Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited
About Amani Advisory Limited
Amani Advisory Limited – Our client is a premier luxury home fragrance company dedicated to creating bespoke scents and high-quality diffuser machines that transform spaces and evoke lasting memories.
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Summary
- Company: Amani Advisory Limited
- Job Title: Customer Success Officer
- Job Type: Full-time
- Qualification: BA/BSc/HND
- Location: Victoria Island, Lagos
Job Title: Customer Success Officer
Job Summary
- The Customer Success Officer will be responsible for delivering an exceptional end-to-end customer experience across all touchpoints — from inquiry and order processing to post-purchase follow-up.
- The ideal candidate will be a proactive problem-solver, passionate about luxury lifestyle, customer satisfaction, and high-end service standards.
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Key Responsibilities
- Serve as the primary point of contact for customers via phone, email, live chat, and social media.
- Manage and resolve customer inquiries, issues, and complaints promptly and professionally.
- Track customer orders, coordinate with logistics, and ensure timely delivery of products.
- Provide product knowledge and recommendations to customers based on their preferences and needs.
- Maintain a strong understanding of the brand, product lines, promotions, and policies.
- Gather and analyze customer feedback to suggest improvements in service and product offerings.
- Maintain accurate customer records and interactions in the CRM system.
- Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
- Collaborate with sales, marketing, and logistics teams to ensure a seamless customer journey.
- Assist in managing VIP clients, gift orders, and special requests with a white-glove approach.
- Monitor online reviews and manage customer satisfaction metrics.
Requirements
- Bachelor’s Degree in Business, Marketing, Communications, or a related field.
- 2+ years of experience in customer success, customer service, or client relationship management — preferably in a luxury or lifestyle brand.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-first mindset.
- Tech-savvy with experience using CRM platforms and customer service tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of professionalism, empathy, and attention to detail.
- Passion for luxury products, home décor, and fragrance is a plus.
Salary
N200,000 Monthly.
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Deadline
30th April, 2025.
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Method of Application
Interested and qualified candidates should send their CV to: talent@amaniadvisory.com using the position as the subject of the email.
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
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