Address customer inquiries, resolve issues, and provide accurate information about our products and services.
- Problem Solving: Analyze customer problems and find effective solutions while adhering to company policies and procedures.
- Product Knowledge: Develop an in-depth understanding of our products and services to assist customers effectively and offer valuable insights.
- Quality Assurance: Maintain high-quality service standards by adhering to company guidelines and conducting regular self-assessments.
- Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system to facilitate tracking and reporting.
- Feedback Management: Gather customer feedback and communicate valuable insights to the relevant teams to improve our products and services continually.
- Compliance: Ensure compliance with regulatory requirements and company policies related to customer interactions and data security.
- Cross-functional Collaboration: Collaborate with other departments, such as product development and sales, to provide a seamless customer experience and share customer feedback for product enhancements.
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Skills & Qualifications
- Bachelor’s degree in a relevant field (Business, Finance, or related discipline preferred).
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with fintech products and services is a plus.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong dedication to maintaining the highest level of professionalism and ethical standards
Employment Type
- This is a contract position, and the mode of work is on-site
- The ideal candidate will have a self-starter attitude with high ownership, self-motivation, and accountability.
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Deadline
23rd March, 2025
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Method of Application
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